Community Outreach Officer

Closing Date
Contact Officer
Marcia McGinley, Team Leader Outreach Services
Contact Number
City of Yarra, VIC


Community Outreach Officer

  • Job no: 495070
  • Work type: Contract
  • Location: Melbourne
  • Categories: Community, Services

Community Outreach Officer

Temporary Part Time – 14 hours per week – until 20 July 2022 (Flexible)

Band 4 -$65,449.56- $70,810.90 + super

An exciting opportunity exists to join the Yarra Libraries Outreach Services team on a temporary part time basis as a Home Library Services officer.

Yarra Libraries serves a diverse and vibrant portion of the inner city and we are looking for someone with good communication skills and excellent judgement who enjoys engaging with a wide variety of people and has confident skills in selecting library materials for others.

The position involves regular manual handling of moderate loads as bags of library items are delivered and collected from patrons’ homes.

This is a temporary part time position, working 14 hours a week including one Saturday in four.

The position is based at the Fitzroy Library and includes regular desk shifts, usually at the Fitzroy Library, but the successful applicant may be required to work at any of Yarra Libraries' five branches.

A current Victorian driver’s license is essential.

Yarra city council is a  Progressive Organisation. We pride ourselves on inclusive culture and diversity . We aim to make a positive difference in people’s lives.

For further information see the position description or contact Marcia McGinley, Team Leader Outreach Services via 

Position Description:  D13 32861 703674 - Community Outreach Officer - Position Description (002).pdf

Applications close at 11.55 pm on 01 July 2021.

In your application, the selection panel will assess your CV against the technical skills, abilities, and qualifications of the Position Description as well as your separate responses to the Key Selection Criteria.

*This position is subject to satisfactory (Police Check, Working with Children Check, and a pre-employment medical assessment) prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Advertised: 23 June 2021 AUS Eastern Standard Time
Applications close: 01 July 2021 11.55 PM AUS Eastern Standard Time

apply now

Library Services Support

Closing Date
Contact Officer
Tracey Olive
Contact Number
(03) 9896 4311
Whitehorse Manningham Libraries, VIC


Library Services Support

Applications closing on 11 July 2021, 11:00 PM

This role assists in the efficient and effective operation of branch library functions.

The successful applicant will have excellent customer service skills and be comfortable working with a range of different technologies.

 The successful applicant will:

  • be committed to providing an excellent customer service environment
  • have the ability to supervise staff, students and volunteers
  • good organisational skills
  • have strong communication and influencing skills
  • demonstrate the ability to liaise with a diverse community
  • have general administrative skills
  • possess a strong interest in public libraries and community programs
  • have the ability to work remotely if required
  • have ALIA recognised library technician qualifications or relevant work experience

The successful applicant must hold or be willing to acquire a Working with Children Check card and must be willing to undergo a National Police Record Check. 

Rostered weekend work and evening shifts are an essential component of this position, as is the ability to be able to work at any of the eight library locations.  The position is currently located at the Nunawading Library. 

All applicants are required to read the position description and candidate information pack prior to submitting an application. Available via links on this page. 

Applications must include:

  • A cover letter addressed to the Chief Executive Officer, Sally Both
  • A resume
  • Response to the Key Selection Criteria (no more than 200 words)

All applications must be submitted via the Apply Here link (preferred) or directly to 

For further information, contact Tracey Olive on (03) 9896 4311

Only shortlisted applicants will be contacted.

Applications close Sunday 11 July, 11:00pm


Library Officer

Closing Date
Contact Officer
Viv Barton
Contact Number
(08) 9205 8593
City of Stirling, WA


Library Officer

The City of Stirling

As a leading West Australian local government, the City of Stirling is a place where people choose to live, work, visit and invest. We strive to serve our diverse community through providing efficient, responsive, and sustainable services. Each year we deliver a range of innovative projects and community programs designed to create vibrant, accessible, and thriving neighbourhoods.

The City of Stirling delivers a highly successful library service that provides a welcoming, safe and socially inclusive environment designed to reflect the needs of the local community via six public libraries.  Stirling Libraries are vibrant social meeting places and community hubs offering contemporary library programs, services and resources that connect communities to information, entertainment, resources, and opportunities for lifelong learning. 

