Library Customer Service and Program Support Officer

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Job no: 496548
Work type: Part time - Permanent
Location: Melbourne
Categories: Community

Library Customer Service and Program Support Officer

Permanent - Part Time – 14 hours per week
Band 4 - starting at $70,961.56 (pro-rata) + super
Wednesdays, Thursdays and one-in-two Saturday mornings

• Supportive and Friendly team environment where we value growth and development
• Hybrid/flexible working arrangements and an emphasis on work/life balance
• Work in a dynamic and collaborative environment  

Yarra Libraries is looking for an enthusiastic and highly organised individual with excellent customer service skills, confidence reading to children and their families, and a commitment to ensuring positive community outcomes. Key responsibilities include:

• Supporting the development and delivery of regular library services, programs and events (including one-to-one digital literacy sessions, early literacy programs and outreach activities)
• Providing exceptional customer service and proactively assisting members with library services and resources
• Supporting the day-to-day operations of our library branches (including shelving, circulation and collection maintenance as directed)

This role is primarily based at Richmond Library but is rostered to work across all five library branches and other service points as required.

Yarra City Council is an exciting organisation. We pride ourselves on our inclusive culture. We aim to make a positive impact in the lives of our staff and community. 

For further information see the position description or contact Lizzie Gilmour, Team Leader Children's and Youth Services on (03) 9426 5688.

 100251 100253 100583 100049 703686 - Library Customer Service and Program Support Officer - Position Description - (July 2025).pdf

Applications close on Friday 29 August 2025 at 11:55pm.  

In your application, please include your resume and a brief cover letter addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

*This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Advertised: 15 Aug 2025 AUS Eastern Standard Time
Applications close: 29 Aug 2025 AUS Eastern Standard Time

Library Customer Service Officer

Job No: CCC1137 | Location: Cessnock

About the Opportunity

We are currently seeking a customer focused and experienced Library Customer Service Officer to join our team on a part-time basis, working 32 hours per week across Monday to Saturday.

In this role, you will provide high-quality customer service and support the community’s use of library resources, technology, digital platforms, and participation in literacy and learning programs.

Key responsibilities include:

• Delivering excellent customer service at library branches, outreach locations, and community events, ensuring all visitors enjoy a welcoming and engaging library experience.

• Assisting customers in making full use of library resources, equipment, technology, and online services through proactive engagement and support.

• Maintaining the library’s customer service areas, including shelving returned items, tidying shelves, updating noticeboards, and refreshing promotional displays and exhibitions.

• Undertaking a range of duties including rostered desk shifts, evenings, and Saturdays across any Cessnock City Library branch.

To succeed in this role, you’ll need a Certificate III in Library and Information Services, Customer Engagement, Business Administration, or a related field, along with public library experience. You should be committed to delivering high quality customer service, ensuring users feel supported and engaged. Strong accountability, proactivity, and the ability to work independently and as part of a team are essential for success.

To find out more about your next career opportunity: Position Description

Remuneration

$61,433 - $71,133 per annum plus superannuation

The Benefits

• Part-time, 32 hours per week
• 13% superannuation
• Generous leave entitlements including Long Service Leave after 5 years
• Paid Parental Leave
• Ongoing training and development opportunities including access to Council's Study Assistance program
• Generous corporate fitness program for you and your immediate family members 
• Weekly Health and Wellbeing programs held on site
• Free flu vaccination program
• Lease back vehicle  - Full private use available
• Free parking on-site
• Beautiful location in the picturesque Hunter Valley! 

What's Next?

We encourage you to apply by completing the application form below and uploading a copy of your resume. 

Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit our How to apply page.

Pre-Employment Screening

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

About Us

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce. 

We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruitment@cessnock.nsw.gov.au for a confidential discussion.

Applications Close: Thursday 28 August 2025 at 11.30pm

Who to Contact: Andrew Powell, Customer and Information Services Team Leader on (02) 4993 4392 

You must have the right to live and work in Australia to apply for this position.

Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.

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Children and Youth Services Librarian

• Norlane, Victoria
• Corio Library
• Permanent, Part-Time, 0.8 FTE, 56 hours per fortnight.
• Salary range Band 5: $ 79,353- $ 91,254, plus 12% superannuation
• Rostered evening shifts are a requirement of this role.

Are you passionate about inspiring young minds, fostering a love for reading, and creating engaging programs for children and teenagers?

