Manager Customer Experience and Library Services

Maranoa Regional Council / McArthur

Queensland, Australia Full Time

• Lead key community-facing projects
• Excellent remuneration and relocation support available
• Relaxed, affordable country lifestyle

The Maranoa region in southwest Queensland is approximately 500km west of Brisbane, covers 58,830km and is home to approximately 13,000 residents. The region blends a proud agricultural industry with continuous expansion in the energy and tourism sectors. The area is also a regional hub and gateway to the outback and offers a relaxed and affordable country lifestyle.

Council is seeking a values-driven, service-oriented Manager to shape and lead the delivery of two key community-connected services - Customer Experience and Library Services. Reporting to the Director - Corporate Services this is a unique opportunity to play a key role in uniting local operations into a cohesive, high-quality service model, while acknowledging the unique needs of each community.

You will drive the design and implementation of new strategies that champion innovation, digital delivery, community programming, and measurable service outcomes. As a hands-on, delivery-focused leader, you will work closely with Council, staff, and the community to develop programs informed by local needs and aspirations.

An impressive track record leading major community-focused service initiatives, the ability to blend strategic vision with operational realities, and a background of leading change are essential. On a personal level, strong communication skills and a collaborative approach will be vital in building trust with all stakeholders.

Tertiary qualifications in Business, Library and Information Science or a related discipline are highly desirable. Experience working in regional or rural communities will be a distinct advantage.

To download a comprehensive information pack including the Position Description, visit mcarthur.com.au and enter J145975 in the job search function.

For a confidential discussion, call Rebecca McPhail or Julie Barr on (07) 3211 9700.

Applications close Monday 25 August 2025.

Find Out More

Library Collections Support Officer

• Moonee Valley Libraries
• Niddrie Library
• Temporary Part Time

20 hours spread across 5 weekdays.

Library Band 3A Salary of $38.45 per hour plus 12% superannuation, commensurate with skills and experience.

Closing Date: 07/08/2025 11:00 pm

About the Role

The Opportunity

Moonee Valley City Council is seeking an enthusiastic and detail-oriented Library Collections Support Officer to join our Libraries and Learning team. This role supports the delivery of resource sharing via Libraries Victoria by manual handling and processing library materials to ensure efficient delivery. If you're passionate about public libraries and community engagement, and thrive in a hands-on, team-based environment, this is your opportunity to make a meaningful impact.

Key Responsibilities

Receive, unpack, and prepare library materials for internal and external circulation amongst the Libraries Victoria network and Moonee Valley Libraries branches
Assist with Library Administration duties required for efficient circulation of incoming and outgoing book, audio visual and other material.
Ensure customers have a positive experience with Council by providing prompt, accurate, courteous, and consistent customer service.
Contribute to Library Administrative tasks such as financial processes, daily roster adjustments, and enquiries from customers
General maintenance of stack collection.
Ensure the library environment remains welcoming, clean, and accessible.

Skills & Experience

The ideal candidate will have completed Year 12 (or equivalent) and bring demonstrated customer service experience, ideally in a public library setting. You’ll have a good understanding of the role libraries play in the community, strong communication and teamwork skills, and the ability to follow procedures accurately — especially relating to manual handling and processing materials. Proficiency with digital technology and library-related systems, as well as basic time management and problem-solving skills, are essential. Some experience working in technical services or with library promotions is desirable.

How to Apply

Apply Here

For further information contact: Natalie Mason nmason@mvcc.vic.gov.au (03) 9243 1021

PD attached above under Document\s

Applications must include a resume and a one-page cover letter that responds to the Key Selection Criteria in the Position Description available below. Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

Moonee Valley City Council (MVCC) prioritises wellbeing as everyone has the right to feel safe and well in the workplace. Our Health, Safety and Wellbeing document outlines our commitment represents our commitment to co-create, maintain and grow a safe, supportive and inclusive work environment which enables our people to be their best.