In serving a growing and evolving community, Stirling Libraries have a strong focus on connecting communities through place-based and digital services, social inclusion and community participation, literacy and lifelong learning, enhancing digital capacities, and strengthening staff capacity to deliver contemporary library programs and services.

About this Opportunity

The City of Stirling is seeking to appoint suitably passionate and customer focused Library Officers in the below library locations:

  • Dianella permanent full-time role (1.0FTE, LBDC03) (38 hours per fortnight)
  • Dianella temporary part-time role (0.85FTE, LBIC01) (30.4 hours per fortnight)
  • Inglewood temporary part-time role (0.5FTE, LBIC04) (19 hours per fortnight)
  • Karrinyup temporary part-time role (0.5FTE, LBOK01) (19 hours per fortnight)

To be successful in this role you will have a high-level interpersonal skill to support our team. This key role supports the Branch Llibrarian and provides a high level of clerical support and customer service in the functions of the library.  Duties may vary in some Branches and may also be performed either on a rotating roster basis or on a regular basis. Our Library Officers are appointed as part of the system wide Library Officer Team, and as such may be required to work or be transferred to work in any of the City of Stirling Libraries. Casual positions may also be available.

 To be successful in this position you will require:

  • Well-developed interpersonal written and verbal communication
  • Demonstrated strong organisational abilities and experience in providing a high level of customer service are essential
  • Proficient organisational and time management skills
  • Strong computer skills, including using MS Outlook, Word and Excel
  • Strong digital literacy skills and ability to use a variety of technological devices
  • Previous experience using an automated library management system, and working in a library
  • Demonstrate the City of Stirling value behaviours (Agile, Inclusive, Inspiring, Approachable, Innovative, Respectful and Transparent).

Selection Criteria

  • Year 12 education level or equivalent
  • High level of written and verbal communication skills
  • Strong organisational skills
  • High level of, and commitment to delivering excellence in customer service
  • Strong computer skills, including using MS Outlook, Word and Excel
  • Initiative and ability to work in a team environment
  • Strong digital literacy skills and ability to use a variety of technological devices
  • Flexibility to work rostered hours
  • Previous experience in a library
  • Previous experience using an automated library management system
  • Current National Police Clearance (under 3 months)
  • Possession of a current ‘C-A’ (Automatic) or ‘C-B’ (Manual) class driver’s licence allowing the holder to drive legally in Western Australia.


These positions are a Level 2/3 – Inside Workforce Agreement with a salary range of $56,083.42 - $62,404.73.

  • Ability to purchase leave
  • Free gym facilities for staff located in our admin building
  • 50% discount on gym memberships at Leisure park Balga and Terry Tyzack Aquatic Centre
  • Annual flu vaccinations and skin screening programs
  • Employee Assistance Program (EAP)
  • Flexible work options
  • Paid parental leave
  • Social club
  • Employee café and breakout area and free parking

How to Apply

If you’re ready to be a part of team Stirling, please submit an on-line application using the ‘Apply’ button on the City’s website. Further information about the position can be found in the Position Description attached. To be considered for the position your application will consist of a covering letter which addresses the selection criteria and an updated resume.

As part of your online application form you will be prompted to complete relevant personal information and respond to application questions. Supporting documents should be saved in .doc or .pdf format (Applications in other formats that cannot be opened will not be assessed)

The City of Stirling is an equal opportunity employer and is committed to creating an equitable and diverse workplace. We encourage people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.


Any questions please contact Viv Barton (08) 9205 8593

APPLICATIONS CLOSE 4pm, Monday 5 July 2021


This information is available in alternative formats on request, such as larger fonts. Please contact The Stirling Customer Service Team on (08) 9205 8555.

Attachment: Position Description Library Officer June 2021.pdf

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Program and Customer Service Support Officer - Ongoing Part Time

Closing Date
Contact Officer
Tracey Olive
Contact Number
(03) 9896 4311
Whitehorse Manningham Libraries, VIC


Program and Customer Service Support Officer - Ongoing Part Time

Applications closing on 04 July 2021, 11:00 PM

Whitehorse Manningham Libraries (WML) operates as one of the most actively used public library services in Victoria. Our services are available to the whole community through eight physical locations, Outreach, Home Library Services and the library website.

