Customer Experience Library Engagement Officer

• Location: Various Libraries, City Of Casey, VIC, 3805, Australia
• Employee Type: Part Time Perm
• Manage Others: Yes

Connected Libraries is seeking a highly motivated and driven Customer Experience Library Engagement Officer to join our growing team. This part-time permanent position is a fantastic opportunity to expand your skills in both Adult and Children & Youth Programming, and further develop your experience in delivering high-quality customer experience in a fast-paced and dynamic library service. You will be working across multiple Connected Libraries locations within the City of Casey, contributing to innovative services that make a real impact in the community. If you’re passionate about libraries, thrive in a fast-paced environment, and believe in the power of libraries to transform lives, this opportunity is for you! 

About us 

Connected Libraries are in the City of Casey which is one of Victoria’s largest, fastest growing and most diverse municipalities. We operate five Libraries, a Library Lounge located in Cranbourne West and three sets of 24/7 library lockers. We have an additional Library Lounge service opening in Clyde Township early next year and this position will be part of this exciting new project.  We deliver services for the more than 400,000 residents who call Casey home. 

About the Role 

As Customer Experience Library Engagement Officer, you’ll be responsible for:

• Provide excellent friendly, approachable and efficient customer service
• Developing, delivering and evaluating, community focused programs for all ages
• Provide leadership and oversee effective operations as and when required

Key Selection Criteria

• Post-trade or other post-secondary qualification is required
• Knowledge and skills gained through on-the-job training commensurate with the requirements of the role
• Proven planning skills to assist with the development of new community programs
• Proven experience facilitating programs for all ages either in public libraries or in a teaching capacity
• Ideally proven supervisory skills to undertake supervisory responsibilities as required
• High level of quality, organisational and time management skills
• Able to work independently and contribute as part of a team to meet organisational strategic outcomes and provide quality service delivery with strong customer service focus
• Well-developed interpersonal and communication skills with the ability to communicate with all ages across all areas of our community and ability to manage conflict
• Hands on information technology and problem-solving skills for a range of information technology and software tools
• Proven ability to effectively and efficiently provide quality customer service
• Driver’s licence is essential
• Working with Children Check

For a full copy of the position description - CLICK HERE

Job preview

Why Join Us? 

At Connected Libraries, we are much more than a book-lending service. We create inclusive spaces, spark curiosity, and connect our community to lifelong learning.  You will be part of a network of professionals dedicated to supporting the Victorian Public Library Sector, delivering service excellence and providing professional development.  

As part of our team, you’ll enjoy: 

• Attractive remuneration and employee benefits
• Access to professional development and training
• A supportive and collaborative work culture that inspires innovation and discovery
• The opportunity to make a meaningful difference to the lives of our community 

Hours

• Monday 1.15pm-9.15pm at Bunjil Place Library
• Tuesday 9.00am-5.00pm at Clyde Township
• Wednesday 7 hours relief shift at various branches
• Friday 9.00am-5.00pm at Clyde Township
• Rostered Weekends - 1 Saturday in 4 and 1 Sunday in 8.

Remuneration

$72,834 - $78,690 per annum (pro rata)

Excited? 

If this sounds like you and you share in our vision to have an impact, please view the position description and get your application in today.  We can’t wait to hear from you!

How to apply?

• Please click APPLY and answer a questionnaire to address the key selection criteria that is listed in the position description.
• Upload your resume.
• EOI Closes COB 2 October 2025 | APPLY

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.  

Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.  

Children & Youth Customer Experience Library Officer

• Location: Various Libraries, City Of Casey, VIC, 3805, Australia
• Employee Type: Part Time Perm
• Manage Others: Yes

Connected Libraries is seeking a highly motivated and fun Children & Youth Customer Experience Library Officer to join our growing team. This is a fantastic part-time opportunity to extend your children and youth programming skills and further develop your customer experience within a fast paced and dynamic library service. You’ll be working across multiple Connected Libraries locations within the City of Casey.  If you’re passionate about libraries, thrive in a fast-paced environment, and believe in the power of libraries to transform lives, this opportunity is for you! 