Library Volunteer Program Supervisor

Reference Number: S100-25-1215

Closing Date: 17/08/2025

Employment Type: Permanent Full Time

• Salary $90,283.10 - $109,825.29 p.a. plus superannuation
• Permanent Full Time - 35 hours per week plus three weekly RDO
• Based in Double Bay, short walk from Edgecliff train station 

About us

Woollahra is an area steeped in natural beauty and heritage appealing to residents, businesses and visitors who enjoy its many parks, waterfront locations and historic buildings. Our people come from a diverse range of backgrounds and professions creating a dynamic workforce of over 400 staff members.

About the role

Are you a passionate, people person who has a love of libraries? Take the next step in your library career and work in some of the most beautiful and well-known public libraries in the state!

We have an exciting and rare opportunity available for a Library Volunteer Program Supervisor to manage the Volunteer Program on a permanent full-time basis. 

Reporting to the Library Events & Programs Team Leader, you will join a professional and friendly team of experienced Library Community Engagement Officers who share the same passion of providing high quality library programs that meet community needs. 

Your main responsibility will be to actively recruit, train and monitor our large group of volunteers, student placements and Duke of Edinburgh participants and empower them to have a positive impact on service delivery for our community.

About you

You will be highly organised and possess outstanding communication skills. You will have an understanding of the library industry and volunteer roles and be ready to deliver appropriate training and inspire our eager and highly valued group of volunteers.

Essential Criteria

• Tertiary qualifications in Information Studies or Information and Knowledge Management or Volunteer Management or extensive equivalent industry experience.
• Demonstrated experience in developing and managing a volunteer program.
• Proven ability in the delivery of on-the job training.
• Demonstrated ability to think laterally and develop creative solutions.
• Demonstrated ability to work both as a team member and independently, with proven time management and organisational skills.
• Demonstrated experience in developing, planning and managing events and programs for the community within a library or cultural institution.
• An enthusiastic and engaging approach to providing excellent customer service.
• Well-developed knowledge and skills in Library technology with the ability to assist customers in the use of such technology.
• Competency in all MS office applications including word, Excel, Outlook and Publisher.
• Current Working with Children check.
• Demonstrated ability to undertake the physical requirements of the position as outlined in section Eight (8) of the position description.

Desirable Criteria

• Current C Drivers Licence.
• Willingness to obtain a Responsible Service of Alcohol competency.
• Willingness to obtain a First Aid Certificate.
• Qualifications in Training and Assessment.

What’s in it for you?

We promote equal access to opportunities within the organisation and we pride ourselves on creating a safe and engaging working environment.

We are dedicated to looking after our staff, because if we look after our people, we will be better placed to look after our community.

Eligible staff will be entitled to some of the following benefits:

• Three weekly RDO
• Subsidised gym membership through Fitness Passport with access to 810+ fitness facilities
• Generous personal leave provisions (E.g. Long Service Leave after 5 years’ of continuous service, Parental Leave, Health & Wellbeing Days, Study Leave)
• High quality training and development opportunities

How to apply

• Apply online by clicking 'Apply Now'.
• You will be asked to demonstrate how you meet each of the selection criteria.
• If you have a separate statement addressing the selection criteria, please upload it as a cover letter and simply refer to it in the online questionnaire. Applications that do not address the selection criteria may not be considered.
• You will be able to upload 2 documents only.
• For information on applying for Council jobs, please refer to http://www.woollahra.nsw.gov.au/council/employment/recruitment_and_selection_process
• For further information about the role, please contact Sarah Sproule, Team Leader Library Events and Programs on 02 9391 7932 during business hours.
• Our preference is for applications to be submitted online, however, we will accept hard copy applications addressed to Human Resources, Woollahra Council, PO Box 61, Double Bay, NSW, 1360.