The Role

WML are recruiting for an ongoing part time (90.50 hours per four week period) Program and Customer Service Support Officer.

To be successful in this new role you will have:

  • Excellent customer service skills
  • Strong communication skills
  • The ability to assist in the delivery of programs for adults and children; including story times, digital literacy classes and author events
  • A love of learning programs
  • Good organisational skills
  • The ability to work with a diverse community
  • Public speaking skills
  • Skills and experience applicable to the role

The successful applicant will love working in a customer service environment and be comfortable working with a range of different technologies.

This position includes regular weekend and evening shifts.

Whilst this position is located at The Pines Library, applicants may be required to work at any of the Whitehorse Manningham Library locations in accordance with operational needs.

All applicants are required to read the Position Description and Candidate Information Pack and follow the instructions on how to apply. Both documents are available by clicking on the links.

All applications must be submitted via the Apply Here Link (preferred) or directly to

Applications close: 11.00pm Sunday 4 July 2021

Only shortlisted applicants will be contacted.

Enquiries: Tracey Olive (03) 9896 4311


Library Coordinator

Closing Date
Contact Officer
Sues Vos, Manager Cultural Services
Contact Number
02 6953 0922
Leeton Shire Council, NSW


Library Coordinator

Council is seeking applications from highly motivated and passionate persons who are prepared to coordinate the delivery of effective, responsive library services and excellent customer experiences within Council’s Library.

The applicant will hold a Post Graduate Diploma or 4 year Degree in Librarianship with at least 4 years’ experience as a librarian in a supervisory role. Strong interpersonal skills are essential.  A background in local government would be desirable.

Salary and conditions: The position is Grade 14 in Council’s salary system     ($77,968.80 - $87,328.00 per annum) depending upon qualifications and experience plus superannuation. Conditions of employment are in accordance with the Local Government (State) Award.  The full time position is 35 hours per week with a monthly Rostered Day Off. (Note:  Part time may be considered).

Prior to commencement the successful applicant will be required to undergo and successfully pass a “Drug and Alcohol” screening, “Medical Assessment” and “Criminal History Check”.  They will hold a current “Working with Children Check” or be prepared to obtain one.

Further enquiries regarding the position are to be directed to Sues Vos, Manager Cultural Services on 02-69530922.

Applications (including addressing the selection criteria as outlined in the Position Description) close 5.00pm Friday 9 July 2021 and should be emailed to or be marked CONFIDENTIAL and addressed to the Human Resources Department, Leeton Shire Council, 23-25 Chelmsford Place, LEETON NSW 2705.

Position Description

Leeton Shire Council is an Equal Opportunity Employer


Programs Officer - Library

Closing Date
Contact Officer
Helen Foley
Contact Number
02 9748 9999
Strathfield Council , NSW


Programs Officer - Library

Job No: SMC57 | Location: Strathfield

Division: People, Place and Civic Services
Team: Human Services
Employment Status: Permanent
Employment Arrangement: Full-Time 35 hours per week
Salary Range: $58,780 to $67,425 per annum plus 9.5% Super

Strathfield Council is seeking a motivated and customer focused Programs Officer to join the Human Services Team.

About the Opportunity

This opportunity will allow you to:           

  • Ensure high quality customer service is provided whilst working in a busy environment;
  • Deal appropriately with customers from a diverse range of cultures and backgrounds;
  • Demonstrate effective communication skills to customers and team members;
  • Maintain effective working relationships with team members;
  • Undertake desk shifts as rostered, including weekend and evening shifts as required;
  • Plan, promote and deliver regularly scheduled programs, special events, outreach and activities for children, youth, adults, seniors and people from culturally and linguistically diverse backgrounds;
  • Contribute to planning, promotion and delivery of new programs for identified target groups as required.