About us 

Connected Libraries are in the City of Casey which is one of Victoria’s largest, fastest growing and most diverse municipalities. We operate five Libraries, a Library Lounge located in Cranbourne West and three sets of 24/7 library lockers. We have an additional Library Lounge service opening in Clyde Township early next year and this position will be part of this exciting new project. We deliver services for the more than 400,000 residents who call Casey home. 

Requirements

About the Role 

As Children & Youth Customer Experience Library Officer, you'll be responsible for;

• Delivering innovative and consistent customer focused service
• Provide leadership and oversee effective branch operations as required
• Organise and present Children and Youth programs and activities
• Develop and maintain partnerships with internal and external organisations

Key Selection Criteria

• Knowledge and skills gained through on-the-job training commensurate with the requirements of the role
• Post-trade or other post-secondary education
• Proven experience facilitating children’s programs, either in public libraries or in a teaching capacity
• Ability to effectively and efficiently provide quality customer service
• Well-developed interpersonal and communication skills with the ability to communicate with all ages across all levels of community
• Sound organisational skills
• Strong information technology and problem-solving skills in a range of information technology and software tools
• Ability to work independently and as part of a team to meet organisational strategic outcomes
• Ability to undertake supervisory responsibilities as required
• Driver’s licence
• Working with Children Check

For a full copy of the position description - CLICK HERE

Why Join Us? 

At Connected Libraries, we are much more than a book-lending service. We create inclusive spaces, spark curiosity, and connect our community to lifelong learning.  You’ll be part of a network of professionals dedicated to supporting the Victorian Public Library Sector, delivering service excellence and providing professional development.  

As part of our team, you’ll enjoy: 

• Attractive remuneration and employee benefits
• Access to professional development and training.
• A supportive and collaborative work culture that inspires innovation and discovery
• The opportunity to make a meaningful difference to the lives of our community 

Hours

• Monday 9.00am-5.00pm Clyde Township
• Tuesday 9.00-5.00pm Bunjil Place Library
• Wednesday 1.15pm-9.15pm Bunjil Place Library
• Thursday 7 hours relief shift at various branches
• Rostered weekends - 1 Saturday in 4 and 1 Sunday in 8.

Remuneration

 $72,834 - $78,690 per annum (pro rata)

Excited? 

If this sounds like you and you share in our vision to have an impact, please view the position description and get your application in today.  We can’t wait to hear from you.  

How to apply?

• Please click APPLY and answer a questionnaire to address the key selection criteria that is listed in the position description.
• Upload your resume.
• EOI Closes COB 2nd October 2025 | APPLY

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.  

Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.  

Library Service & Technology Officer

Shape the future of library services in a tech-forward, community-focused role.

About the role

Wollongong City Libraries (WCL) delivers innovative, inclusive library services that connect our community with knowledge, technology, and lifelong learning, Libraries. At the heart of this work is our Service Quality & Development team—driving innovation and enhancing service excellence across all library locations.

Join our team and lead and support projects that enhance library systems, elevate customer and staff experiences, and deliver continuous improvements across all seven library locations.

As a forward-thinking Library Service & Technology Officer, you’ll bring strong communication skills, technical knowledge of library systems, and commitment to excellent customer service that will help deliver the strategic goals outlined in the Wollongong City Libraries Strategy 2024–2028. Wollongong-City- Libraries-Strategy-2024-2028.pdf

This permanent full-time role is primarily based at Wollongong City Library, and you may be required to travel and work across any of our seven library locations within the Wollongong Local Government Area, along with weekend and evening work based on operational requirements.

Salary from $85,916.92 to $96,259.86 per annum, plus superannuation (Salary package will be assessed based on skills, experience and qualifications). Evening and weekend shifts are part of the role, and applicants should be physically capable of performing the duties outlined in the job description.

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.

Interested?

Click on ‘Apply’ to complete your online application.

You will be prompted through the application to answer the selection Criteria as outlined overleaf.

Contact Lindsay Carapella, Coordinator Service Quality and Development, on (02) 4227 7366 for questions related to the job.

