Senior Customer Service Officer

• Permanent, full-time and part-time opportunity
• Supportive team culture

We are seeking a highly motivated and customer-oriented individuals to join our Library Services team as Senior Customer Service Officers. The successful candidate will have exemplary customer service skills and enjoy interacting with community members of different ages, abilities and cultures.

Working with us:

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.

What this role looks like: 

• Supervise day to day operations of the library service desk/branch.
• Provide exceptional customer service to library customers, ensuring their needs are met with a friendly and helpful approach.
• Resolve high level or escalated customer requests, enquiries and complaints.
• Actively participate in the planning and delivery of Library programs and activities targeting customers from diverse cultures, abilities and age groups, including presenting regular children's programs.

Based at Castle Hill Library, the successful candidate will be required to work at any branch of The Hills Shire Library Service as rostered including evenings and weekends.

What are we seeking in our new team member:

• Minimum 3 years in a similar role with experience in a fast-paced customer service environment.
• Tertiary qualifications in Library & Information Services or related field or currently undertaking.
• Driver License (Class C - NSW) and a valid Working with Children Check.
• Benefits of working with us:

We have two Senior Customer Service Officer positions:

1. S0690 Library Senior Customer Service Officer (Permanent, full-time)
2. 50397 Library Senior Customer Service Officer (Permanent, part-time, 20 hrs per week, working Sunday Monday and Tuesday)

Competitive rates of pay starting at $44.74 per hour, (excluding superannuation). In addition to competitive rates of pay paid weekly, we offer additional benefits to staff including paid training to keep your skills up to date, opportunity to earn individual and organisational bonus payments, discounted membership to our state-of-the-art Waves Fitness & Aquatic Centre, access to a Fitness Passport and an active Social Club.

Next steps:

Please review the Position Description available on Council's Careers Page and include a cover letter that

A brief response (max. 100 words) to: "What is your greatest strength when delivering customer service"

View Job Descriptions and apply HERE

Library Technician Collection Maintenance/Administration Brunswick

Job No: MER396 | Location: Coburg

• Permanent Full-time position with access to fortnightly RDO
• $77K - $82K per annum + Super 
• Hours based at Brunswick and Campbell Turnbull Libraries
• Ability to transfer or take LSL (Long Service Leave) within Local Government

About Merri-bek City Council

Merri-bek City Council is a progressive council of 175,000 residents: one community, proudly diverse. Our council area sits within the banks of the Merri Creek and the Moonee Ponds Creek, and includes Brunswick, Coburg, Fawkner, Glenroy, Gowanbrae, Hadfield, Oak Park and Pascoe Vale. Our city is vibrant and energetic, known for its active community, cultural diversity, creative industries and the arts. Our long-term vision has ambitious goals for environmental sustainability, social justice, community wellbeing, and creating great places. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food and cafés right at the doorstep.

Merri-bek Council strives to be a contemporary, innovative and collaborative organisation with a deep commitment to engaging and supporting the Merri-bek community.  Our organisational vision is to be one team, brave and diverse, making a difference.

We pride ourselves on being an inclusive and welcoming workplace. We offer flexible and hybrid work options and genuinely care about providing our staff work/life balance. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food, cafés, parks and a cinema right at the doorstep.  Merri-bek is a great place to live, work and play.

About the role

An exciting opportunity has become available to join Merri-bek Libraries. This is a permanent full-time role working across our libraries based in Brunswick and Brunswick West.

The Library Technician (Collection Maintenance/Administration) role is responsible for providing high-quality customer service and targeted library and information services to our diverse community. This role includes digital literacy assistance and other library initiatives to bridge the digital divide, assistance with library events and activities, providing collection maintenance and assisting with acquisition of library materials, monitoring and facilitating meeting room bookings and shift supervision of library officers when the most senior staff member available.