Selection Criteria

The successful candidate will have:

  • Diploma of Library and Information Services or equivalent.
  • Demonstrated customer focus attributes, including the ability to respond promptly and courteously to a diverse range of service needs and a good knowledge of library services, products and collections.
  • Demonstrated strong communication and problems solving skills and ability to provide information services to a culturally diverse public.
  • Demonstrated ability to prioritise, organise and coordinate programs and the capacity to work to deadlines under pressure.
  • Experience in the provision and delivery of library services to children, youth and adults.
  • Proven ability to work in a team environment, individually and under limited supervision.
  • Demonstrate a commitment to Equal Employment Opportunity, Workplace Health and Safety and Cultural Diversity principles.
  • A current Office of the Children’s Guardian - Working with Children Check number or willingness to obtain.

Salary and Conditions:

The salary range for this position is $58,780 to $67,425 per annum plus 9.5% Super. Dependent upon the applicant’s qualifications and experience.

This position also offers:

  • The ability to achieve a flexible, work-life balance with access to Council’s Flexi-Time System.
  • Employment benefits such as access to generous leave entitlements and 9.5% superannuation.

Position Description

To review this position description for this role, please click here.

To Apply

Applicants can apply through our online application process:

1. Please fill out your details below and attach any relevant documentation on the next page.
Applications should address the Selection Criteria.

2. Review and answer our designated questions before concluding your application.

If you have any questions about the role, please contact Helen Foley on 02 9748 9999.

Please note that due to Child Protection laws in NSW, Council is required to conduct Working with Children Checks.

Applications Close at 10pm, Friday 2nd July 2021


Area Librarian - Ballina 

Closing Date
Contact Officer
Lucy Kinsley , Acting  Manager RTRL
Contact Number
Lismore City Council, NSW



Area Librarian - Ballina 

Job No:LCC705 | Location:Lismore, NSW


Lismore City Council proudly promotes the principles of Equal Employment Opportunities and fosters a culture of diversity to represent the community of our Local Government Area. Aboriginal and Torres Strait Islander applicants are encouraged to apply.

We offer great conditions and our community is unlike any other – you can build a beautiful life and a great career in this region. Lismore is the heart of the area, with all services you would expect from a regional city. We’re just 45 minutes from Byron Bay and only two and a half hours from Brisbane. With its outstanding natural beauty, subtropical climate, a diverse and colourful community, close proximity to some of Australia's best beaches, a major regional hospital, quality schools and a bustling retail and cultural precinct, Lismore is an enviable place to work and call home.


Lismore City Council is the Executive Council of RTRL and employ all staff. The Richmond Tweed Regional Library has a simple mission: to create an environment where people can discover, connect and escape with knowledge, ideas and stories.

We want to help our community expand their mind, broaden their horizons and learn new things. Whether it’s finding a great story to read, accessing online services or joining a playgroup, we are here to support our community and provide free services that make life better by responding to community needs and interests.

Lifestyle benefits of our region


The Area Librarian is a key member for Richmond Tweed Regional Library (RTRL) and is placed within the Partnerships, Planning and Engagement Directorate of Lismore City Council. The primary objective of this position is to manage and co-ordinate the delivery of an effective and efficient public library service which is user-friendly, responsive to community needs and cost-effective within the local government area. That includes encouraging, supporting and advising community groups, local schools, and volunteers in the promotion of library services in the community.

Key responsibilities and performance goals include:

The Area Librarian is responsible for ensuring that operational safety standards or other requirements are met at an operational level.

Qualifications and Experience:

  • Degree or post graduate qualification in Library and Information Services.
  • Eligible for professional membership in ALIA.
  • Minimum three years in a supervisory position, effectively managing the delivery of library and information services, preferably in a public library system.
  • Australian Citizenship of appropriate working visa.
  • Current Class C Drivers’ licence.

Full position description: Click here 

Full Time: 35 hour week

Salary: A salary range from $1,475.50 to $1,696.83 (Grade 15) per week + superannuation 

Closing date: Monday 5 July at 4:00pm

Contact: For a confidential discussion or further information regarding this position please contact Lucy Kinsley , Acting  Manager  RTRL on 0408489306.

Conditions of Employment: Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements.

Pre-employment Screening: There will be a series of pre-employment checks including health assessments (includes drug test) and receipt of copies of relevant qualifications and reference checks. 