For questions related to submitting your application online, our recruitment process or you require adjustments in the recruitment process, please contact the Talent Acquisition Team on (02) 4227 7065.

Applications close 11:59pm, Monday 22 September 2025 | APPLY

Internally this position is known as:

Senior Library Services Officer - Service Quality and Development

What you will be doing

As part of our Service Quality & Development team, you’ll play a key role in shaping how technology supports and enhances library services across Wollongong City Libraries. Your work will directly impact both staff and customer experiences, helping us deliver smarter, more responsive services.

• Lead and support technology-driven projects—from optimising our Library Management System (SPYDUS) to improving rostering tools and in-library tech.
• Collaborate across teams to identify service improvement opportunities using data, feedback, and evidence-based practices.
• Support innovation by helping assess, develop, and implement new tools, systems, and policies that respond to evolving community needs.
• Deliver exceptional customer service and contribute to a culture of inclusion, learning, and continuous improvement.

About you

You’re a proactive, community-focused professional who thrives in a dynamic environment. With a passion for delivering high-quality library services, you bring a mix of technical know-how, customer service excellence, and a collaborative spirit. You’re someone who enjoys working in a team environment, brings a positive attitude, and takes pride in delivering great service.

With a relevant qualification and strong communication skills, you’re confident working with library systems and supporting others with technology. You’ve got experience in customer service and areas such as collections, outreach, or digital engagement. You’re committed to inclusion, continuous improvement, and making a real difference in your community.

You’re organised, adaptable, and ready to support staff and volunteers while working across multiple library locations. You’re confident with library systems and emerging tech, and either hold—or are willing to obtain—a Paid NSW Working With Children Check.

More information and PD attached above for download under Document\s

Library Customer Service Officer (Part Time)

Closes: 24 September 2025

Liverpool, New South Wales

Part-time

Description

Library Customer Service Officer

WHY US:

We believe it’s important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future.  Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development.

JOB DETAILS       

1 X Perm Part Time     

21 hours, 5 days/ week over a 7-day bandwidth    

$41.27 to $45.13 per hour + super

JOB DESCRIPTION:

We are looking for a Library customer service officer to deliver best practice library services across our libraries. The position is based at Liverpool but work across libraries and locations is expected.  Hours are spread across 5 shifts a week, rostered as 2 x morning, 2 x afternoon and 1 x evening or weekend shift per week.

The role is 100% customer facing and previous public library experience would be highly regarded.

This position requires ALIA recognised qualifications as library technician or above. 

ABOUT YOU 

To be successful:

• Completion or progress towards completion of a Diploma in Library and Information Science or equivalent, conferring eligibility for associate membership of the Australian Library and Information Association.
• Class C Drivers Licence
• Demonstrated experience working in a customer service environment including cash handling
• Demonstrated ability to lead and work within a multi branch team
• Supporting staff and customers in the policies and procedures, including use of equipment and access to the collection
• Assisting with information enquiries
• Demonstrated enthusiasm for Library innovation and experience in upgrades and change.
• Experience in a public library and with inter-library loans, collection management and digital services.
• Knowledge of Library Management Systems, digital technology and corporate systems.

BENEFITS OF WORKING AT LCC

• Salary will be dependent upon the relevant skills, experience and competencies of the successful applicant.
• Learning and development opportunities
• Subsidised parking and a location that is also close to Liverpool station.
• Health and wellbeing benefits including 2 Health and Wellbeing Leaves and access to our Employee Assistance Program.
• Access to a Fitness Passport membership.

This position is subject to a working with children check and prohibited people are not eligible to apply.

All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

HOW TO APPLY: Please click the 'Apply' link below. Applicants must submit a covering letter, current resume and response to the selection/essential criteria questions which will be shown once you commence your application.

APPLY with Council | APPLY with SEEK

Click here for a copy of the position description

CLOSING    23 September 2025

Be part of creating the future, for further information about the position please contact Samata Billa, Talent Acquisition Partner at billas@liverpool.nsw.gov.au 

Customer Service Officer

We are seeking a highly motivated and customer-oriented individuals to join our Library Services team as a Customer Service Officer. The successful candidate will have exemplary customer service skills and enjoy interacting with community members of different ages, abilities and cultures.