CLOSING DATE: 11:59pm on Sunday, 17 August 2025

Woollahra Council is committed to responding to its responsibilities under the Work Health and Safety Act 2011 in undertaking all measures that are reasonably practical to ensure the health and safety of all our workers. 

Woollahra Council is an equal opportunity employer dedicated to providing a working environment that embraces and values diversity and inclusion.

We are committed to reconciliation and strongly encourage all applicants, including, but not limited to, Aboriginal & Torres Strait Islander people, people with disabilities, people from culturally and linguistically diverse backgrounds, young people, mature aged workers, LGBTIQ and other minority groups to apply.  

If you have any support or access requirements, we encourage you to advise us at time of application.

[ View The Job Description ]
[ Preview The Position Requirements ]

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Library Assistant

• Closing date: 13/08/2025 9:00 AM AUS Eastern Standard Time
• Location: Dubbo
• Department: Macquarie Regional Library
• Compensation: Annual Package AUD $59,561.00 - $69,219.00
• Employment type: Full Time

At the heart of community. At the start of the future.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Library Assistant.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

Join us as a Library Assistant and develop your skills and future career.

Find personal and professional growth

You have a passion for delivering high quality customer services to the community. You will be organised, self-motivated and value the opportunity to work as part of a team. As a Library Assistant, you will work in a customer facing environment assisting customers with accessing library resources and facilities.

There are opportunities available in our library branches in Dubbo and Wellington. On occasion, there may be opportunity to work within other nearby branches.

You’ll make an impact by:

• Supporting customers in the use of library facilities, resources and PC applications.
• Deliver excellent face to face customer service to all library users.
• Issue and return library materials.
• Organising library resources
• Operate library equipment.
• Respond to borrowers' enquiries and provide information services.

What you'll bring

To thrive in this role, you will need:

• Higher School Certificate.
• Highly developed communication skills, both written and verbal
• Demonstrated experience in providing excellent customer service
• Demonstrated ability to work as part of a team
• Strong computer literacy and understanding of common software packages
• A current Working with Children Check.
• Current First Aid certificate. 

Ready to make a difference? 

Join us and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $59,561 to $69,219

To find out more about this role, explore the Position Description and feel free to reach out to our Dubbo Library Team Leader on 02 6801 4505 to make an enquiry.

If this role sounds like you, we would love to hear from you, simply click Apply Now!

Applications close 9:00am, Wednesday 13th August 2025 | Apply Now!

Please Note: Notifications are primarily system generated. Please ensure your email is correct before submitting an application to avoid missing crucial updates and required information.

Why Dubbo Regional Council?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

• Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

• Find personal and professional growth

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

• Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You don’t have to sacrifice one for the other. Here, you’ll achieve and grow in a great place to live and work, with people who truly care.

You’ll also enjoy a range of other benefits:

• Find a better balance - enjoy flexible working options, plus generous leave allowances.
• Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more.
• Be rewarded for your impact with our annual Staff Excellence Awards and find real connection with our supportive team environment and active social club.
• Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Apply Now!

Library Officer

• Closing Date: 13/08/2025
• Salary: $69,662.07 - $74,002.53
• Job Type: Permanent - Part Time
• Location: Albany Public Library
• Job Category: Community Services and Development

Status:  Permanent - Part Time (60 hours a fortnight).

Salary range: Level 3.1 to 3.4, ($69,662.07 - $74,002.53) dependent on skills, qualifications and experience.

Job Description

Opportunity: The City of Albany Library is looking for a passionate, experienced and dedicated individual to take on a Library Officer role within the team. This position will see you support the provision and delivery of quality public library services and strive for continuous improvement in the workplace and excellence in customer service for the Albany community.

 Desired Skills and Experience

About You: To be successful in this role you will need:

• Experience working in public libraries.
• Experience in literacy programs for children, youth and their families.
• Considerable experience in a customer service position involving a high level of exposure to the public.
• Highly proficient in digital tools and technologies relevant to modern library operations.

