Casual Customer Experience Officer

Hepburn Shire Council

Be the friendly face and voice of Hepburn Shire Council for our community.

Are you a natural people-person who takes pride in helping others and solving problems?

Hepburn Shire Council is looking for Customer Experience Officers to join our Customer Service and Libraries team. This is a varied, community-facing role where you'll be the first point of contact for residents, ratepayers and visitors, helping them navigate Council services with a friendly, can-do attitude, including at our four libraries across the Shire.

Working within a supportive team, you'll help ensure every interaction with Council leaves people feeling heard and well looked after.

Position Details

• Casual | $ 42.28 per hour, Band 4 + superannuation
• Casual hours as rostered
• Locations across Daylesford, Creswick, Clunes and/or Trentham

About the Team

You'll join a friendly and dedicated Customer Service and Libraries team delivering excellent service to residents and visitors across our customer service centres, libraries and hubs. No two days are the same — you could be helping a resident with a rates enquiry, processing a payment or registration, helping with Rhyme Time, processing library books, or helping a visitor discover one of the region's walking trails.

How You'll Make a Difference

You'll support our community by:

• Providing high-quality frontline customer service across in-person, phone and online enquiries
• Responding to a wide range of enquiries and requests, referring more complex matters to the appropriate team
• Processing payments, registrations and permits accurately and efficiently
• Delivering high quality library support and advice
• Working as part of a rostered team across our customer service centres
• Contributing ideas and feedback to continuously improve the customer experience

About You

We're looking for people with relevant customer service experience and library related skills, ideally in government or a similar organisation.

You'll bring:

• Strong communication skills and confidence interacting with a wide range of people
• Demonstrated customer service experience and a genuine commitment to service excellence
• A natural ability to solve problems and manage your time effectively
• A collaborative approach and enjoyment of working as part of a friendly team

Experience in local government or a customer-facing service environment is desirable, however, if you don't meet every requirement, we'd still love to hear from you. We value diverse experiences and recognise that great candidates come from a range of backgrounds.

What Hepburn Can Offer You

• Meaningful work that makes a genuine difference to the community
• A supportive and friendly team
• Casual loading in addition to your hourly rate
• Learn@Hepburn learning and development opportunities
• Free confidential counselling and wellbeing support through our EAP
• An inclusive workplace where everyone is welcomed and supported

How to Apply

Click Apply Now (or via SEEK)and submit your resume and cover letter outlining how you meet the position requirements. Please also include copies of any relevant certificates.

For further information, contact Lisa Shiner, Coordinator Customer Services and Libraries, on 0448 304 705.

Applications close: Friday 25th September 2026

Library Officer

Help connect our community with knowledge, learning and cultural experiences through exceptional library services and programs

Temporary/Max Term Part-time

• Closes: 11:59pm Sunday 4 October 2026
• Category: Arts, Heritage & Libraries
• $85K – $91K Total Remuneration Package (pro-rata)
• $75K – $80K Base Salary (pro-rata)
• Location: Maroochydore Library
• Vacancy No: 7251
• Temporary - Part-Time (until February 2028)
• Applications close: Sunday 4th October 2026 11:59pm AEST

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Arts, Heritage and Libraries Branch enriches the lives of residents and visitors by providing arts and cultural leadership, opportunities, knowledge, experiences and meaningful community connections. Through innovative library services, programs and resources, the branch supports lifelong learning, literacy, inclusion and community wellbeing across the Sunshine Coast.

As a Library Officer, you will play a vital role in delivering outstanding customer service while championing the full range of Sunshine Coast Libraries services, resources and programs. From supporting digital literacy and information services to facilitating engaging community programs and maintaining vibrant library spaces, this role offers the opportunity to make a genuine impact on the lives of library users every day

Key Responsibilities

• Deliver exceptional customer service and information assistance to library users.
• Facilitate library programs, events, literacy activities and learning sessions.
• Support access to digital resources, technology and online information services.
• Maintain library collections, displays and welcoming community spaces.