Working with us:

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.

What this role looks like:

• Provide exceptional customer service to library users.
• Assist customers with the use of library resources and technology
• Participate in the delivery of programs and activities including presenting regular children’s programs.
• Work at any branch of The Hills Shire Library Service as rostered including evenings and weekends.

What are we seeking in our new team member:

• HSC or equivalent
• Driver License (Full, P1 or P2, Class C – NSW) and a valid Working with Children Check
• Experience in a high volume, fast paced customer service environment.
• Experience in the use of technology for service delivery

Benefits of working with us:

This is a permanent, part-time position working 17.5 hrs per week every Sunday, Monday and Tuesday based at Vinegar Hill Memorial Library at Rouse Hill. Competitive rates of pay starting at $38.96 per hour (excluding superannuation). In addition to competitive rates of pay paid weekly, we offer additional benefits to staff including paid training to keep your skills up to date, opportunity to earn individual and organisational bonus payments, discounted membership to our state-of-the-art Waves Fitness & Aquatic Centre, access to a Fitness Passport and an active Social Club.

Next steps:

Please review the Position Description available on Council’s Careers Page and include a cover letter that includes:

• A brief response (max. 100 words) to: “What is your greatest strength when delivering customer service”

Apply via Careers | The Hills Shire Council (nsw.gov.au) by 5pm on 21 September 2025. Please note that applications are assessed upon receipt. As you may be contacted, and interviews may be held prior, to the closing date, early submission of applications is encouraged.

People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at hr@thehills.nsw.gov.au.

Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

Team Leader, Children and Young People

• Reference Number: S100-25-1314
• Closing Date: 24/09/2025
• Employment Type: Permanent Full Time

Are you a creative, community – focused leader with a passion for libraries, children’s literacy and children’s and youth programming?

Waverley Council is looking for a dynamic Team Leader – Library  Children and Young People, to lead the planning and delivery of innovative programs, events and workshops to for the children and youth of our community.

 Why join us?

•  Permanent full-time position (35 hours per week)
• Salary: $94,870.48 - $109,101.08 p.a. plus 12% Superannuation
• Positive team culture and professional development opportunities
• Community focused, not for profit, values driven service
• Close to public transport
• Access to Fitness Passport – discounted gym memberships
• A supportive and inclusive work culture
• Bondi Junction office location close to Bondi Beach, Bronte and Tamarama
• Opportunities for professional development and career progression
• Wellness that works for you! From annual skin checks and flu shots to our bi-annual health fair, we’re committed to helping you stay healthy

 What you’ll be doing

•  Develop and deliver innovative, high-quality library services that inspire, engage and support children, teens, and families.
• Lead and support a dynamic team delivering programs and services for children and young people.
• Drive service excellence through innovation, collaboration, and community engagement
• Build strong partnerships with community organisations to enhance service reach and impact.

 What you’ll bring

• Tertiary qualification in Library and Information Studies or other relevant area of study/experience.
• 1-2 years’ experience in a children’s library setting, project management and staff supervision, with proven capacity to lead and develop staff.
• Demonstrated experience in children’s programming/education.
• Proven ability to embrace change and engage, lead and inspire others to achieve outcomes for the benefit of the organisation and community.
• Demonstrated excellent interpersonal skills with strong conflict resolution skills and the ability to deal with difficult customers.
• Current Working with Children Check.

 About us

Between the city and the sea, Waverley is a vibrant, welcoming, and inspiring place to live, work and play with its diverse population, creative culture, enriching lifestyle, stunning natural features, and distinctive neighbourhoods. Waverley Council provides and supports a variety of services, programs and initiatives to sustain and improve the quality of life for the Waverley community. This includes the delivery of 22 main services and up to 150 sub-services covering a wide range of activities.

How to apply?