If you do, we would love to hear from you!

About the role:

We are seeking a dynamic and enthusiastic Children and Youth Services Librarian to lead our efforts in serving the youngest members of our community.

This role provides enriching experiences and resources for children and youth, igniting curiosity, sparking imagination, and empowering young learners to explore the world through books, technology, and creative programming.

Key activities that you'll be doing:
 

• Develop and implement innovative and interactive programs and services for children and youth, including storytimes, STEAM activities, literacy workshops, and youth engagement and programming.
• Curate and maintain a vibrant and diverse collection of children's and young adult materials, ensuring they reflect the interests and needs of our community.
• Drive community engagement by collaborating with local childhood and education providers, community organisations and youth services to promote literacy initiatives and enhance library outreach efforts.
• Support the Library Coordinator in their day-to-day activities and be prepared to act in their position as required.
• Provide reference assistance and reader's advisory services to foster a love for reading and learning.
• Foster a welcoming and inclusive environment where children and youth feel valued, supported, and encouraged to explore their interests and talents.
• Utilise technology and digital resources to enhance library services, including online learning platforms, educational apps, and virtual programming.
• Stay informed about current trends, best practices, and emerging technologies in library services for children and young adults, and incorporate them into programming and outreach efforts.

The ideal candidate has:

• Bachelor's degree or graduate diploma in a relevant field, with a focus on youth services.
• Previous experience working with children and/or youth in a library or educational setting, with a passion for youth development and literacy promotion.
• Strong knowledge of children's and young adult literature, as well as current trends in youth services programming.
• Excellent communication and interpersonal skills, with the ability to connect with children, youth and community members from diverse backgrounds.
• Creativity, enthusiasm, and a collaborative spirit, with a commitment to providing exceptional library services for children and youth.
• Proficiency in technology and digital literacy skills, with the ability to integrate technology into library programs and services.
• Flexibility and adaptability to work in a dynamic and evolving environment, with a dedication to lifelong learning and professional growth.

To access the Position Description click here and to view the work pattern click here.

How to apply:

Click the apply button and submit in PDF format:

• Your resume
• Your cover letter no longer than two pages and addressing the criteria below:
  • Tell us about your experience developing and delivering programs for children and young adults.
  • Share your experience in community engagement, particularly with marginalised or at-risk communities.
  • Tell us what are the leadership qualities that you can bring to the role and the team.

Important details:

• Only candidates who have working rights to work in Australia will be considered.
• The successful candidate must provide prior commencement:
  • a clear Victorian Employee Working with Children Check and national police check, no older than six months
  • Evidence of mandatory qualifications and registrations

Ready to make a difference? If you’re excited to shape the future of our community, we’d love to hear from you!

Apply now and be part of our journey at GRLC!

Have you got questions?

For further information related to the role please contact the Lesley Caelli at Lesley.caelli@grlc.vic.gov.au

Applications close: Mon 25th August at 12pm | Apply for this job

If you require additional support to make an application, or would like to obtain more information, or seek an adjustment to the recruitment process based on your specific needs, please contact the People & Culture Team on (03) 4201 0509. We will endeavour to accommodate any reasonable request.

Geelong Regional Library Corporation is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from First Nations peoples and people with diverse gender identities and expression, ethnicity, cultural background, sexual orientation, ability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for and represent our community.

Circulation Clerk

Community Services | Local Government

Circulation Clerk

Permanent Part-Time – 38 hours per fortnight (includes one Saturday & one Sunday per fortnight)
$70,000 - $77,000 (Inc 15% shift allowance) pro rata + 12% Super
Based at Piara Waters Library | Fixed Roster | Customer-Facing
New Industrial Agreement means a pay rise locked in for July 2026 as well!

If you’re someone who thrives on helping people, stays calm under pressure, and brings energy to every interaction – this could be your next chapter.

At the City of Armadale, we’re not just about books — we’re about community, connection and creating a welcoming space for all. Our brand-new, state-of-the-art library is a vibrant hub for people from all walks of life, and we’re looking for a Circulation Clerk who loves frontline customer service and wants to be part of something meaningful.

About the Role

As a Circulation Clerk, you’ll be one of the first faces people see when they walk into the library — and the reason they leave with a smile.