About you

• You are a customer-focused professional who enjoys helping people and creating positive experiences for a diverse range of community members. You thrive on delivering high-quality service and communicating with confidence.
• You have experience working in a library, information service or customer service environment and can provide information and support through multiple channels, including face-to-face, phone and digital interactions.
• You are tech-savvy and confident learning, using and demonstrating digital tools, systems and emerging technologies. You enjoy helping others build their digital literacy skills.
• You are an enthusiastic team player who can engage groups of varying sizes, deliver engaging programs and contribute to creating welcoming spaces that encourage learning, connection and discovery. A Certificate III in Library and Information Services (or equivalent experience) and a current Blue Card, or the ability to obtain one, will support your success in the role.

Pre-Employment Medical Required

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

APPLY NOW or with SEEK

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Simone Martin during business hours on (07) 5475 8910.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team joinusnow@sunshinecoast.qld.gov.au.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.

Library Assistant Programs & Engagement

5352 | Library & Cultural Services | Toowoomba CBD

Closing date: 28/09/2026

BRING YOUR PASSION FOR LIBRARIES AND OUR LOCAL COMMUNITY TO A GREAT TEAM

• The hourly rate for this position is $39.26 - $42.48 gross per hour, plus casual loading and up to 12.65% superannuation.
• This is a Casual position based in the Toowoomba CBD.
• CBD Parking provided.

About the position

As a Library Assistant – Programs & Engagement, you will assist in the provision of programs, services and community engagement in the Toowoomba Region. You will promote literacy and library usage, social inclusion, and the Toowoomba Region library service within the community.

In this position, you will work under regular direction.

What we offer

• Professional development and learning opportunities.
• Active social club – TRC Employee’s Association.
• Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with a single membership.
• Free Flu Vaccinations and Skin Checks.
• Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems.

How to be successful in this position - Success Criteria

To be considered for this position, applicants are encouraged to ensure their qualifications and skills align with the 'Success Criteria' outlined in the Position Description when submitting their application.

How to apply

To apply, please submit two documents:

1. Your current resume; and
2. A 2 page document that addresses each of the Success Criteria listed in the Position Description. For each criterion:
   • Use headings to identify which criterion you are addressing.
   • Provide specific examples that demonstrate your skills, experience, and achievements related to that criterion. (Tip: tell us what you did, how you did it, and what the outcome was).

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council.  Applicants are encouraged to apply online.

For further information

Please contact Ness Armstrong - Coordinator Community Engagement  - on (07) 4688 6407 or 0401 182 798 within business hours.

Closing date

The closing date for applications is at 11:59pm on Monday, 28 September 2026 | APPLY HERE or with SEEK

About Council

The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the council area and acting as a service centre for South West Qld and North West NSW. The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport and massive infrastructure investments. Growth hasn’t come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia.

Toowoomba Regional Council services a regional population of 178,500 and employs a team of approximately 1,600 staff, dedicated and passionate about delivering excellent customer service to the community, residents and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.

Council does not accept unsolicited agency approaches or applications for this or any other vacancy. No response will be provided.

Attachments:
- Position Description - Library Assistant – Programs & Engagement.pdf
- TRC Values and Behaviours.pdf

Officer – Reading, Learning & Community

POSITION 297 

• Commencing ASAP – 6 October 2027 
• Specific Engagement  
• Band 3 ($36.4770 – 39.7780 per hour) + Super  
• Temporary Part Time  
• 50.75 hours per 4 week roster  
• Across Eltham, Watsonia and Diamond Valley Libraries   

This position includes weekend shifts.

As we continue to grow and enhance the services we provide to our community, we are seeking an enthusiastic and capable temporary part-time Library Officer to join our team. This is an exciting opportunity to contribute to an organisation that is expanding and committed to delivering exceptional library services and positive community outcomes.