To be considered for this role, you will need to complete the following:

• A cover letter outlining your motivation for the role
• A current resume detailing your relevant experience
• Complete the online questionnaire demonstrating how you meet each of the essential criteria
• All applications must be submitted through the Council’s website. waverley.nsw.gov.au/council/jobs

Please note that pre-employment checks are part of the recruitment process

Please refer to the position description for detailed information on the position and required skills and experience.

For more information contact Manager, Library, Corinna Pierce, corinna.pierce@waverley.nsw.gov.au

 Waverley Council is committed to providing equal employment opportunities to all candidates. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups. If you require accommodations or assistance during the application process, please don’t hesitate to reach out to our People and Culture team at recruitment@waverley.nsw.gov.au

We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure a safe and supported Council environment for children and young people. All staff, volunteers and contractor’s welcome child safe and child friendly practices.

How to apply: Visit waverley.nsw.gov.au/council/jobs

• View The Job Description 
• Preview The Position Requirements 

Apply with SEEK | Apply with COUNCIL

Officer, Reading, Learning and Community

Permanent Part-time – 2 POSITIONS AVAILABLE 
Commencing early to mid October 2025  
Specific Engagement 
Band 3 ($36.4770 – $39.7780 p.h) + Super 

POSITION 1 
67.5 hours per 4 week roster 
Mill Park, Diamond Valley, Lalor & Whittlesea Library 

POSITION 2 
82.75 hrs per 4 week roster 
Mernda & Whittlesea Library  

YPRL is currently seeking a permanent part-time Officer – Reading, Learning & Community, with 2 positions available at multiple locations, however, you may be required to work at any other YPRL sites when required.   

Our Officers provide a high standard of service to Yarra Plenty Regional Library customers and to the wider community.   

 About You:  

The ideal candidate for this position will possess strong customer service skills. They will need to be able to communicate effectively with all library users and members of the community, including the ability to interact with both children and their parents.  The successful incumbents will provide a high level of customer focus and will actively encourage enthusiasm for reading in children.  They should actively encourage a love for reading through reader advisory and prioritise customer satisfaction.  Adaptability, flexibility, and a positive team-oriented approach are essential qualities we are looking for in the successful candidate.   

 Responsibilities:  

• Providing courteous and effective communication with all customers to provide an efficient and timely service based on good knowledge of library products and services  
• Maintaining a high level of customer focus by responding to customer needs, assisting with promotional activities, functions and displays, providing basic reference information and participating in the provision of community engagement services to grow library membership and usage  
• Performing a range of library operations that support customers in a self serve environment, including circulation and collection maintenance duties as directed.  
• Actively contributing to a positive team environment by supporting the branch in achieving day to day operations, active participation in planning and staff meetings, attendance at training and through advocacy for branch and regional development  
• Contributing to the role of the library as a place for reading, learning, and meeting  
• Supporting the library’s role as a place for reading, learning, and community connection, including the facilitation of Storytime sessions and other literacy-based programs  
• Comfort with sewing machines and craft activities is a bonus, particularly given our vibrant Makerspace environment  

POSITION 1– ROSTER DETAILS (67.5 hrs per 4 week roster)

This role includes delivery of regular Storytimes.  

Week 1 
Monday: 5.15pm- 9.15pm (Mill Park) 
Tuesday: 5.15pm- 9.15pm (Mill Park) 
Saturday: 9.45am – 1pm (Diamond Valley) 
Sunday: 1.30pm – 4.30pm (Diamond Valley) 

Week 2 
Monday: 5.15pm- 9.15pm (Mill Park) 
Tuesday: 5.15pm- 9.15pm (Mill Park) 
Saturday: 11am – 2pm (Lalor) 
Sunday: 1pm – 5pm (Mill Park) 

Week 3 
Monday: 5.15pm- 9.15pm (Mill Park) 
Tuesday: 5.15pm- 9.15pm (Mill Park) 
Friday: 12.45pm – 5.15pm (Whittlesea)  
Saturday: 9.45am – 1pm (Diamond Valley) 
Sunday: 1.30pm – 4.30pm (Diamond Valley) 

Week 4 
Monday: 5.15pm- 9.15pm (Mill Park) 
Tuesday: 5.15pm- 9.15pm (Mill Park) 
Friday: 8.45am – 1.15pm (Whittlesea)  
Saturday: 11am – 2pm (Lalor) 
Sunday: 1pm – 5pm (Mill Park) 

POSITION 2 – ROSTER DETAILS (82.75 hrs per 4 week roster)  

This role includes delivery of regular Storytimes. 