If this sounds like you, please apply.

About Us: The City of Albany is one of Western Australia’s most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the City, you can help us to reach our full potential. We employ around 450 staff members and provide an exceptional and committed service to the City of Albany and we create an environment where every employee has an opportunity to succeed. We are committed to a more diverse workforce and promote diversity and equal opportunity employment.

What We Offer: The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

• Superannuation co-contributions of up to $4,500 per financial year.
• Professional development opportunities, including training, memberships, and study assistance.
• Employee health and wellness program and initiatives including yearly flu vaccinations, skin checks and health assessments.
• Access to our Employee Assistance Program (EAP) for you and your family.
• Free ALAC Membership.
• Festive leave days.
• Volunteering support.
• Generous study assistance.
• Employee recognition program.
• Discounted Private Health Insurance.
• Novated Leasing (where applicable)

Interested?  Please review the job information kit below;

• Conditions and Selection Criteria
• Position Description
• Advice for Prospective Applicants

Please Note: To be eligible for an interview, your cover letter must clearly address the key points outlined in the Conditions and How to Apply Document.

If you are having any difficulties or for further assistance with the process please contact People and Culture on 6820 3110 or at mailto:peopleandculture@albany.wa.gov.au.

Role related queries should be directed to the Library Team Leader, Soraya Majidi, at mailto:soraya.majidi@albany.wa.gov.au or on (08) 6820 3617. 

Deadline: Applications close 5pm, Wednesday 13 August 2025 | APPLY

The City of Albany is dedicated to promoting diversity and inclusion across all its organisational practices and is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, people with lived disabilities, and individuals of all ages, sexual orientations, and gender identities.

APPLY

Library Services Trainee

Reference # 6946

Mackay Regional Council

Are you passionate about more than just books? At Mackay Regional Council, our Library Services Traineeship offers you the chance to dive into a world of knowledge and community engagement. While you'll certainly become skilled at navigating our extensive collection of books, CDs, DVDs, and digital media, there's so much more to explore.

Libraries are the heart of the community, and as a Library Services Trainee, you'll play a vital role in setting up and facilitating our diverse range of community programs. From yoga sessions to workshops on carnivorous plants, you'll be at the forefront of creating enriching experiences for our community.

Timeframe and Qualification:

This is an 18-month traineeship. On completion you will obtain a Certificate IV in Library and Information Services.

This is a traineeship and is ideal for school leavers, those new to the industry or seeking a career change. Eligibility criteria apply if you hold existing qualifications in this area.

Why Choose Us?

• Hands-on Experience: Acquire practical skills across the vastness of library services.
• Career Growth: This traineeship is just the beginning. We provide opportunities for growth and continuous learning throughout your employment.

• Supportive Team: Work alongside experienced professionals who are eager to share their knowledge.
• Exciting Projects: Be a part of programs that make a real difference in your community.

What you will need to succeed:

• An enthusiastic and outgoing people-person.
• Desire to learn public speaking skills in a variety of group settings, including children, teens and adults.
• An interest in front and back of house library services, including customer service, memberships, cataloguing, community programs and technical support.
• Good verbal and written communication skills.
• Desire to provide a high level of service to internal and external customers.
• You're a team player, with the ability to learn from, and grow positive relationships with others.
• Working with Children Blue card or willing to obtain.
• Successful completion of Year 10 is desirable, but not required.

Benefits:

• Get paid while studying for a formal qualification
• 9-day fortnight
• Choice of 4- or 5-weeks annual leave
• Employee Assistance Program
• Employee health and wellbeing initiatives
• Active social clubs

Shortlisted applicants must be available for interviews from 22 September – 3 October 2025.   

It is an essential requirement for this position to hold a Working with Children Blue Card.  Under Queensland legislation, you must hold the Blue Card prior to commencing employment – No Card, No Start policy.  If you currently do not hold a Blue Card, we recommend you commence the application process when you apply for the position. For more information please refer to the following website: https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/blue-card/applications/apply

The successful applicant will be required to undertake a pre-employment Medical and Drug and Alcohol test as part of the onboarding process. 