 Skills and experience require to perform the role

• Good teamwork skills
• Good communication, digital literacy and time management skills
• Good supervisory skills
• Excellence in service provision to all sections of the community
• Ability to deal with difficult situations
• Demonstrated experience in basic administration
• Demonstrated understanding of Child safety and wellbeing requirements and how this applies in the public library setting.
• Diploma of Library and Information Services (Library Technician) or equivalent relevant experience
• A current Working with Children Check

What the role can offer

• Fortnightly RDO
• Extensive opportunities for training & career development
• Salary sacrifice options
• A real sense of work-life balance & flexible work options
• Employer-supported study assistance schemes
• Wellness programs

Further support offered for our staff - 

• Up to 20 weeks primary & up to 5 weeks secondary parental leave
• Purchase leave
• Ceremonial leave
• Gender affirmation leave
• Family violence leave

For further information about this position please contact Narelle Stute, Library Coordinator Customer Service and Programs on (03) 9353 4010 or nstute@merri-bek.vic.gov.au  

Applications close: 11:30pm, Wednesday, 3 September 2025. 
*in the case that we receive a high volume of applications, we reserve the right to close this advertisement before the current closing date.

Before submitting an application please view the Position Description.

Please note that when applying for this role, you may be required to attach your valid Driver's Licence and WWCC.  Please have this ready when completing your application.

How to apply

Please fill out an application using our online recruitment system. You will be required to upload your CV, a cover letter outlining your relevant skills and experience. You do not need to respond to the individual Key Selection Criteria. Please also upload any other relevant documents.

*Please note that some documents relating to this position may reference Moreland City Council. We are in the process of updating the councils new name of Merri-bek City Council.

Please note that applications must only be submitted online, applications will not be accepted via email.

Merri-bek City Council is proudly diverse and an equal opportunity employer. We encourage applications from the Aboriginal and Torres Strait Islander community, people with disability, and people from every culture, sexuality and gender identity, age and ethnic background. Merri-bek City Council is a Child Safe organisation.

Merri-bek is focused on diverse representation of the community we serve. With this we value lived experience that could contribute to the shaping of this role and in turn will continue to provide representation and growth of safe and inclusive work culture.

We encourage everyone to apply and discuss opportunities to develop your knowledge and experience.  Council is committed to removing barriers and access to employment where possible at any point in the recruitment, onboarding and during your time at Council. For further information regarding access or modifications you may require for a recruitment process please contact Danni Jovanovic, Recruitment Business Partner on recruitment@merri-bek.vic.gov.au

Our Commitment

In May 2021, Merri-bek Council adopted a revised Statement of Commitment to Wurundjeri Woi-wurrung People and Aboriginal and Torres Strait Islander communities of the municipality. The statement recognises the Wurundjeri Woi-wurrung people as the traditional owners of the lands and waterways of our municipality.

Merri-bek City Council is committed to being a Child Safe Organisation and has zero tolerance for child abuse. We believe children and young people have the right to be and feel safe and that their safety and wellbeing is the responsibility of everyone. You can read more about our Child Safety Commitment Statement on our website.

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Yarraville Branch Team Leader

Footscray, Australia | Reference: 6799241

• Permanent Full-Time (part-time hrs negotiable)
• Band 6 ($97,273 - $105,392) + 12% super + monthly ADO
• Footscray, Melbourne.

About Us

Maribyrnong City Council is undergoing significant change arising from population growth and redevelopment. A transitioning economy is leading to an influx of new residents, businesses, and employment opportunities that is seeing Maribyrnong fast becoming a sought after residential, recreation and social destination in Melbourne's inner-west.

Maribyrnong Libraries are highly valued by our community. The service is undergoing sustained growth with significant increases in visitation and membership over the past two years. Our dedicated team are united by a strong commitment to access, inclusion, and community believe in libraries for a creative and connected community.

The Opportunity

Our Creative Communities team is looking for an inspiring and community-minded Branch Team Leader to join our leadership team. This is your chance to shape the future of library services in Maribyrnong — ensuring our branch continues to deliver exceptional experiences that spark learning, creativity, and connection, all within a safe, welcoming, and inclusive environment.