Week 1 
Monday: 9.15am-5.45pm (Mernda) 
Tuesday: 10.15am – 5.45pm (Mernda)  
Thursday: 9.15am – 1.45pm (Mernda) 
Friday: 9.15am – 1.15pm (Mernda) 
Saturday: 10am - 4pm (Mernda) 

Week 2  
Monday: 1.45pm - 5.45pm (Mernda) 
Tuesday: 8.45am - 1.15pm (Whittlesea) 
Thursday: 2pm – 8.45pm (Mernda)   
Friday: 1.45pm – 5.45pm(Mernda) 

Week 3: 
Monday: 1.30pm-5.45pm (Mernda) 
Tuesday: 1.45pm – 5.45pm (Mernda)  
Thursday: 9.15am – 1.15pm (Mernda) 
Friday: 9.15am – 1.15pm (Mernda) 
Saturday: 10am -4pm (Mernda) 

Week 4: 
Tuesday: 1.45pm – 5.45pm (Mernda) 
Thursday: 2pm – 8.45pm (Mernda)
Friday: 1.45pm – 5.45pm (Mernda)  

How to Apply  

Before applying for this position, applicants should read the Position Description.

 To submit an application for this role, please prepare a statement addressing the key selection criteria, along with your current Resume and apply via Seek.  In your application, please specify which positions you would like to be considered for (i.e. Position 1, 2) 

 This position will close on Sunday 21st September at 11.59pm.     

For more information on the responsibilities of this role, and for the selection criteria, please refer to the Position Description or contact Tracey Jermieson tjermieson@yprl.vic.gov.au or (03) 7038 2611 

Please note that if you do not satisfactorily meet the key selection criteria you may be excluded from interview.  Interviews will take place as suitable candidates are identified. 

Senior Customer Service and Events Officer

Permanent Part-time  
Specific Engagement - 116 hours per four week period 
Commencing November 2025  
Band 4 ($40.0008 - $43.1171) + Super  
Rosanna Library 

About the role 

Yarra Plenty Regional Library is seeking a permanent part time Senior Customer Service and Events Officer to ensure excellence in customer service to library users through the provision of high quality and efficient library and information services which is responsive to the changing needs of customers.  

 This position is located at Rosanna Library. 

 The successful applicant will have a strong desire to contribute to a positive team culture and demonstrate adaptability and flexibility in their work, as well as an ability to:   

• Respond to a wide range of customer information and reference needs and requests by utilising branch collections, products and services. 
• Provide Readers Advisory services that demonstrate a good understanding of the process, combined with high level reading knowledge. 
• Perform a range of library operations that support customers in a self-serve environment based on high level knowledge of library products and services, including circulation and collection maintenance duties. 
• Maintain a high level of customer focus by responding to customer needs, assisting with promotional activities, functions and displays, (including the coordination of book groups) and participating in the provision of Public Participation services to grow library membership and usage. 
• Understand the YPRL Brand and Style Guide and ensuring that branch marketing and outreach collateral adhere to the guidelines. 
• Support events, including set up and delivery of events and logistical support for larger events, for both in-branch events and outreach. Have an understanding of YPRL’s programming framework and goals. 
• Effectively and efficiently operate and maintain community room schedule and requirements. 
• Actively participating in planning and staff meetings. 
• Attend relevant forums and training. 
• Contribute to the role of the library as a place for reading, learning and community. 
• Market library services that YPRL provides to the local community. 

  An integral part of this position is the delivery of weekly storytimes. 

The Senior Customer Service and Events Officer may assist branches in delivering programs at YPRL’s other library service points, including the Mobile Library and Hubs, as well as outreach in community locations if required. This position will report to the Branch Manager. 

 About you 

 You bring a qualification in Library and Information Studies, Marketing and Communications, Event Planning, or possess equivalent skills and experience that align with the requirements of this role. 