Working with Children Check

In accordance with the requirement for ‘Working with Children' anyone starting a new, paid job in child-related work must apply for the Working With Children Check (WWCC). This is a requirement for this position and it is the responsibility of the successful applicant to have undertaken the WWCC and the ‘Clearance to Work with Children’ provided to Council prior to commencement. For further information on how to apply please refer to the Office of Children's Guardian website.


Our values are respect, to strive, to be passionate and to communicate. We expect anyone who applied for a role with us will be aligned to these values. Out catchphrase is 'Values begins with a V but starts with you.' We want our organisation to be full of talented people who believe in our values.

Please note:

No paper applications will be accepted therefore all applications are to be submitted online through Council's portal prior to the deadline outlined above.

We are no longer accepting late applications therefore please allow yourself enough time to submit your application prior to the deadline outlined above.


Collections and Information Services Coordinator

Closing Date
Contact Officer
Tracey Dunshea, Coordinator Library Operations
Contact Number
(03) 8734 2626
Wyndham City Council . VIC


Collections and Information Services Coordinator

Plaza Library, WERRIBEE

Collections and Information Services Coordinator

  •  Keep the pages turning in our amazing library network
  • Temporary full-time position (12 months), Hoppers Crossing branch-based
  • Salary from $93,157.37 plus super and a fortnightly RDO

We are Wyndham, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Wyndham City Libraries are invested in providing quality Library services that meet the needs of our community.  We are committed to remaining ahead of the curve when it comes to future trends in Library service delivery and this role underpins the success in providing the services our customers know and love.

Shape new possibilities. Be part of something more.

About the role

Reporting to Coordinator Library Operations, you will be responsible for managing the Wyndham Library Network’s collections and information service resources. As someone who has a true passion for sharing Library resources with the community, you will have a focus on ensuring that our community is best utilising the resources available and ensuring that our network is operating in the most effective and efficient manner.

Promoting the best possible use of what we have to offer here at Wyndham!

The strength of your leadership and people skills will enable you to flourish in a rapidly changing environment. Your technical knowledge and experience of current practices in cataloguing and managing collections will empower your management of library collections in response to community demand, and your interest in library systems and customer access will support your strategic management of Wyndham’s popular eLibrary platforms and resources.

You will deliver

  • Your passion for enhancing the community engagement with the Library’s collections
  • Promoting library collections and resources to our community
  • Provide training opportunities for staff regarding library resources and reader development
  • Providing new and innovative ways to best manage the collections to ensure the greatest value to the community
  • Effective and meaningful leadership for the Collections and Information Services team, covering a diverse portfolio of staff responsibilities
  • Manage and enhance the skills and professional development of the Collections teams
  • Continue to engage and build the relationships with key industry stakeholders and suppliers

You will bring

  • Public Library experience in a Collections role, an understanding of how to get the most out of our collections
  • Bachelor of information management or equivalent qualification
  • Team leadership experience and a drive to best influence growth within your team
  • Experience in purchasing and budgeting with Library collections
  • Thirst for innovation, how to engage the community in brand new library resources
  • A positive, curious and flexible attitude

Be part of something more

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities?

What’s next?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Tracey DunsheaCoordinator Library Operations, on (03) 8734 2626.

Applications will be accepted until 11:59pm Sunday, 4 July 2021.  

Aboriginal and Torres Strait Islander people are encouraged to apply

Wyndham City Council is proud to be an equal opportunity employer, committed to creating safe and inclusive environments where everyone can grow and succeed.

Additional Information


Community Engagement Librarian

Closing Date
Contact Officer
Dubbo Libraries Coordinator
Contact Number
(02) 6801 4513
Dubbo Regional Council, NSW


Community Engagement Librarian

Job No: DRC848 | Location: Dubbo


We are Dubbo Regional Council, a large regional Council servicing a growing community of over 50,000 people. With an operating expenditure budget of approximately $200 million, we have 600 team members working across a diverse range of areas including planning, infrastructure, community and cultural services, administration, economic development, corporate business and recreational services. 


Our Employee Value Proposition was developed with input from our employees. Our employees expressed how they feel working at DRC, highlighting some of the reasons they think working with us is a positive experience and what makes them stay.