For more information: Call Recruitment on 1300 622 529 

Book your future with us and become a Library Services Trainee. Provide your resume and a brief cover letter explaining why you're the perfect fit for this traineeship.

The cover letter should detail: 

1. What has attracted you to the Library Services Traineeship position at Mackay Regional Council? 
2. Why are you interested in a career in libraries? 

Don't miss out on this fantastic opportunity to learn, grow, and become a skilled Library Services professional. Apply today and embark on a journey of knowledge and community engagement with us!

Applications close: Friday, 15 August 2025.  

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated with fairness and respect and have equal access to all opportunities available. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises the unique contributions and perspectives of our employees, working together to deliver extraordinary results.

Location:Dudley Denny Library

Work Type:Temporary Full Time

Sector:Trainee, Apprentice, Graduate, Bursary

Sub sector:Trainee

Enquiries

Contact:Recruitment

Phone:1300 MACKAY

Our Recruitment Process

Apply for Job

Library Community Engagement Officer

Applications closing on 08 August 2025, 05:00 PM

• Job Type: Full Time
• Package: Stream A – Division 2 Section 1 - Administrative Services Level 3 – Above Award, $1305.00 per week, dependant on qualifications, skills and experience, plus relevant allowances
• Position Description: 2025_July_PD_Library_Community_Engagement_Officer.pdf(PDF, 139KB)

Croydon Shire Council is seeking a full-time Library Community Engagement Officer to deliver inclusive, engaging library services and programs for all ages. This role combines customer service, event coordination, and administration, supporting community learning, creativity, and connection.

You’ll manage daily library operations, deliver children’s and adult programs, maintain collections, and provide front-facing service to residents and visitors. Strong communication, organisation, and a passion for community are essential.

This position requires a valid Working with Children Blue Card under the “No Card, No Start” policy.

Skills & Experience Required :

• A genuine interest in library programs, literacy, and community development
• Strong customer service, verbal and written communication skills
• Previous experience in administration roles with excellent time management and planning
• Competent in Microsoft Office and library systems
• A Certificate in Library Services or Business Administration is highly regarded
• Ability to obtain and maintain a valid Queensland Working with Children Blue Card

How to Apply:

For further details, contact Stephen Frost at 07 4748 7100 or sfrost@croydon.qld.gov.au.

To apply, submit your cover letter, resume, and at least two references via: Email: Human Resources, Croydon Shire Council – admin@croydon.qld.gov.au

In person: Croydon Shire Council Administration Office, 63 Samwell Street, Croydon QLD 4871

Applications close: 5:00pm Friday 8 August 2025

Project Coordinator Age Friendly Library (201855) 

Maximum Term Contract Part Time - 14.5 hours per week - until June 2026

$43.91  to $47.05  Hourly  + up to 12% super  

RCC Officers' Level 4  

Make a lasting impact on the lives of older adults in our community.

Redland City Council is seeking a passionate and innovative Project Coordinator to lead the delivery of Engaging Minds, Enriching Lives – an exciting age-friendly initiative funded by the Department of Families, Seniors, Disability Services and Child Safety.

About the Role:

In this part-time, fixed-term role based at Cleveland Library, you will work closely with Council’s Strengthening Communities Unit and local community groups to design, pilot, and implement a suite of interactive programs for seniors. From activating cutting-edge tools like the Tovertafel and VR Headsets, to empowering staff and volunteers through training, your work will foster connection, learning and creativity for older Queenslanders.