With a strong customer-first mindset, you’re confident in delivering prompt, courteous service to a diverse community, and you have a solid understanding of library services, collections, and products. You're passionate about promoting a love of reading, with experience in Readers’ Advisory services and a broad knowledge of literature to match. 

You’re proficient with Windows, Microsoft Office, internet research, email, and social media platforms. Content creation comes naturally to you, and experience with tools like Canva is a definite plus. 

You're comfortable assisting a culturally diverse public with reference and information services, and your strong written and verbal communication skills help you connect clearly and professionally. 

Detail-oriented and creative, you have a basic understanding of design principles and bring enthusiasm to both independent and team-based tasks. Previous experience in a library environment will be highly regarded. 

 Commencing Roster:  

Weeks 1 & 3 
Monday: 8.45am – 5.15pm  
Tuesday: 12.30pm – 8.45pm 
Wednesday: 8.45am – 5.15pm 
Thursday: 8.45am – 5.15pm  

Weeks 2 & 4 
Monday: 8.45am – 1pm 
Tuesday: 12.30pm – 8.45pm
Wednesday: 8.45am – 5.15pm 
Thursday:  8.45am – 5.15pm 

 How to Apply  

Before applying for this position, applicants should read the Position Description.

To submit an application for this role, please prepare a statement addressing a response to the below criteria, along with your current Resume and apply via Seek.   

This position will close on Sunday 21st September at 11.59pm.    

Please note that if you do not satisfactorily meet the key selection criteria you may be excluded from interview.      

 Interviews will take place as suitable candidates are identified.    

 For more information on the responsibilities of this opportunity please contact Lauren Morehouse, Branch Manager at Rosanna Library lmorehouse@yprl.vic.gov.au  or 03 7038 2608.    

Coordinator, Creative Studios & Engagement

Fixed Term - Full Time  
Specific Engagement 140 hours per 4 week period
Commencing November 2025 until 6 September 2027
Band 5 ($80,974 - $94,167) + Super 
Rosanna Library 

About the Role 

Yarra Plenty Regional Library is excited to offer a newly created, fixed term full-time opportunity for a passionate and innovative individual to step into the role of Coordinator, Creative Studios & Engagement at Rosanna Library. 

This position will develop, promote and deliver innovative library programs and services, with a particular focus on coordinating and managing the technical operations of the Recording and Podcasting studios (MakerSpace) to enhance the community engagement and creativity.

As part of establishing this exciting new MakerSpace, the Coordinator, Creative Studios & Engagement will take the lead in developing clear procedures, training, and engaging programs that bring the space to life.

As the Coordinator, you will: 

Commitment to Program Development and Delivery:

• Build and maintain effective partnerships with community groups, educational institutions, key stakeholders and the wider community.
• Plan, coordinate, deliver and evaluate engaging library programs and events in collaboration with branch staff.
• Delivering programs in branch and at other library service points including outreach as required.
• Support marketing and promotion of library events and programs.

 Commitment to and provision of excellent library services through:

• Performing a range of library operations that support customers in a self-serve environment based on high level knowledge of library products and services, including circulation and collection maintenance duties
• Responding to a wide range of customer information and reference needs and requests by utilising the library collections, products and services.
• Planning and delivering a diverse range of training to the public and staff.

Contribute to the planning and achievement of branch and regional objectives through:

• Demonstrating leadership in the branch and within the Coordinators regional teams.
• contribute in branch planning and staff meetings.
• Attending relevant forums, meetings and training.
• Increasing community participation at their branch and across the library service.
• Contributing to the role of the library as a place for reading, learning and community.
• Taking responsibility for own professional development and demonstrating a commitment to ongoing learning across all areas of responsibility.
• Completing all requires compulsory compliance training and refresher training sessions.

