Library Service & Technology Officer
Shape the future of library services in a tech-forward, community-focused role.
About the role
Wollongong City Libraries (WCL) delivers innovative, inclusive library services that connect our community with knowledge, technology, and lifelong learning, Libraries. At the heart of this work is our Service Quality & Development team—driving innovation and enhancing service excellence across all library locations.
Join our team and lead and support projects that enhance library systems, elevate customer and staff experiences, and deliver continuous improvements across all seven library locations.
As a forward-thinking Library Service & Technology Officer, you’ll bring strong communication skills, technical knowledge of library systems, and commitment to excellent customer service that will help deliver the strategic goals outlined in the Wollongong City Libraries Strategy 2024–2028. Wollongong-City- Libraries-Strategy-2024-2028.pdf
This permanent full-time role is primarily based at Wollongong City Library, and you may be required to travel and work across any of our seven library locations within the Wollongong Local Government Area, along with weekend and evening work based on operational requirements.
Salary from $85,916.92 to $96,259.86 per annum, plus superannuation (Salary package will be assessed based on skills, experience and qualifications). Evening and weekend shifts are part of the role, and applicants should be physically capable of performing the duties outlined in the job description.
Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.
Interested?
Click on ‘Apply’ to complete your online application.
You will be prompted through the application to answer the selection Criteria as outlined overleaf.
Contact Lindsay Carapella, Coordinator Service Quality and Development, on (02) 4227 7366 for questions related to the job.
For questions related to submitting your application online, our recruitment process or you require adjustments in the recruitment process, please contact the Talent Acquisition Team on (02) 4227 7065.
Applications close 11:59pm, Monday 22 September 2025 | APPLY
Internally this position is known as:
Senior Library Services Officer - Service Quality and Development
What you will be doing
As part of our Service Quality & Development team, you’ll play a key role in shaping how technology supports and enhances library services across Wollongong City Libraries. Your work will directly impact both staff and customer experiences, helping us deliver smarter, more responsive services.
- Lead and support technology-driven projects—from optimising our Library Management System (SPYDUS) to improving rostering tools and in-library tech.
- Collaborate across teams to identify service improvement opportunities using data, feedback, and evidence-based practices.
- Support innovation by helping assess, develop, and implement new tools, systems, and policies that respond to evolving community needs.
- Deliver exceptional customer service and contribute to a culture of inclusion, learning, and continuous improvement.
About you
You’re a proactive, community-focused professional who thrives in a dynamic environment. With a passion for delivering high-quality library services, you bring a mix of technical know-how, customer service excellence, and a collaborative spirit. You’re someone who enjoys working in a team environment, brings a positive attitude, and takes pride in delivering great service.
With a relevant qualification and strong communication skills, you’re confident working with library systems and supporting others with technology. You’ve got experience in customer service and areas such as collections, outreach, or digital engagement. You’re committed to inclusion, continuous improvement, and making a real difference in your community.
You’re organised, adaptable, and ready to support staff and volunteers while working across multiple library locations. You’re confident with library systems and emerging tech, and either hold—or are willing to obtain—a Paid NSW Working With Children Check.
More information and PD attached above for download under Document\s