About the Role  

The Officer - Reading, Learning & Community role is focused on delivering excellent library services and programs, supported by courteous, effective communication with all customers. You will provide timely assistance using a strong knowledge of library products and services. 

You will maintain a high level of customer focus by responding to community needs, supporting promotions, displays, and events, and providing basic reference assistance to encourage library membership and use. 

The position involves a range of library operations in a self-service environment, including circulation and collection maintenance duties. 

You will contribute positively to the team by supporting daily branch operations, participating in planning, meetings, and training, and advocating for branch and regional development. Above all, you will help strengthen the library as a welcoming place for reading, learning, and community connection. 

This position requires a willingness to be trained in delivering Storytime. 

About You 

• A customer-focused professional who delivers prompt, courteous service and has a strong understanding of library services, collections, and resources to support a diverse community. 
• Passionate about reading and confident in providing Readers’ Advisory, using strong knowledge and advisory skills to connect people with books and information they’ll enjoy. 
• Have strong attention to detail in shelving and collection maintenance and are comfortable using technology, including Microsoft Office, internet tools, email, and social media. 
• Ability to provide inclusive, basic reference assistance and communicate effectively with both customers and colleagues to create a welcoming library environment. 

Roster Details: 

Please refer here for further details relating to the roster for this position.   

Please note that these hours form part of a set roster and shifts are not able to be changed.    

How to Apply   
Before applying for this position, applicants should read the Position Description.  

To submit an application for this role, please prepare a statement addressing a response to the selection criteria, along with your current Resume and apply via Seek.   

This position will close on Thursday 1 October 2026.    

Interviews will be given to all eligible employees who fully meet and address the key selection criteria. Please note that if you do not satisfactorily meet the key selection criteria you may be excluded from interview.      

Further Information  

For more information on the responsibilities of this role, and for the selection criteria, please refer to the Position Description or Kia Dietrich on (03) 9435-2397 or kdietrich@yprl.vic.gov.au  

*Appointment to this role is subject to a satisfactory National Police Record Check, and Employee Working with Children Check. 

Casual Library Officer Horsham

Closing Date: 04/10/2026

Job Type: Casual

Location: Horsham

Job Category: Customer Service

Horsham Rural City Council is the heart of the Wimmera region, located approximately 300 kilometres north-west of Melbourne. Offering the perfect blend of career opportunity and lifestyle. Horsham combines affordable living, quality health and education services, and a welcoming community atmosphere.

Residents enjoy the benefits of a relaxed lifestyle, with short commute times, excellent sporting and recreation facilities, vibrant local events, cafes and restaurants, and a strong sense of community. Whether you're raising a family, pursuing outdoor adventures, or seeking greater work-life balance, Horsham offers an enviable lifestyle with all the conveniences of a regional city.

Surrounded by natural attractions including the Wimmera River, Mount Arapiles and the Grampians (Gariwerd) National Park, the region provides outstanding opportunities for bushwalking, cycling, fishing, water sports and camping. With its friendly community, affordable housing and easy access to nature, Horsham is a great place to live, work and thrive.

Horsham Rural City Council is proud to be an inclusive, child-safe and equal opportunity employer. We offer a range of flexible work arrangements and people of all abilities and backgrounds are encouraged to apply.

Every application is reviewed by a real person, not an automated system

Job Description

About The Role

The Horsham Branch Library is a key frontline service in the community for local residents, visitors, tourists and workers. The Casual Library Officer is appointed to undertake a range of duties of a relief basis based in the Horsham Branch Library but may be required to work at other Wimmera Libraries branches. Duties will include undertaking administrative and customer service tasks efficiently and effectively to provide high-quality library services and programs to library patrons and members of the public.

To view the full position description, please click here

For a confidential conversation, please contact Coordinator Wimmera Libraries, Sarah Wiesner on (03) 5382 1777

Desired Skills and Experience

About You

The successful applicant/s will have customer service experience in a public library and/or experience in a service industry would be advantageous. Knowledge and/or skills gained through on-the-job training commensurate with requirements of customer service industry work.