You'll:

• Create a warm, inclusive experience for every customer at the front desk
• Help customers with borrowing, reservations, memberships and questions
• Support events, promotions and community programs
• Maintain accurate records and support circulation operations behind the scenes
• Play a part in outreach and engagement activities that take the library into the community

It’s a role where no two days are the same — from processing returns to helping someone discover their next favourite book or digital resource.

About You

You’re someone who:

• Genuinely enjoys working with people and brings a positive, flexible attitude
• Has strong customer service skills and handles challenging interactions with calm and care
• Is organised, tech-savvy and detail-focused
• Works well in a team, including with volunteers
• Has a C-Class Driver’s Licence and can obtain a National Police Clearance

What it is Like Working Here

 We are a values led organisation guided by our belief that we:

• Care
• Are Better, Together
• Learn & Grow
• Seize Today, Shape Tomorrow

Joining our team means embracing a culture where we look after ourselves, and each other. We actively listen and give and receive constructive feedback. We build and strengthen resilience, in ourselves, in our organisation, and in the community. We are mindful of our impacts and encouraged to make responsible and sustainable decisions.

Perks and Benefits

• We are set up to improve your Wellbeing - Free membership to Armadale Fitness and Aquatic Centre, offering access to gym, pool, sauna, group classes as well as a annual calendar of Wellbeing events.
• If you put in extra super, we will match it (up to a maximum of 15%) which will help secure your financial future
• Flexible leave policies and additional days off
• Employee Assistance Program for personal and professional support
• 17.5% Annual Leave Loading for when you take annual leave

How to Apply:

Ready to make a meaningful impact? Apply now via our Careers page at Armadale Careers. Attach your CV and a cover letter explaining why you're the perfect fit. Need help with your application? Call Jennifer Olsen - Branch Librarian on (08) 9394 5918 or email hr@armadale.wa.gov.au.

This position closes 1st September 2025. Apply soon! We're reviewing applications as they come in, and the position may close earlier than expected.

Join Us in Making a Difference

The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply.

We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community.

Attachments:- Circulation Clerk - Position Description.pdf

Apply Now!

Librarian

Community Services | Local Government

Librarian
Fixed Term Full Time (Until June 2026)
$84,000 – $97,000 + 12% Super
Based between Kelmscott and Seville Grove | 9-day fortnight | No weekends
New Industrial Agreement means a pay rise locked in for July 2026 as well!

Shape young minds, lead a great team, and connect your community through literacy and learning.

As the third fastest growing local government in WA, our community is changing.  Sure there is an increase in number of people who are lucky enough to live, work or play here.  But beyond the numbers, we recognise that how we do things needs to keep pace with community expectations.

We have worked with our community to develop aspirational targets and need your help to make this come true.

About the Role

Based across the Kelmscott and Seville Grove Libraries, you’ll be at the heart of a passionate, forward-thinking team delivering services that matter. As a Librarian, you’ll help supervise a small team, lead community and outreach programs, and make libraries a place of discovery for children, young people, and families.

You’ll bring energy and creativity to the way we design and deliver learning experiences — from rhyme time and author visits to school engagement and early literacy programs. You’ll also guide others in providing exceptional customer experiences and help ensure day-to-day operations run smoothly.

This is a fixed-term opportunity to cover a secondment, with the potential for future opportunities beyond June 2026.

About You

You’re someone who:

• Cares deeply about literacy, learning, and community connection.
• Stays calm under pressure and thrives in a team-based environment.
• Connects easily with people from all walks of life, especially children and young people.

You bring:

• A degree in library and information science (ALIA recognised).
• Supervisory or team leadership experience.
• Strong customer service skills and a collaborative mindset.
• A sound understanding of library programs, outreach, and service delivery.

What it is Like Working Here

 We are a values led organisation guided by our belief that we:

• Care
• Are Better, Together
• Learn & Grow
• Seize Today, Shape Tomorrow

Joining our team means embracing a culture where we look after ourselves, and each other. We actively listen and give and receive constructive feedback. We build and strengthen resilience, in ourselves, in our organisation, and in the community. We are mindful of our impacts and encouraged to make responsible and sustainable decisions.