Guided by our Values, your responsibilities will include:

• Designing and piloting interactive library programs tailored to older adults, using tools such as the Tovertafel, VR Headsets, Makerspace, and more
• Partnering with local community groups and stakeholders to co-design inclusive, age-friendly initiatives
• Delivering internal workshops, collecting participant feedback, and continuously improving program content
• Documenting the project through PMO365, reporting on timelines, budget, engagement, and evaluation outcomes
• Training and mentoring library staff and volunteers to expand program delivery capacity
• Promoting program offerings in collaboration with the Library Communications and Engagement Team.

What we're looking for:

• Experience delivering innovative programs that engage older people using library resources and technology
• Excellent interpersonal and communication skills, with the ability to build relationships across diverse stakeholder groups
• A genuine passion for supporting older adults and fostering inclusion, social connection, and cognitive wellbeing
• Strong written skills and attention to detail for accurate project documentation, training guides, and evaluation reports
• Demonstrated ability to manage project timelines, budgets, and reporting obligations.

About us:

At Redland City Council, we are committed to serving our community with excellence. We believe in fostering an inclusive, diverse, and innovative work culture where every individual is valued and empowered to contribute their best. You’ll enjoy diverse work and opportunities to grow, working in a truly special community and a region of outstanding natural beauty. In return for your passion and commitment to moving Redland Coast forward, we offer great benefits and the balance you need to bring the best you.

More reasons to love working with us:

• Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave!
• Ex-gratia day offered during the Christmas/New Year break.
• Access to professional and leadership development programs and education/study assistance.
• Mentoring and coaching opportunities to increase your industry knowledge and business acumen.
• Diverse secondment opportunities for career development.
• Reward and recognition programs.
• Wellbeing programs and social club.
• Access to discounts with over 400 leading retailers.

Visit our careers page to learn more and read the stories of our incredible people.

Eligibility

• You’ll hold a current C Class drivers’ licence.
• Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
• To be eligible for employment, applicants must have the legal right to work in Australia 

Ready to apply
 

Applications will only be accepted through OURspace (under the Careers tab). Hard copy and e-mailed applications will not be accepted.

To be considered, applicants must submit a:

1. Cover letter (one page); and
2. Current resume that demonstrates how you meet the requirements of this role. Please read the Position Description and resume-based application instructions before applying for this role.

RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes.

Specific information on the position (201855) can be obtained by contacting Kim English on (07) 3829 8302. 

Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 03/08/2025.

At Redland City Council, we truly value the diverse skills, experiences and perspectives of our people. We’re focused on making Council an inclusive place, where everyone belongs and brings in new skills, diverse experiences and backgrounds that enable us to serve our community better.

Apply 

Library Officer

Job No: BVSC774 | Location: Bega 

Closing Date: 13 Aug 2025 AEST

A career with Bega Valley Shire Council offers the opportunity to engage in meaningful and diverse work that supports the vibrant communities of the south-east corner of NSW. Nestled between rolling hills and some of the state’s most stunning beaches, this region is home to a variety of people who enjoy both rural and coastal living.

As an AR Bluett Award winning Council, we are proud of our dedicated and talented team, whose efforts make our success possible.

With a workforce of over 350, we provide essential services to our communities, including libraries, customer service, finance, children’s services, engineering, project management, road maintenance, water management, environment, parks, gardens, and town centres.

We offer a range of employment benefits to support our staff, which may include:

• Rostered days off
• Flexible work arrangements
• Salary packaging

The Opportunity

We have an opportunity for a people-focused, capable and detail-oriented individual to deliver library and customer service through the provision of regular programs, one-off events, digital resources, technology and physical material to users of Council library services. 

As a Library Officer, you will provide excellent customer service to library users by assisting with a variety of enquiries including information requests, technology assistance, suggestions for borrowers and support community connection through the delivery of engaging programs such as Storytime, school holiday activities and events for adults.

You will also participate in cross-library working groups related to Operations, Programs & Partnerships, Technology and Collections initiatives. 

To view the Position Description, please click here.

About You

We are seeking an individual who holds a minimum qualification of a Certificate III in Library Services, or willingness to undertake and has a NSW Class C Drivers Licence.