APPLY with Council | APPLY with SEEK

Branch Manager – Lilydale Library

Located at: Lilydale Library

Classification: Band 6 Level A–C (dependent on skills and experience), $103,661 – $113,213pa plus 12% Superannuation

• Permanent position 
• Full-time position
• 19 day month including ADO

Lead. Connect. Inspire.

Your Library is seeking an experienced and community-focused leader to join our Leadership Team as Branch Manager at Lilydale Library.

This is an exciting opportunity to lead one of our key library branches, working closely with the diverse Lilydale community and developing strong partnerships that create meaningful learning and engagement opportunities. A key feature of this role is building and maintaining a close collaborative relationship with Box Hill Institute’s Lilydale Campus, supporting lifelong learning, digital literacy, and community connection initiatives.

About the Role

As Branch Manager, you will provide strategic and operational leadership for Lilydale Library, ensuring the delivery of exceptional customer experiences, innovative services, and meaningful community outcomes. You will lead and develop a high-performing team while fostering an inclusive, welcoming and inspiring environment for customers of all ages and backgrounds. 

Reporting to the Regional Manager, you will:

• Lead the daily operations of Lilydale Library.
• Inspire, coach and develop a dedicated team of library professionals.
• Drive a culture of outstanding customer service and continuous improvement.
• Build strong relationships with local community groups, businesses, education providers and other stakeholders.
• Work closely with the Lilydale community to identify emerging needs and opportunities.

• Strengthen partnerships with Box Hill Institute Lilydale Campus to support learning, literacy, digital inclusion and community engagement initiatives.

  Oversee Flexi service and Flexi team

• Develop and deliver innovative programs, events and services that connect people with ideas, information and each other.
• Contribute to organisational planning and strategic initiatives across Your Library.
• Ensure compliance with Child Safe Standards, Occupational Health and Safety, Equal Employment Opportunity and other organisational requirements.

About You

You are a collaborative and innovative leader who is passionate about community engagement and customer experience. You have a demonstrated ability to build strong teams, manage operations effectively and create partnerships that deliver meaningful outcomes.

You will bring:

• Significant experience leading and developing teams in a dynamic service environment.
• Strong leadership, coaching and performance management skills.
• Experience delivering customer-focused services and community programs.
• Excellent stakeholder engagement and relationship-building capabilities.
• Strong communication and problem-solving skills.
• A passion for innovation and continuous improvement.
• Digital literacy skills and confidence supporting staff and customers with technology.
• Relevant tertiary qualifications and/or substantial management experience.
• A current Driver’s Licence and Working with Children Check, or willingness to obtain one. 

Why Join Us?

• Lead a well-connected community library in the heart of Lilydale.
• Play a key role in shaping local services and community outcomes.
• Work alongside passionate and supportive colleagues.
• Build meaningful partnerships, including a strong collaboration with Box Hill Institute Lilydale Campus.
• Contribute to an organisation committed to innovation, inclusion and lifelong learning.

If you are a people-focused leader who thrives on building community connections and empowering teams to deliver exceptional service, we’d love to hear from you.

How to Apply

Applicants are encouraged to review the Position Description before applying.

Please submit:

1. A current resume.
2. A response to the Key Selection Criteria 

Your Library reserves its right not to interview applicants that have not satisfactorily meet the application criteria.

Applications will only be accepted via jobs@yourlibrary.vic.gov.au. Hard copy applications will not be considered. 

Applications close 11.59pm Sunday 4 October 2026

Further enquiries: 

For a confidential discussion regarding this opportunity, please contact:

• Chantell Harriss, Regional Manager on (03) 9800 6414
• Melissa Colgan Senior Manager People & Culture on (03) 9800 6406

Position Description

Application Process and Submitting Your Application

Applying for a role at Your Library Ltd is simple and straightforward. 

Each role has a position description that outlines the skills you will need to succeed in the role and the experience you will need to bring. You can download the position description from the job listing.  