Perks and Benefits

• We are set up for flexibility – we can compress your working week into a shorter period (9 day fortnight or 19 day month) and support remote working where we can
• We are set up to improve your Wellbeing - Free membership to Armadale Fitness and Aquatic Centre, offering access to gym, pool, sauna, group classes as well as a annual calendar of Wellbeing events.
• If you put in extra super, we will match it (up to a maximum of 15%) which will help secure  your financial future
• Flexible leave policies and additional days off
• Employee Assistance Program for personal and professional support
• 17.5% Annual Leave Loading for when you take annual leave

How to Apply:

Ready to make a meaningful impact? Apply now via our Careers page at Armadale Careers. Attach your CV and a cover letter explaining why you're the perfect fit. Need help with your application? Call us at Jennifer Olsen - Branch Librarian on (08) 9394 5918 or email hr@armadale.wa.gov.au.

Apply soon! The position closes 8th September 2025. We will be reviewing applications as they come in, and the position may close earlier than expected.

Join Us in Making a Difference

The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply.

We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community.

Attachments:- Librarian - Position Description.pdf

Apply Now!

Team Leader, Library Events and Engagement

Reference Number: S100-25-1272

Closing Date: 29/08/2025

Employment Type: Permanent Full Time

Are you a creative, community – focused leader with a passion for libraries, events and lifelong learning?

Waverley Council is looking for a dynamic Team Leader – Library Events and Engagement to lead the planning and delivery of innovative programs, events and workshops to enrich our community.

This is your chance to make a meaningful impact by curating engaging experiences that connect people of all ages with ideas and with each other.

Why Join Us?

• Competitive salary $94,870.48 - $109,101.0 plus 12 % Superannuation 
• Permanent full time
• 35 hours per week
• Enjoy a balanced approach to work with our agile working policy 
• Be a part of forward-thinking library team that values innovation and collaboration
• Work in a purpose - driven and inclusive environment
• Discounted gym membership through Fitness Passport
• Bondi Junction office location close to Bondi Beach, Bronte and Tamarama!’
• Opportunities for professional development and career progression
• Wellness that works for you! From annual skin checks and flu shots to our bi-annual health fair, we’re committed to helping you stay healthy

What be you’ll doing?

• Drive service excellence and innovation to deliver a wide variety of events, programs and workshops for adults
• Mentor and support team members to grow skills and performance
• Create outreach opportunities to engage widely with the community
• Collaborate closely with the marketing and design teams to engage the community

What you’ll bring?

• Tertiary qualification in Library and Information Studies or Event Management or other relevant area of study/experience.
• Demonstrated experience in event management, program delivery or community engagement.
• 1-2 years’ experience in staff supervision, with proven capacity to lead and develop staff.
• Demonstrated excellent interpersonal skills with strong conflict resolution skills and the ability to deal with difficult customers.

Application Process

Review the full position description and apply online. For questions, contact Corinna Pierce, Manager, Library, corinna.pierce@waverley.nsw.gov.au

 To be considered for this position, please answer the online application questions and include the following documents:

• A cover letter outlining your motivation to apply for this position
• Your resume detailing your career history relevant for this position

 Please note that pre-employment checks are part of the recruitment process.

 Waverley Council is committed to providing equal employment opportunities to all candidates. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups. If you require accommodations or assistance during the application process, please don’t hesitate to reach out to our People and Culture team at recruitment@waverley.nsw.gov.au

We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure a safe and supported Council environment for children and young people. All staff, volunteers and contractor’s welcome child safe and child friendly practices.

 A challenging and a rewarding career awaits you ! Jobs - Waverley Council

[ View The Job Description ]
[ Preview The Position Requirements ]

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Library Programs Officer

Applications closing on 28 August 2025, 05:00 PM

• Job Type: Part Time
• Position Description: PD_Library_Programs_Officer_January_2025.pdf(PDF, 230KB)

Join Our Library Team!

• Permanent part time – 28 hours per week
• Hourly Rate: $36.11

Are you passionate about creating vibrant, inclusive community spaces through learning and creativity? We’re seeking a dynamic Library Programs Officer to join our team and bring innovative programs to life for library users of all ages and backgrounds!

What You’ll Do:

• Plan, coordinate, and deliver diverse, engaging programs and services that promote literacy, learning, and lifelong education.
• Collaborate with Council directorates, external agencies, and stakeholders to develop inclusive, community-focused initiatives.
• Provide exceptional customer service to ensure high-quality library experiences.
• Support the library’s mission to foster educational and cultural engagement.

Who We’re Looking For:

• A creative, proactive individual with a passion for community connection and inclusivity.
• A team player with strong collaboration and communication skills.
• Someone dedicated to delivering outstanding library services and making a positive impact.