That is how We Are DRC was created.

Here at DRC we are:

  • Balanced
  • Equipped
  • Connected
  • Progressive


The Dubbo Region outshines the big metropolitan cities in both affordability and liveability, with an impressive range of housing options, health and education services and little to no work commute – your quality of life is second to none.  The real heart of New South Wales, our Region is a dynamic centre that offers the dual benefits of relaxation and space with the amenities of a major city. With a population of 51,429 and 4,500 registered businesses the Dubbo Region is consistently thriving. Key assets for the Region include a major hospital that services a broad catchment population of 120,000 people, as well as world class tourist attractions and impressive transport links including direct flights to Sydney, Melbourne, Brisbane, Canberra and Newcastle.


In the role of Community Engagement Librarian you will be responsible for the provision of high quality customer service.  You will be responsible for the development and delivery of programs, events and community outreach initiatives that enhance community engagement, life-long learning and cultural aspirations.


  • Proactively participate and contribute to the development of the library service objectives and identified outcomes.
  • Contribute to the development of stakeholder relationships with community organisations, agencies and groups including formal and informal education providers.
  • Model, promote and support leadership, decision making and problem solving through planning, coaching and developing staff.


  • Degree in Library and Information Science with eligibility for professional membership of the Australian Library and Information Association (ALIA).
  • Demonstrated understanding and ability to apply community engagement principles in the development and delivery of library programs, events and activities.
  • Demonstrated experience in leading, developing and motivating a small team in the delivery of library services that enhance community outcomes.
  • Demonstrated experience in the use of technology applications to improve delivery of library services and engagement.
  • Demonstrated skills and ability to plan, implement and deliver programs and events.
  • Strong verbal and written communication skills.


You will be a highly motivated library professional with a passion for serving the community.  You will have previous experience in delivering community based library and information services and programs.  You will have previous experience leading a small team and will enjoy working with a diverse range of stakeholders to achieve excellence in the delivery of library services.


In undertaking this key role in our diverse organisation, you will be offered a range of benefits, including 4 weeks annual leave, access to DRC fitness passport program, and wellbeing program. DRC also has a variety of Salary Packaging options available to staff including:

  • Superannuation
  • Rainbow Cottage Childcare
  • Professional Memberships
  • Excess Long Service Leave to Superannuation
  • Uniforms
  • Novated Vehicle Leasing
  • Remote Area Housing Assistance
  • Work Related Self Education Expenses
  • Portable Notebook or Laptop computer
  • Airline Lounge Memberships
  • Disability/Income Protection Insurance
  • Tools of Trade

Furthermore, DRC also offers flexible working conditions, learning and development opportunities, generous leave allowances and has an active Social Club

Dubbo Regional Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Please refer to the attached Position Description for the entire scope of essential and desirable criteria which all applicants must meet.

This position requires a pre employment health assessment.  Please refer to the attached Job Demands document for the physical requirements of the position.

Salary: $83,291 - $96,798 per annum plus superannuation.  A 2.0% award increase will be applied effective July 2021.

Closing Date: 9.00am Monday 5 July 2021

Enquiries: For a confidential discussion regarding this position, please contact Councils Dubbo Libraries Coordinator - (02) 6801 4513


  1. Please fill out the questions in the application page via the link below.
  2. On the following page you will have the opportunity to attach your resume.
  3. Please note that once you start to complete your online application you cannot save it and return to it later.  We would recommend that you create your answers in a separate document (e.g. word) then copy your answers into this page when you're ready.
  4. All correspondence will be via the e-mail you have provided in your application. (Please ensure you check your "Junk Mail" folder.)



Library Officer Support Services

Closing Date
Contact Officer
Scott Elphinstone, Coordinator Library Customer Experience
Contact Number
02 9330 6104
Georges River Council, NSW



Library Officer Support Services

Job No: GR3457 | Location: Hurstville

About Our Council

Georges River Council is a leading, people-focused organisation delivering outstanding results for our community and city. Our council is dedicated to helping protect our natural environment, providing vibrant public places, sustaining and developing a thriving creative culture and enabling people to move around the area easily. We offer access to a mix of housing options, create exciting job and business opportunities. We are experiencing exciting transformation, with numerous city-changing initiatives and projects underway. 