To apply: 

Please email jobs@yourlibrary.vic.gov.au including your resume and a brief cover letter to why you’d like to join our team. 

Cover Letter:

• should clearly demonstrate clear connections between your qualifications, experience, skills and knowledge against the key selection criteria. Your cover letter should be no longer than two pages and outline your reasons for applying for the position.  

Resume:

• should clearly detail your work history, qualifications and include contact details of at least two professional referees within the last five years.

Your application should reflect an awareness of Your Library’s vision, purpose and values. 

Your Library reserves its right to exclude from interview applicants if they do not satisfactorily meet the Key Selection Criteria. Late applications will not be accepted.

Email Application

After you apply

Once you’ve submitted your application: 

• You’ll receive an email confirming we’ve received it. 
• Our People & Culture team will review all applications carefully against the key selection criteria and role requirements. 
• If you’re shortlisted, we’ll contact you by email or phone to arrange the next steps.  
• We aim to shortlist candidates within two weeks of the closing date, but sometimes this process can take longer. 
• If you’re not successful this time, we’ll let you know promptly. 

All information relating to Your Library’s recruitment and selection processes will be kept strictly confidential and those employees involved in recruitment activities will take all reasonable steps to maintain confidentiality and respect the privacy of applicants. 

The Interview

If you’re invited to an interview: 

• You will receive an email invitation detailing the date, time and location of the interview, plus any additional documentation or information you may need. 
• We prefer to interview candidates in person, however if you are interstate or overseas, we can arrange an initial interview via Microsoft Teams. 
• You can expect an interview panel with two or three people. The interview will last approximately 30 – 45 minutes.  
• Interview questions and the panel members will be consistent for each applicant. 
• Interviews are a chance for us to learn more about your skills and experience—and for you to ask questions about the role and our organisation. 
• The panel will inform you at the interview when they will to be in touch with the outcome of your application. 
• After the interview, we’ll keep you informed about the outcome and next steps. 
• Please let us know if you require any special assistance so we can make appropriate arrangements. 

Interview tips: 

How to use the STAR interview technique

Your Library is committed to providing an inclusive and safe work environment which embraces the diverse backgrounds and experience of all people. Applicants should be aware that we conduct Working with Children, police and reference checks to ensure we maintain a safe and inclusive workplace by recruiting the right people. 

Your Library Careers 

Senior Library Assistant (Temporary Full-time)

• Closing date: 11/10/2026 11:59 PM AUS Eastern Standard Time
• Location: Fairfield LGA
• Department: Libraries & Museum
• Employment type: Temporary Full Time > 6 Months
• Work Arrangement: On-site

THE POSITION:

Provides customer service and business support services, managing requests and enquiries from Library customers and other stakeholders to contribute to the efficient provision of a core business service to Council’s customers. The position also collaborates with business units, providing specialist operational support, developing relationships to enhance service delivery, and managing key information or systems to facilitate the delivery of business objectives and meet user and customer needs.

The position may also contribute to the delivery of key projects incorporating research, planning, delivery, evaluation, and the management and/or co-ordination of Council systems, programs or events, liaising with internal or external stakeholders to achieve successful project, system or program outcomes.

ESSENTIAL:

The position will:

• Need a motivated professional to provide an efficient and effective library and information service to meet the needs of the community across our 5 libraries – Whitlam Library Cabramatta, Fairfield Library, Bonnyrigg Library, Wetherill Park and Smithfield Community Library.
• Have strong communication and interpersonal skills with the ability to establish and maintain effective working and customer relationships.
• Perform customer service duties with a focus on creating a positive customer experience outcome.
• Apply initiative, be a strong team player and problem solve on issues encountered in day-to-day activities and in the response to customers’ requests and issues to determine and implement an appropriate course of action.
• Have administration skills to manage and maintain information and library management systems.
• Be required to work within a library roster, including evening and weekends.
• Have a Certificate III in Library and Information Services as a minimum.