For further information, please refer to the attached position description.

Any further questions can be directed to Council's Manager Libraries, Mesh Thomson, on (03) 5450 9333.

Apply Now!
Applications for this position close 5pm Thursday, 28 August 2025 | Apply

Join us in shaping a vibrant, inclusive library community!

Library Acquisitions and Cataloguing Officer

•  Closing date: 25/08/2025 12:00 PM AUS Eastern Standard Time
•  Location: Swan Hill
•  Department: Library - Please note position title has changed to better indicate what the position does
•  Compensation: Hourly AUD $38.52 - $38.52
•  Employment type: Permanent Part Time Position
•  Work Arrangement: On-site

Join our Library Team!

Permanent | Part Time

Are you passionate about books, community and creating collections that inspire? We are looking for a Library Acquisitions and Cataloguing Officer to help keep our libraries fresh, relevant, and engaging.

In this position, you will take the lead in selecting, ordering and cataloguing new materials across our smaller branch libraries and outreach services. Your work will ensure our collections reflect and support the diverse needs of our communities.

Working hours:

• Wednesday to Friday, 9:00am – 5:00pm
• Hours may vary based on library rosters
• Wednesday evenings and Saturday mornings will be scheduled on a rotating basis

This is more than just a purchasing role – it’s an opportunity to make a real impact on how people connect with information, stories and ideas.

What you will do

• Select, order and catalogue library items
• Liaise with suppliers and monitor allocated budgets
• Support staff and customers with outstanding customer service
• Keep collections accurate and engaging

What you bring

• A love for libraries and the community
• Strong attention to detail and communication skills
• Experience in acquisitions or cataloguing
• Library qualifications and tech skills are a plus
• Police Check (within last six months) and Working with Children Check (employee)

What we offer

• $38.52 per hour. In addition, superannuation is paid at 15%
• Ongoing training and development
• Uniform allowance
• A stable, permanent role with real work-life balance.
• Subsidised gym memberships
• Active social club

How to apply

To apply for a position at Swan Hill Rural City Council, please follow the steps below:

1. Download the Position Description - Visit swanhill.vic.gov.au/Our-Council/Careers to download the relevant Position Description.

2. Prepare your application - Your application must be submitted by the advertised closing date and include the following documents:

• Cover Letter - Introduce yourself and specify the position you are applying for.
• Current Resume - Provide a current resume detailing your employment history, education, relevant experience, and skills.

3. Submit your application

• Click the ‘Apply Now’ button on the job listing.
• Upload your Cover Letter and Resume.
• Complete the application form and click submit.

Applications Deadline

Applications close 12 noon, Monday, 25 August 2025 | APPLY

Enquiries

Any further enquiries can be directed to Human Resources
Email:hr@swanhill.vic.gov.au
Phone: (03) 5036 2333
 

Apply now and help us build collections that connect, educate and inspire!

PD attached above under Document\s

Customer Service Officers

Applications closing on 24 August 2025, 11:00 PM

• Job Type: Part Time
• Package: $67,962 - $73,584 (Pro-rata) + Superannuation
• Position Description: BR28-Customer-Service-Officer-2024.pdf(PDF, 313KB)

Customer Service Officer

Ongoing Part Time x 4
Position 1: 106.5 hours per four-week period (The Pines & Bulleen)
Position 2: 78 hours per four week period (Warrandyte, Doncaster & The Pines)
Position 3: 73.5 hours per four-week period (Box Hill & Nunawading)
Position 4: 60 hours per four-week period (Relief, all locations)

1 x Limited Term Part Time
Position 5: 67.5 hours per four-week period (until 1 February 2026)

Casual
$36.3042 per hour plus 25% loading
Position 6: No guaranteed hours
 

Whitehorse Manningham Libraries are currently recruiting for Customer Service Officers. The successful applicants will have excellent customer service skills and be comfortable working with a range of different technologies and people.

Applicants must have the ability to be able to work at any of the Whitehorse Manningham Library Branches and have the flexibility to work a variety of days and shifts, including week days and weekends.
Details of the shift requirements for each role are provided in the candidate information pack, available for download via the provided links.