Why You'll Love This Role

• Lead a passionate and dedicated team, coaching and supporting them to grow and succeed.
• Shape a thriving community hub where people of all ages feel welcome, inspired, and connected.
• Play a key role in the exciting journey of planning the brand-new Yarraville Library, set to open by 2029.
• Help drive our ambitious Library Strategic Plan, champion new ideas, and foster a culture of innovation, collaboration, and continuous learning.
• Work with the community to deliver creative programs and events, while building meaningful partnerships with local organisations and stakeholders.

This isn't just a leadership role, it's a chance to make a real difference in people's lives every day, while developing your own leadership career in a progressive, supportive organisation.

About You

We're looking for someone who brings:

• Tertiary qualifications (or working toward) in librarianship, information management or a related field, with eligibility for ALIA associate membership.
• Proven experience leading, motivating, and coaching a team in a busy customer service environment.
• Strong ability to adapt service-wide strategies to meet the needs of the local community.
• A talent for building partnerships and working collaboratively with Council, co-located services, and the wider community.
• Confidence with collections, digital tools, and online resources to provide outstanding information services and reader support.
• Excellent written and verbal communication skills, with the ability to engage people of all ages, backgrounds, and abilities.
• Current Victorian driver's license.
• Current Working with Children Card
• No relevant criminal record found in a police check.

Why Choose Maribyrnong?

• Work cross functionally in a friendly, supportive and professional multidisciplinary team;
• Enjoy a flexible work environment that supports your lifestyle;
• Work in a meaningful role within a Values driven organisation;
• A vibrant inner-west location with a thriving foodie culture at your doorstep;
• Take an Accrued Day Off every month

So, if you are looking for a role where you can make a genuine difference and you enjoy working in a diverse community focused environment, Apply Now!

How to Apply

To download the PD, and to apply for this job go to: https://maribyrnong.recruitmenthub.com.au/Vacancies & enter ref code: 6799241.

To express your interest in this role, please forward your resume and a cover letter, outlining your relevant experience and addressing the Key Selection Criteria defined in the position description, in support of your application.

Enquiries: For further queries, please contact Joanne Smith, Coordinator Library Services on (03) 9032 4203 for a confidential discussion.

Closing Date: Sunday 7 September 2025 - 10pm

Equal Opportunity Employer

Maribyrnong City Council (Council) is committed to the safety and wellbeing of children and young people and to operating in a manner that complies with its obligations under the Child Wellbeing and Safety Act 2005 and the Victorian Child Safe Standards. Council promotes an organisational culture that embeds within it child safe practices and expects its staff to perform their roles and engage with the community in a manner that is consistent with its child safe practices. To guide expected standards of child safe behaviours of all staff, Council has a Child Safety and Wellbeing Policy.

As part of the appointment process, Council may undertake appropriate child safety pre-screening checks of candidates in accordance with Council Child Safety policies and procedures where appropriate. This may include asking child safety-related questions during interview, conducting relevant checks of the candidate's prior contact with children in employment and/or requiring proof of a valid Working With Children Check prior to commencement.

Council welcomes applications from all interested candidates including from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds and people with disabilities. Council's recruitment process will be reasonably adapted to ensure all candidates have equitable access to Council's recruitment process and job opportunities.

Applications Close: 07 Sep 2025 

Download PD | Apply Now 

Library Services Coordinator

Job No: BVSC786 | Location: Bega

Closing Date: 18 September 2025 AEST

A career with Bega Valley Shire Council offers the opportunity to engage in meaningful and diverse work that supports the vibrant communities of the south-east corner of NSW. Nestled between rolling hills and some of the state’s most stunning beaches, this region is home to a variety of people who enjoy both rural and coastal living.

As an AR Bluett Award winning Council, we are proud of our dedicated and talented team, whose efforts make our success possible.

With a workforce of over 350, we provide essential services to our communities, including libraries, customer service, finance, children’s services, engineering, project management, road maintenance, water management, environment, parks, gardens, and town centres.