SALARY & EMPLOYMENT CONDITIONS:

• Temporary parental leave relief position for a period of 12months, 70 hours per fortnight
• This position is a Grade 3, salary range is $71,173 p.a. with progression to $78,560 p.a. on demonstrated competencies, with performance progression to $83,373 p.a., plus 12% Super
• A penalty rate in lieu of weekend work
• A uniform is provided

FURTHER CONTACTS: Enquiries regarding the position should be directed to Alix Nham on (02) 9725 0751 or a position description is available by contacting Sharon Allard on (02) 9725 0359

CLOSING DATE: Applications close at 11:59pm, 11 October 2026 | APPLY with COUNCIL | APPLY with SEEK

HOW TO APPLY: Applications must address the knowledge, skills, qualifications and experience required in the Position Description. A position description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage

PO BOX 21 BRADLEY CUTTS

FAIRFIELD NSW 1860 GENERAL MANAGER

Mobile Library Operator

A great lifestyle in a treasured environment, this is life at PSC!

The opportunity

This is an exciting opportunity to join our passionate and dedicated Mobile Library Team.

Port Stephens Libraries are seeking a dedicated and passionate individual with a commitment to providing a quality Mobile Library service including driving and operating the Mobile Library vehicle (noting this role requires a Heavy Combination (HC) licence), and using excellent customer service, communication and technology skills to deliver a high-level service to our community. 

This role isn’t your regular Library Services role. It will see you safely and effectively driving our Mobile Library Truck (semi-articulated vehicle), while also delivering library services and programs at 12 different locations on a fortnightly timetable.

While safe operation of the truck is a must, you will also need customer service experience and computer literacy skills, as you will be assisting members of the community on a regular basis. 

Your new desk (on wheels) it could look like this!

• This is a permanent full-time opportunity, working 35 hours / week on a roster basis + access to a flexible working arrangement
• Working hours: You will work Monday through Thursday, with rosters starting between 8am and 9am and finishing between 5pm and 7pm with a half-day (8:30am – 12:30pm) on alternate Saturdays.
• Base Salary Range: $70,332 - $77,597 pa based on 35 hours / week + 12% superannuation + $2,562 retention allowance 
• You will be working from PSC Library, Raymond Terrace

The key responsibilities within this role are listed within the position description.

We’re all about putting the right people, in the right role! Here’s what we’re looking for:

• Demonstrated safe and effective operation of a prime mover and trailer, with a current Heavy Combination (HC) licence
• Demonstrated experience in a library or other customer experience environment
• A current Working with Children Check (WWCC)
• Proficient IT skills

This is life at PSC!

• Work/Life balance with generous leave entitlements, flexible work options and leave in lieu 
• Long service leave when you’ve been with us for just over 5 years
• Health & Wellbeing leave to recharge when you need it 
• Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.
• PSCare Day available to all employees to take in addition to your regular leave entitlements
• Confidential support (including mental health) through our employee assistance program
• Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance
• Free parking on site and a convenient local shopping centre
• Coffee and food to keep you sustained at our on-site café
• And lots more…

Enough about us, we want to hear about you! So tell us about…

• Why you want this role and how it aligns with your career goals?
• How long you have held your HC licence and what HC driving experience you have?
• Your customer service skills and experience, and how they would be relevant to this role?

Ready to Apply? Here’s what you need to know

Applications Close: Midnight, Sunday, 4 October 2026 | APPLY with COUNCIL or with SEEK

Contact: James Norcross, Mobile Library Team Leader on 0401 675 470

For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ‘How to Apply’.

To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values.

We’re a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment.

Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having a safe and welcoming experience in our community, accessing our facilities and in our care. 

We acknowledge the Worimi Peoples as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together.

Library Assistant

Job No: SSC1950 | Location: Sutherland Shire

Love helping people, discovering new ideas and being part of a vibrant community space? We'd love to hear from you.