Applications must include:

• A cover letter addressed to the Chief Executive Officer, Sally Both, stating the position(s) you are applying for and why you feel you are the right person for the role.
• A resume

WML offers the following benefits:

• Access to professional development opportunities that support our commitment to life-long learning and a skilled workforce
• Purchased leave arrangements and carry-over arrangements from the Local Government sector
• Employee Assistance Program for staff and their immediate family members
• Annual free flu vaccination
• Ability to salary sacrifice superannuation

All applications must be submitted via the Apply Here Link on the website (preferred) or directly to applicants@wml.vic.gov.au.

Please note only shortlisted applicants will be contacted - telephone screening may also apply.

APPLY HERE

Library Reader Services Support Technician

Job Description

Library Reader Services Support Technician

Reference number: 10750

Closing date: 11:00pm, Thursday 21 August 2025

• Temporary full-time position until 27 February 2026.
• Salary of $42.05 per hour plus 12% superannuation, commensurate with skills and experience.
• Library Band 4.

The Opportunity 

Moonee Valley City Council is seeking an enthusiastic and detail-oriented Library Reader Services Support Technician to join our Libraries and Learning team. This role provides high quality customer service to library members and works as part of the central library administration to provide organised and efficient delivery of library materials. If you're passionate about public libraries and community engagement, and thrive in a hands-on, team-based environment, this is your opportunity to make a meaningful impact.

Key Responsibilities

• Support the prompt and accurate provision of new library materials to library members by processing magazines and adding items to the library database.
• Communicate with external vendors, library suppliers, partner libraries and interlibrary working groups.
• Provide direction, supervision and on-the-job training to the Library Collections Support Officer. 
• Undertake customer service duties as required, including relief at other library locations and monitoring of the central telephone number, to ensure efficient operation of the library service.
• Ensure customers have a positive experience with Council by providing prompt, accurate, courteous, and consistent customer service
• Contribute to Library Administrative tasks such as financial processes, daily roster adjustments, and enquiries from customers
• Ensure the library environment remains welcoming, clean, and accessible

Skills & Experience

The ideal candidate will have a diploma of Library and Information Services acceptable for Library Technician membership of the Australian Library and Information Association (ALIA) and bring demonstrated customer service experience in a public library setting. You’ll have a good understanding of the role libraries play in the community, strong communication and teamwork skills, and the ability to follow procedures accurately — especially relating to manual handling and processing materials. Proficiency with digital technology and library-related systems, as well as basic time management and problem-solving skills, are essential. Some experience working in technical services or with library promotions is desirable.

Next Steps

Applications must include a resume and a cover letter (no more than two pages) that responds to the Key Selection Criteria in the Position Description available below. Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

Moonee Valley City Council (MVCC) prioritises wellbeing as everyone has the right to feel safe and well in the workplace. Our Health, Safety and Wellbeing document outlines our commitment represents our commitment to co-create, maintain and grow a safe, supportive and inclusive work environment which enables our people to be their best.

For further information, please view the Position Description and or contact Natalie Mason, Coordinator Collections and Customer Experience (03) 9243 1021 to seek further insights to the role.

About Us

Moonee Valley is a great place to live, work and visit. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. 

Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

Some of the great benefits of working at Moonee Valley City Council are flexible working conditions, learning and development opportunities, supportive leadership and various staff benefits.

Our Council offices are located in the heart of our vibrant, diverse community with great food, cafes and green spaces nearby. We have excellent public transport at our doorstep as well as cycling access for our employees.

At Moonee Valley City Council, we pride ourselves on having job opportunities which make a real difference in the community and having a workplace which values everyone’s unique skills and attributes.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email H2@mvcc.vic.gov.au or call 9243 1122.

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Job Information

• Job Identification: 10750
• Posting Date: 13/08/2025, 15:59
• Apply Before: 21/08/2025, 23:00
• Degree Level: Diploma (AQF Level 5)
• Locations: 483 Keilor Rd, Niddrie , VIC, 3042, AU
• Primary Contact:  Name: Natalie Mason
• Primary Contact Phone No: 0467836334
• Alternate Contact Name: Nicola Klein
• Alternate Contact Phone No: 0427520848
• Criminal History Check: Yes
• Working with Children Check / VIT Registration: Yes
• Pre-employment Medical Check: Yes
• Australian Driver License Check: No
• Employment Check: No
• Professional Membership Check: No
• Psychometric Testing Check: No
• Qualification Check: Yes
• Reference Checks: Yes
• Right to Work in Australia Check / Entitlement to Work: Yes