We offer a range of employment benefits to support our staff, which may include:

• Rostered days off
• Flexible work arrangements
• Salary packaging

The Opportunity

We have an opportunity for a motivated and community-focused individual to provide overall coordination and leadership of Council’s library functions to deliver outcomes for communities and people in the Bega Valley Shire in accordance with the goals of the Community Strategic Plan and Bega Valley Library Services Strategic Plan.

As a Library Services Coordinator, you will coordinate the delivery of library services across the Shire and lead the activation of library spaces to meet the needs of current and future users. You will oversee library programs and partnerships, and manage library assets, volunteers, and key stakeholder relationships.

To view the Position Description, please click here.

About You

We are seeking an individual who holds a degree level qualification relevant to community services delivery, community development or library and information science, and has five (5) years' experience in library services or similar (indicative).

You will have the following skills and experience;

• Demonstrated high-level understanding of library principles and practices.
• Demonstrated experience in leading and organising public library services and programs.
• Experience in project and grant management.
• Experience in managing/overseeing volunteer programs and development.

Benefits

This is a permanent, full time position working 35 hours per week.

The total remuneration package for this position commences at $117,458.43 gross per annum, comprising of:

• $2,016.80 per week base salary
• $242.02 per week superannuation (calculated at 12%)

Additional benefits for this position include:

• Leaseback vehicle
• Rostered day off scheme (nine day fortnight)
• Annual Award salary increases and performance reviews
• Salary packaging program (SmartSalary)
• Wellbeing Initiatives – Fitness Passport, Employee Assistance Program, Telus Health App, social club, health monitoring and annual flu vaccinations.

For further information on this position, please contact Yvette Parker - Manager | Community and Cultural Services on 02 6499 2313.

Applications close 11.59pm AEST on 18 September 2025.

Applicants must have the right to work in Australia and address the advertised selection criteria demonstrating their suitability for the role.

This position requires applicants to be suitably immunised in line with recommendations from the Australian Immunisation Handbook, mandated Public Health Orders and/or Councils Immunisation Procedure.

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Manager Alice Springs Public Library

Posted: 25/08/2025

Closing Date: 08/09/2025

Salary: $122,965.69 - $131,254.67

Job Type: Permanent - Full Time

Location: Alice Springs

Job Category: Local Government

Our Benefits

In addition to competitive salaries, Council offers the following benefits:

• Six weeks annu­al leave
• 15 days per­son­al leave
• Paid Domes­tic and Fam­i­ly Vio­lence leave
• Cultural/​ceremonial leave
• Train­ing and devel­op­ment opportunities
• Flex­i­ble work­ing arrangements
• Superannuation + Salary Sacrifice
• Relo­ca­tion assis­tance for eli­gi­ble positions
• In-house health and well­be­ing program
• Employ­ee Assis­tance Program
• Free admission to the Alice Springs Aquat­ic Leisure Cen­tre

Who we Are and our Values

Alice Springs Town Council is an organisation shaping the future of this iconic central Australian town. We offer our 200+ team members across our three sites, opportunities for professional growth, competitive benefits, and the chance to contribute to a vibrant and culturally rich community. Our vision of a brighter future, a prosperous and cohesive community.

We aspire to be modern, inclusive and innovative, bridging divides and forging new paths. We want to bring our community together, to celebrate this unique place of gathering where the world meets the oldest living culture on Earth.

Leadership – our culture, values and accountability are present throughout the organisation

Collaboration – we work in partnership and are better together

Trust – nothing is more important than the trust between the community and ourselves

Respect – we respect people and genuinely care

Authenticity – what we do rings true and we do what we say

Inclusion – we value all people to create a more equal world

Commitment – we consistently strive towards our mission

Determination – we endeavour to continuously improve

 Job Description

Lead. Inspire. Transform.

The Manager Library Services leads the Alice Springs Public Library, driving daily operations, strategic growth, and community-focused programs. This role builds strong partnerships, fosters innovation, and champions lifelong learning—creating a safe, inclusive space for patrons, staff, and volunteers.