Our libraries are more than just books. They're places where people connect, learn, explore and create. We're looking for enthusiastic and customer-focused Library Assistants to join our team and help make every visit a great experience.

Whether you're recommending a new read, helping someone navigate technology, supporting a children's activity or welcoming a new member, you'll play an important role in connecting our community with the services and resources they need.

What You'll Be Doing

• Creating positive and welcoming experiences for library customers
• Assisting with loans, returns, memberships and reservations
• Helping customers access technology, digital resources and library services
• Maintaining attractive, organised and accessible collections
• Supporting the delivery of library programs, events and community activities
• Assisting with children's and youth initiatives
• Working across our library network to support service delivery
• Contributing ideas that help us continually improve our services

What You'll Bring

• A passion for customer service and community engagement
• Strong communication and interpersonal skills
• Confidence using computers, digital resources and emerging technologies
• A genuine interest in libraries, learning and lifelong discovery
• A positive, flexible approach and the ability to work well in a team

Essential Requirements

• Working With Children Check 
• Studying towards, willing to undertake, or completed a Library and Information Services qualification (or equivalent)

Desirable

• Previous public library experience
• Current Driver's Licence 

Join our Team and Grow with Us!

If you're looking for a role where every day brings new people, new conversations and opportunities to make a difference in your community, we'd love to welcome you to our Libraries team.

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm: Thursday 1st October 2026
• Interview date: Interviews will be facilitated within 2 weeks of job ad closing.
• Package: $63,976 - $67,812 gross p.a. plus 12% superannuation.
• Hours of work: Permanent part-time opportunities are available. Applicants must be available to work a range of shifts across a 7-day roster between 8:00am and 9:00pm to support the operational needs of our libraries. Weekend penalty rates are paid in accordance with Council's Enterprise Agreement.
• To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Amber Johnson, (Coordinator Library Experience) AMjohnson@ssc.nsw.gov.au  for any job specific enquiries.
Jodi Johnson, Talent Acquisition Business Partner JJohnson@ssc.nsw.gov.au can assist with any recruitment related enquiries.

Click on the link to check out the Position Description

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.

Sutherland Shire Council values the skills and attributes Veterans can bring to our Council. We understand that transitioning to roles outside of Defence can feel challenging. If you're unsure where to begin or would appreciate guidance throughout the application process, please don't hesitate to contact us.

About Sutherland Shire Council

Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.

Watch the video to hear from our people about the wide range of projects we're delivering for our community.

It's a great time to join our team and do work that matters.

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Library Assistant

• Location: Northern Beaches Council

• Division: Community & Recreation
• Business Unit: Library Services
• Title: Library Assistant, Permanent - Full-time Role, 35 hours per week
• Salary Range: $67773.08 to $78763.34 per annum + super (subject to skills and experience)

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community.
Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Library:
Northern Beaches Libraries are one of the largest and well-used library services in NSW. The library network has six library branches spread across the Northern Beaches in addition to online and outreach services, providing contemporary and innovate spaces, programs and services that support lifelong learning, social connection and community wellbeing. 

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development.  

In this role you’ll enjoy -

•    Values based culture and a teams oriented working environment  
•    Employee wellness program and a range of lifestyle benefits 
•    Professional development and training opportunities

Our opportunity:
The key focus areas of this role include: 
1)    Undertake customer service duties to support the effective operation of library branches across a 7-day service.
2)    Prepare, facilitate and assist in the delivery of programs, events and exhibitions to support contemporary, community-focused and innovative library services.
3)    Undertake collection management tasks to support the provision of relevant and engaging collections.

About you:
We are seeking a dynamic and people orientated library assistant to join our customer centric team. You’ll bring a positive mindset and creativity to a team passionate about making a difference to our community.

Additional Information:

• Position Description
• Applications close on: 28 September 2026
• Expected Interview Date: 9 October 2026
• Questions? Please call the Hiring Manager: Karen Bones on 02 8495 6448

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.

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