Library Services

Georges River Libraries employs 62 staff who work across five libraries. All our staff are committed to and passionate about working with our local community to provide them with innovative and accessible resources.

Our purpose is to deliver professional public library services with open access to information and places for the whole community to come together to share ideas, knowledge and experiences. The way we fulfil our role has been and will continue to be transformed by the changing face of our diverse community as well as advances in online sources of information and digital opportunities. We will maintain a special focus on the principles of sustainability, accessibility and the professional development of our staff.

About the Opportunity

  • Permanent full time - 70 hours per fortnight
  • Salary from $65,167.90 - $75,506.73 per annum plus 9.5% superannuation
  • Wellness perks including, free counselling, flu vaccinations, health-checks, gym subsidy and more
  • Deliver innovative services that promote and support our community.

Georges River Council is seeking an enthusiastic and dedicated Library Officer Support Services to join our dynamic and busy Library Customer Experience team. The successful candidate will contribute to the efficient delivery of library services by being customer-focused when working with the community as a shift supervisor. The position requires adapting quickly to the changing needs of our service points to ensure they are staffed at all times and Georges River Council's values must be demonstrated at all times.

The role requires excellent attention to detail to develop accurate rosters across our five libraries. You will maintain numerous rostering spreadsheets and use an online roster system called Findmyshift. Excellent problem-solving skills are a must to manage absences and roster around annual leave, flexible leave, work from home days and staff meetings and training days. To be successful in this role you will understand how different public library service models work to accommodate the changing work patterns of staff related to operations. The role will also lead an exciting project to introduce a set roster to enhance services and improve the work-life balance opportunities for all library staff.

You will need exceptional verbal and written communication skills to work across teams to fill roster gaps and to manage the volunteer program. You will be able to effectively converse with work experience applicants, volunteers and their High Schools, TAFE’s and Universities. The role also requires exceptional attention to detail to report on casual hours and leave for part-time staff to payroll on a fortnightly basis. There are various spaces for hire which are booked online which this position also manages for the various libraries.

Key Accountabilities

  • Plan, create and administer staff rostering across the Library service ensuring all service points are adequately staffed at all times
  • Develop and administer an efficient volunteers and work placement program; including training programs; liaising with Library Coordinators to ensure volunteers and work placement students enjoy a rewarding and productive experience
  • Ensure accurate timekeeping of casual and part time library service staff through weekly reconciliation of timesheets and associated leave applications for the payment of all library staff
  • Provide an efficient booking service for facilities across the library service ensuring accurate recording, confirmation and payments in a timely manner
  • Undertake rostered duties at all Georges River Libraries to meet customer expectation.
  • Provide support and instructional training to staff and customers in the use of library software, self-service kiosks, public computers, photocopiers and printers.
  • Deliver and promote library and information services that meet the diverse needs and interests of the community encouraging the development of literacy, creativity and lifelong learning

Selection Criteria:

Qualifications, Certificates & Licences

  • TAFE Diploma qualification in Library and Information Science and/or equivalent library experience


  • High level analytical, time management, organisational, and creative problem-solving skills.
  • Excellent written and verbal communication skills including summarising data, preparing reports and providing training.
  • Demonstrated experience in library and information services
  • Demonstrated experience in implementing, promoting, delivering effective and relevant library services, programs and events to a diverse community encouraging literacy, creativity and lifelong learning
  • High level customer focused approach to service delivery
  • Demonstrated ability to work unsupervised and in a team environment


  • Experience in project management
  • Experience with online roster systems such as Findmyshift
  • Demonstrated interest and experience in the application of technology for the delivery of high-level library services
  • Certificate IV in training
  • Current NSW Driver’s Licence.

If you have made a positive commitment to further your career and you possess the attributes located in the Position Description, then please submit your application today. Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.

If you would like further information on this role, please contact Scott Elphinstone, Coordinator Library Customer Experience on 02 9330 6104.

Applications must be completed and submitted via our website. Closing Date:  Friday 2 July 2021 at 11:30 pm AEST

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

Georges River Council is committed to building a workplace culture that values diversity and inclusion.

We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.

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