If you're passionate about leadership, learning, and making a difference, this is your opportunity to shape the future of library services in Alice Springs.

Click here for the Position Description 

 Desired Skills and Experience

What you will bring

• Proven leadership and mentoring experience within multidisciplinary teams
• Ability to foster a culture of accountability, collaboration, and innovation
• Strong interpersonal skills with a track record of building productive stakeholder relationships
• Excellent written and verbal communication, initiative, and organisational skills
• Minimum 3 years’ professional experience in library services, including operational management
• Experience in corporate governance, risk management, budgeting, WHS, and information management
• Strategic thinking and planning capabilities
• Demonstrated commitment to continuous improvement and innovation

Please note: A current National Police Clearance, issued within the last six (6) months, is an essential requirement for this position. Applicants must obtain this at their own expense, as reimbursement will not be provided.

For more information about this role, please contact Nicole Battle  -  Director Community Development, at NBattle@astc.nt.gov.au

Library Services Officer

Community & Place | Clarkson Library | Permanent - Full time

Closing date: 09/09/2025

• 1 x Permanent Full Time Position
• 9 work days per fortnight including one Saturday
• Salary from $78,348 to $82,556 per annum plus superannuation
• Join our passionate Library Services team and have a positive impact on our community

About the Role
You will be responsible for:

• Delivering excellent customer service to the community;
• Presenting a wide variety of library programs;
• Responding to a wide range of customer information needs and requests;
• Adherence to City and service unit systems and processes

About You
We are seeking a customer service professional with knowledge and expertise in libraries or community services. As a collaborative member of the Library Services team, the position contributes to the smooth operation of our existing four libraries, however, this position will have closer alignment to the Two Rocks and Clarkson services.

Our ideal candidate will be an adaptable and experienced customer service professional, passionate about delivering programs that support our goal of providing life-long learning experiences to our customers. Previous experience working in a library is not an essential requirement; however, you should have a good understanding of digital literacy and platforms and the ability to provide technical assistance and education to others. 

As such, you will be able to demonstrate through your resume and covering letter that you meet the following capabilities:

• Relevant experience in a similar customer service role;
• Ability to work autonomously and in a team environment;
• Ability to communicate with and serve all customers with skill and enthusiasm;
• Ability to assist with the creation of programs and be responsible for the delivery of programs in the library; and
• Ability to troubleshoot issues and educate customers on a wide range of technical and digital applications associated with library services,

So… why join the City of Wanneroo?

More Time Off

• 5 weeks annual leave
• 2 paid Wellness Days and 1 paid Volunteer Day per year
• 12 weeks paid parental leave
• Access to additional leave types: Reproductive Health, Cultural/Ceremonial, Family Responsibility and Family & Domestic Violence Leave
• Ability to purchase or cash out leave, depending on your needs

Stability with Mobility

• Long Service Leave is portable across WA local governments
• Permanent roles, strong internal mobility, and sector-wide credibility
• A comprehensive development program with internal capability frameworks and access to funded external courses, workshops, and study leave

Perks & Support

• Up to 15% superannuation with matching
• Free on-site parking
• Access to salary packaging and novated leasing options
• 50% off membership to our award-winning gym and leisure centre, Aquamotion
• An active social club with regular events

Work Local
With 56% of our workforce living locally, working at the City of Wanneroo isn’t just about cutting your commute. This role is a genuine opportunity to contribute to the community you call home. This is work with real purpose, where you will see the impact of your efforts every day – in parks, streets and services around you. It’s a meaningful way to give back and shape the future of your City.

The City of Wanneroo is a diverse, community-focused organisation where your work makes a real impact, not just for our residents, but for the people you work alongside. We’re proud of our inclusive culture and the many perspectives that shape it.

We strongly encourage Aboriginal and Torres Strait Islander people to apply and bring their voice to local government. If you value purpose, collaboration, and a team that welcomes you for who you are, you’ll feel at home here.

