Senior Customer Service and Events Officer
Permanent Part-time
Specific Engagement - 116 hours per four week period
Commencing November 2025
Band 4 ($40.0008 - $43.1171) + Super
Rosanna Library
About the role
Yarra Plenty Regional Library is seeking a permanent part time Senior Customer Service and Events Officer to ensure excellence in customer service to library users through the provision of high quality and efficient library and information services which is responsive to the changing needs of customers.
This position is located at Rosanna Library.
The successful applicant will have a strong desire to contribute to a positive team culture and demonstrate adaptability and flexibility in their work, as well as an ability to:
- Respond to a wide range of customer information and reference needs and requests by utilising branch collections, products and services.
- Provide Readers Advisory services that demonstrate a good understanding of the process, combined with high level reading knowledge.
- Perform a range of library operations that support customers in a self-serve environment based on high level knowledge of library products and services, including circulation and collection maintenance duties.
- Maintain a high level of customer focus by responding to customer needs, assisting with promotional activities, functions and displays, (including the coordination of book groups) and participating in the provision of Public Participation services to grow library membership and usage.
- Understand the YPRL Brand and Style Guide and ensuring that branch marketing and outreach collateral adhere to the guidelines.
- Support events, including set up and delivery of events and logistical support for larger events, for both in-branch events and outreach. Have an understanding of YPRL’s programming framework and goals.
- Effectively and efficiently operate and maintain community room schedule and requirements.
- Actively participating in planning and staff meetings.
- Attend relevant forums and training.
- Contribute to the role of the library as a place for reading, learning and community.
- Market library services that YPRL provides to the local community.
An integral part of this position is the delivery of weekly storytimes.
The Senior Customer Service and Events Officer may assist branches in delivering programs at YPRL’s other library service points, including the Mobile Library and Hubs, as well as outreach in community locations if required. This position will report to the Branch Manager.
About you
You bring a qualification in Library and Information Studies, Marketing and Communications, Event Planning, or possess equivalent skills and experience that align with the requirements of this role.
With a strong customer-first mindset, you’re confident in delivering prompt, courteous service to a diverse community, and you have a solid understanding of library services, collections, and products. You're passionate about promoting a love of reading, with experience in Readers’ Advisory services and a broad knowledge of literature to match.
You’re proficient with Windows, Microsoft Office, internet research, email, and social media platforms. Content creation comes naturally to you, and experience with tools like Canva is a definite plus.
You're comfortable assisting a culturally diverse public with reference and information services, and your strong written and verbal communication skills help you connect clearly and professionally.
Detail-oriented and creative, you have a basic understanding of design principles and bring enthusiasm to both independent and team-based tasks. Previous experience in a library environment will be highly regarded.
Commencing Roster:
Weeks 1 & 3
Monday: 8.45am – 5.15pm
Tuesday: 12.30pm – 8.45pm
Wednesday: 8.45am – 5.15pm
Thursday: 8.45am – 5.15pm
Weeks 2 & 4
Monday: 8.45am – 1pm
Tuesday: 12.30pm – 8.45pm
Wednesday: 8.45am – 5.15pm
Thursday: 8.45am – 5.15pm
How to Apply
Before applying for this position, applicants should read the Position Description.
To submit an application for this role, please prepare a statement addressing a response to the below criteria, along with your current Resume and apply via Seek.
This position will close on Sunday 21st September at 11.59pm.
Please note that if you do not satisfactorily meet the key selection criteria you may be excluded from interview.
Interviews will take place as suitable candidates are identified.
For more information on the responsibilities of this opportunity please contact Lauren Morehouse, Branch Manager at Rosanna Library lmorehouse@yprl.vic.gov.au or 03 7038 2608.