You will have the following skills and experience;

• Demonstrated experience in the provision of Library Services, including program delivery and customer training.
• Well-developed skills in the use and troubleshooting of computer applications and hardware.
• Well-developed written and verbal communication skills including the ability to liaise effectively with customers.

Benefits

This is a permanent part time position working 21 hours per week.

The total remuneration package for this position commences at $77,319.42 gross per annum (paid pro-rata), comprising of:

• $1,327.60 per week base salary (paid pro-rata)
• $159.31 per week superannuation (paid pro-rata) (calculated at 12%)

Additional benefits for this position include:

• Annual Award salary increases and performance reviews
• Salary packaging program (SmartSalary) 
• Wellbeing Initiatives – Fitness Passport, Employee Assistance Program, Telus Health App, social club, health monitoring and annual flu vaccinations.

For further information on this position, please contact Linda Albertson - Acting Library Services Coordinator on 02 6499 2243.

Applications close 11.59pm AEST on 13 August 2025.

Applicants must have the right to work in Australia and address the advertised selection criteria demonstrating their suitability for the role.

This position requires applicants to be suitably immunised in line with recommendations from the Australian Immunisation Handbook, mandated Public Health Orders and/or Councils Immunisation Procedure.

Apply with SEEK | Apply with COUNCIL

Library Assistant

Job No: COR1562 | Location: Eastwood

• Fixed term role until 30th June 2026
• Enjoy a varied, front line customer focused position
• High level customer service role in 2 library branches 

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

Do you enjoy working in a busy environment with a range of team members?

Are you passionate about public libraries and their place in the community?

If you answered yes, we have a perfect opportunity for you at City of Ryde as a Library Assistant on a fixed term contract until 30 June 2026!

Library Assistants are our front line customer service staff and work in all areas of the library. They are passionate about giving back to the community. This is a significant role in both the Eastwood and Ryde Library teams providing valuable support to the Team Leader in regards to collection maintenance and team communication as well as a variety of tasks serving these diverse communities and assisting in maintaining a safe, neat, welcoming library.

You will also have the opportunity for involvement in library programs including early childhood programs such as rhyme time.

This is a 21-hour part-time position reporting to the Supervisor Librarian at Eastwood Library and the hours will be as follows:

Your commencing rate of pay will be from between $63,561 - $67,995 per annum (pro rata) plus superannuation, subject to your library qualifications and experience. 

About You

You will have exceptional customer service skills and enthusiasm to help our diverse range of public library users whether it be to locate their next great read or troubleshoot technology. In addition, you must have:

• Completion or near completion of Library qualifications (minimum Certificate III in Library and Information Services)
• Exceptional teamwork skills with proven experience to also work independently
• Adaptable approach to tasks with the ability to prioritise and multi-task
• Experience in a vibrant customer service focused role 

Note: This is a Child Related position and employment is subject to verification of the Working With Children Check status. The cost of obtaining a WWC clearance is at the applicant's expense.

Culture & Benefits 

• Commitment to providing opportunities for work/life balance
• Long service leave after 5 years, then accrued monthly 
• 18 weeks paid parental leave (for eligible employees)
• 3 extra grant days at Christmas to ensure you have time to enjoy the holiday 
• Annual performance reviews and Award increases
• Opportunity to sign up as a fitness passport member
• Various health & well-being initiatives (i.e. flu vaccinations, etc.)

How to apply

Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview. 

Please note you do not need a “password” to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process.  Please note, you are not required to submit a cover letter or a statement addressing selection criteria. 

Closing Date: Sunday, 10 August 2025 at 11:30pm | Apply Now

If you would like to know more, please see the position description or contact Cherie Dickinson, Team Leader Eastwood Library 0481 469 107.  for a confidential discussion. 

                                                      City of Ryde is committed to Equal Employment and Child Safety