Want to apply?
If this sounds like your next career move, we’d love to hear from you.
Apply with your resume and a cover letter (max 2 pages) telling us why you're a great fit.

Reference Number: 695361
Close date: Tuesday 9th September 2025

APPLY

For further information regarding the position visit the City of Wanneroo website or contact James Koh, Team Leader Library Services on (08) 9407 1613.

Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant.

Please note:

• A National Police Clearance (within 3 months) is required prior to commencement.
• All employees must declare secondary employment to manage any potential conflicts of interest and fatigue risks.
• Medical assessment may be required depending on the role.

Attachments:- PD-Library-Services-Officer.pdf

APPLY

Library Programs Officer

Permanent part-time (45 hours per fortnight)

Salary: $75,309 - $90,754 per annum (pro rata) plus 12% superannuation.

Benefits:

• Free parking and safe bike storage
• End of trip facilities
• Health and Wellbeing program
• Discounted membership at Fremantle Leisure Centre
• Superannuation co-contribution options
• 17.5% leave loading

The City of Fremantle provides an eclectic mix of services, facilities and events to local residents, businesses and visitors. We are committed to employing caring, competent, adaptable and responsive, professional individuals who are excited about making Fremantle a welcoming city for all. We aim to do this through our culture, whereby we take ownership, bring creativity and innovative thinking, collaborate to create better outcomes, and celebrate our collective success.

We have adopted Activity Based Working (ABW), where staff are empowered to choose the best workspace to produce their best outcomes each day. Our offices at Walyalup Civic Centre support this way of working by providing a variety of spaces, settings and technology to help staff thrive.

The City of Fremantle is seeking an enthusiastic Library Programs Officer to join our team. This is an exciting opportunity to contribute to a busy and collaborative team.

The position reports to the Library Manager and will require you to engage with and support the Library Team. We are seeking individuals who can interact well with a wide variety of people, with strong communication skills and an adaptable approach to work. You will be expected to work within existing practices and make suggestions on how we can improve our service delivery.

Key responsibilities include:

• Improve outcomes for community members through lifelong learning programs in the City of Fremantle.

• Build connections with internal and external stakeholders, including not-for-profit organisations and government agencies.

• Develop and deliver innovative programs and events that encourage community learning, encourage community connections, and enrich and inspire the Fremantle community.

The successful applicants will understand the place of the public library within a community and be able to display high levels of empathy and discretion. Demonstrated experience delivering public programs for diverse audiences in a public library or cultural institution will be highly desirable.

The successful applicants will be asked to provide Police Clearance. *Days and hours worked are subject to change after consultation with staff.

The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The city encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.

If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below. If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on 136464.

Application Instructions:

Click Apply to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions.

Applicants should provide a current curriculum vitae. You do not need to address the selection criteria. Your CV should demonstrate how your skills and experience make you a suitable candidate for the advertised position. The estimated closure date is 5pm on Sunday the 21st of September 2025 but we reserve the right to close the ad prior to this date.

To discuss this opportunity in more detail please contact Leanne Thorpe on 08 9432 9768

Applicants must have the right to work in Australia.

APPLY

Library Officer - 2 Casual positions

Job type: Casual/Vacation

Career level: Not Applicable

Application close date: 08 Sep 2025 5-00 pm

Attachments

Employment Vacancy - Casual Library Officer

Position Description - Library Officer

Job Contact

Rebecca Van Diemen

Team Leader Library Services

(08) 8393 6487

Apply Now!

Library Officer

• Casual
• Supportive Work/Life Balance
• $52.29 per hour (LGIA Stream A Level 2) + Superannuation
• Location – Various

Your new role

Council is seeking an energetic and customer-focused individual for the role of Library Officer who understands the dynamics of a modern library.

As a Library Officer, you will bring enthusiasm and excellent interpersonal skills to the role, delivering high-quality customer service to a diverse range of community members.

You may work across various library areas, including circulation, technology assistance, processing, Home Delivery, and shelving.