MakerSpace Facilitation:

•  Manage the technical operations of the MakerSpace, including maintenance, system functionality, and  coordination with contractors, to ensure reliable and safe use of all A/V and creative technology resources.
• Develop and implement documentation, inductions and operating procedures to ensure safe, consistent, and effective equipment use by staff, partners and customers.
• Establish and maintain systems for managing equipment hire and facility bookings, ensuring efficient, transparent, and customer-friendly processes. Oversee bookings and provide technical support for events and recordings involving the public, Council and community stakeholders.

Responsibilities and duties included in this Position Description are subject to the Multi skilling provisions of the Yarra Plenty Regional Library Enterprise Agreement.

 About you 

You bring a combination of formal qualifications—such as a degree or graduate diploma in a relevant field—or equivalent hands-on experience in audio engineering and recording studio operations.

You're a strong communicator with a proven ability to build meaningful relationships across all age groups and cultural backgrounds.

You're proactive and creative, with experience in designing and delivering engaging programs, events, or projects—ideally in a library or community setting. You have a solid understanding of current trends in library programming, particularly around STEAM and literacy.

Technically savvy, you’re confident using both PC and Mac platforms, with high-level proficiency in audio-visual software and a passion for keeping up with emerging technologies. You’re experienced in training others—whether staff or members of the public—and can contribute to the development of procedures and operational documentation.

Your customer service is second to none, and you bring a friendly, solutions-focused approach to every interaction. You're also comfortable using a range of digital tools, including Microsoft Office, internet-based platforms, social media, and library-specific systems and equipment.

Roster Details

Weeks 1 & 3
Tuesday: 8.45am – 5.15pm
Wednesday: 8.45am – 5.15pm
Thursday: 8.45am – 5.15pm
Friday: 8.45am – 5.15pm
Saturday: 9.45am – 1.30pm

Week 2
Monday: 8.45am – 1pm
Tuesday: 8.45am – 5.15pm
Wednesday: 8.45am – 5.15pm
Thursday: 12.15pm – 8.45pm
Friday: 8.45am – 5.15pm

Week 4
Monday: 8.45am – 1pm
Tuesday: 8.45am – 5.15pm
Wednesday: 8.45am – 5.15pm
Thursday: 8.45am – 5.15pm
Friday: 8.45am – 5.15pm

How to apply   

  
Before applying for this position, applicants should read the Position Description.

 To submit an application for this role, please prepare a statement addressing a response to the below criteria, along with your current Resume and apply via Seek.

 This position will close on Sunday 21st September at 11.59pm.  

Please note that if you do not satisfactorily meet the key selection criteria you may be excluded from interview.    

Interviews will take place as suitable candidates are identified.  

For more information on the responsibilities of this opportunity please contact Lauren Morehouse, Branch Manager at Rosanna Library lmorehouse@yprl.vic.gov.au  or 03 7038 2608.  

Library Programs Coordinator

Date Added:13-Apr-2023

Closing Date:14-Sep-2025 12:00 AM

Position Description: Download Position Description

Library Programs Coordinator - Part Time 

Are you passionate about connecting people and creating meaningful experiences?

Do you want to grow your career in local government while building skills in events, communications, and community engagement?

We’re seeking motivated individuals who take initiative and thrive in dynamic, people-focused environments.

As our Library Programs Coordinator, you’ll design and deliver a vibrant calendar of programs and events that inspire, engage, and connect our community.

From planning and promotion to delivery and evaluation, you’ll gain hands-on experience in events, communications, and stakeholder engagement – all within a supportive team that values learning, collaboration, and innovation.

Why join us?

• Be part of an inclusive and welcoming workplace that values fresh ideas.
• Learn how local government works while developing transferable skills.
• Benefit from strong leadership that supports your growth and creativity.
• Play a meaningful role in shaping programs that bring people together.
• Enjoy variety – every day brings new opportunities and experiences.

This isn’t just a job – it’s a chance to learn, grow, and make a real difference in your community.

This is a part time position with a starting salary of $62,310.98 per annum. The role includes generous leave entitlements, offering 6 weeks of annual leave and 3 weeks of personal leave (pro-rata).

Employees also benefit from Council’s Wellbeing Strategy, may access to salary sacrifice options, a provided uniform, and ongoing training and development opportunities.

Please read here and apply | APPLY online for this Job