The role requires flexibility, as there are no set hours. You will work on an 'as needs' basis to meet the position's requirements, including on-call availability, weekend shifts, and working at different sites according to the library roster.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Ability to work adhoc shifts including weekend shifts as per the library roster across the any of our four libraries in the Rockhampton Region.
• Highly effective communication skills to relate to children, teenagers, adults and seniors.
• Passion for providing excellent customer service to the community.
• An interest in public libraries, digital technologies, and a commitment to promoting reading literacy and lifelong learning.
• Ability to undertake physical work that involves regular and repetitive movements such as bending, squatting and pushing trolleys, with ability to carry and lift up to 15kg

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• A generous superannuation scheme – Up to 18% superannuation (conditions apply)
• Ongoing training and development opportunities
• Employee Assistance Program

What you need to do next

To apply for this opportunity, please submit two documents:

1. A 2-3 page Cover Letter addressing the Application Criteria below;
2. Your Current resume.

Application Criteria

• Customer service work experience relevant to the position (Experience in public Library environment and qualifications relevant to the position are desirable).
• Passion for libraries with a commitment to promoting a positive image of Library Services and encourage increased Library usage.
• Customer focus attributes including the ability to respond promptly and courteously to a diverse range of customers and service needs with knowledge of library services, products, collections and self-service.
• Strong team player that promotes positive work environment and the ability to display initiative. 

Please use Council’s cover letter template and ensure you clearly label each Application Criteria in your cover letter.

Click the ‘Apply’ link to complete your online application.

Applications Close: Monday 8 September 2025 at Midnight (AEST) | APPLY

All employees are encouraged to apply 

Download: Position Description - Library Officer - 3530 - February 2025.pdf

Library Assistant - Technology

 Closing date: 4/09/2025 11:59 PM AUS Eastern Standard Time

 Location: Lane Cove Library, Library Walk, Lane Cove

 Department: Library

 Employment type: Full-Time

 Work Arrangement: On-site

• Full Time, 35 hour week
• Dynamic role
• Great Team

About the company

Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exciting opportunity for a motivated and experienced Library Assistant - Technology to join our team.

Located on the lower North Shore, our leafy suburbs have a vibrant and diverse village atmosphere. We aim to provide “best value” services and facilities to the community whilst ensuring a sustainable future and are committed to creating a thoughtful, protective and inclusive community that supports children and young people to feel empowered, safe and protected.

If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community, we want to hear from you.

About the role

You will be responsible for contributing to the provision of quality customer service in the Lane Cove Libraries. You will assist with the installation, maintenance and troubleshooting of Library technologies; as well as repairing and maintaining audiovisual items.

About you

The successful candidate will have:

• A Higher School Certificate or equivalent qualifications and experience;
• A current ‘Paid Worker – Working with Children’s Check’ clearance (NSW);
• A commitment to the provision of high-quality customer service;
• An ability to work in a team environment;
• An ability to work under pressure and prioritise tasks;
• Strong and effective verbal communication and interpersonal skills;
• An ability to refer matters to senior staff on duty as appropriate;
• Knowledge of installation and maintenance of Library technologies
• An ability to work evening and weekend shifts as required;
• A Class C Drivers Licence
• Previous public library work experience

What we offer

We hire great people with a wide variety of skills, experience and backgrounds maintaining always that inclusion and diversity lie at the heart of what we do. For those who join us we offer:

• Flexible work practices aimed at achieving work/life balance
• An employee wellness program and discounted gym memberships
• Annual performance bonuses and salary reviews
• Extensive professional development and training opportunities
• The convenience of being close to shops, cafes, an aquatic centre and a gym.

How to apply:

Please click on “Apply now” and complete the information requested. Applications are to include a resume, cover letter and answers to the online questions.

Further information regarding this role can be found in the Position Description or by contacting Jillian Yau on (02) 9911 3634.

Salary range:

Up to 86K per annum, (including 12% super) dependent on the skills, qualifications and relevant experience of the suitable candidate.

Closing date:

Applications close 11:59pm  4 September 2025 | Apply Now

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life.