Customer Experience Officer

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• Location: Bunjil Place Library, Narre Warren, VIC, 3805, Australia
• Job Category: Band 3
• Employee Type: Full Time Fixed Term
• Manage Others: No

About the role: 

We have a full-time 12 month fixed term Band 3 Customer Experience Officer position available to join our fun, committed and passionate team at Connected Libraries.  This is a parental leave 12-month backfill.

This is a fantastic opportunity to be an integral member of our customer engagement team delivering friendly customer service to our diverse communities throughout the City of Casey region.

About us: 

Connected Libraries are located in the City of Casey, which is one of Victoria’s largest, fastest growing and most diverse municipalities. We serve our community with 5 Libraries, a Library Lounge, 3 sets of 24/7 library lockers and a growing outreach service that extends across the municipality.

Requirements

Hours:   

• Monday - 7 hour shift (various times and locations)
• Tuesday -  7 hour shift (various times and locations)
• Wednesday - 7 hour shift (various times and locations)
• Thursday - 7 hour shift (various times and locations)
• Friday - Bunjil Place Library (2 week rotation. Week 1 10am-6pm and Week 2 1.15pm-9.15pm)
• Weekends - 1 Saturday shift every 4 weeks and 1 Sunday shift every 4 weeks.

You will have:

• Ability to effectively and efficiently provide friendly customer service 
• Good interpersonal and communication skills with the ability to communicate with all ages across all levels of community
• Information technology and problem-solving skills in a range of information technology and software tools 
• Demonstrated understanding of the role of public libraries in communities and a community focused approach to service delivery
• Demonstrate ability to work independently and as part of a team to meet organisational strategic outcomes 
• Year 12 completion or equivalent
• Public Library experience desirable
• Working with Children Check
• Driver’s licence

How to apply:

Excited? If this sounds like you and you share in our vision to have an impact in our community, please view the position description for further information about the role.

Please address the Selection Criteria in your application and provide your resume.  Please note, your cover letter, selection criteria and resume will need to be in one document when you upload your application.

We can’t wait to hear from you, get your application in today.

A copy of the position description and selection criteria is available here.

Applications close: Monday 5th May at 10am.

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member. Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm. 

Library Technology & Digital Literacy Officer

About Us

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

• Work Life Balance –We offer a hybrid working model, flexible working arrangements and generous leave provisions.
• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
• Opportunity– Temporary full-time role, working across the Mornington Peninsula Library Service. Band 6 - $94,764.83 (excl. super)
• Career – Opportunity to grow and develop with excellent learning and development opportunities.
• Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire

About the Role

Reporting to the Library Resources & Innovation Coordinator the core responsibilities include:

• Oversee the ongoing operation and daily functions of all library systems, hardware and other digital resources.
• Provide user & customer support for specific library systems, hardware and other digital resources.
• Support the delivery of digital literacy programs and activities to the community, through the development of programs, resources and training.
• Identify and recommend emerging and innovative technologies critical to the design and delivery of responsive and industry leading library services and to ensure operational efficiencies.

About You

We are looking for an experienced technology and digital expert to support the Libraries team and contribute to the objectives and outcomes of the service, with:

• Proven understanding of and ability to problem solve software systems, hardware and other digital resources with proven ability to develop processes and procedures for their use.
• Significant experience in delivering high quality and responsive support services within a busy public facing environment.
• High level of experience in developing training and education programs, resources and materials and proven ability to deliver group and 1-on-1 training sessions.
• Excellent interpersonal and communication skills, including ability to consult, negotiate, influence, liaise and coach effectively with a diverse range of people.
• Understanding of and ability to identify relevant new and emerging technology with relation to public library services.
• Demonstrated understanding of the role of public libraries in communities and community-focused approach to service delivery. Experience working within a public library service is desirable.

How to Apply

If this role sounds like you, click 'Apply'.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Heather Walker, Library Resources & Innovation Coordinator (03) 5950 1566.

Applications Close: 10pm, Tuesday 06 May 2025 | APPLY

Library Assistant - Permanent / Part Time

Closing Date:4-May-2025 12:00 AM

Position Description: Download Position Description

Library Assistant permanent part-time 

Salary $64,350.97 per annum

6 months' probation period

Level 3 Step 3: $32.56 per hour

Minimum 28hrs per week Tuesday to Friday 9:00am to 5:00pm with a 1hours lunch break 

Includes the occasional Saturday shift

Includes Superannuation 11.5% + 6 weeks annual leave & 3 weeks sick leave (accrued on a pro rate basis)

This position reports directly to the Library Services Manager and is responsible for the provision of consistent, high quality customer service in all aspects of the Katherine Public Library’s services.   

Start soon as possible.

Read here and Apply

Apply Online for this Job

Coordinator, Library Experience

Reference Number: S100-25-1258

Closing Date Extended to: 24/05/2025

Employment Type: Permanent Full Time

• 35 hours per week
• Salary: $104,864.69 - $120,594.38  plus 11.5 % superannuation

About Us

Waverley is a diverse and innovative Council located in the heart of Sydney's Eastern Suburbs. With a broad range of services, programs and initiatives, Waverley is one of the leading local government areas in NSW. Taking in some of Sydney's most beautiful beaches including the world-famous Bondi Beach and encompassing part of Sydney's global economic corridor at Bondi Junction, Waverley Council is an amazing place to broaden your career.

Benefits of Working at Waverley

• Professional development opportunities
• Yearly flu shots, skin checks and annual health and wellbeing fair
• Discounted gym membership through Fitness Passport
• Flexible working conditions, family friendly policies and other great employee benefits

The Role

Waverley Library provides a host of exciting and innovative programs and events and is working towards new ways to provide excellent customer service delivery. This role supervises and supports the three Library teams responsible for this:  the ‘Library Customer Service’ team, ‘Events and Engagement’ team and the ‘Children and Young People’ team.  The role requires budget and staff management experience as well as a ‘can-do’ attitude and a real desire to deliver the best Library service to the community.

About You

• University level qualification in Library and Information Studies, Technology or other relevant area of study/experience
• 2 years’ experience in customer service and/or program delivery, budget management, project management and staff supervision, with proven capacity to lead and develop staff within a library environment
• Excellent technical skills and a high level of digital literacy
• Proven ability to embrace change and engage, lead and inspire other to achieve outcomes for the benefit of the organisation and community
• Proven experience in delivering quality customer service and a positive, professional, and cooperative approach to working with others.
• Demonstrated excellent interpersonal skills with strong conflict resolution skills and the ability to deal with difficult customers
• Demonstrated organisational and time management skills with a flexible approach to work and the ability to meet deadlines
• Experience in the creation and implementation of policies and procedures for organisational efficiency
• Excellent written and verbal communication skills and the ability to interact effectively with a wide range of individuals and organisations
• Current Working with Children Check

To be considered for this position, please answer the online application questions and include the following documents:

• A cover letter outlining your motivation to apply for this position
• Your resume detailing your career history relevant for this position

Please note that pre-employment checks are part of the recruitment process.

Please refer to the position description for detailed information on the position and required skills and experience. For more information contact Corinna Pierce, Manager, Library, corinna.pierce@waverley.nsw.gov.au

Waverley Council is committed to providing equal employment opportunities to all candidates. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups. If you require accommodations or assistance during the application process, please don’t hesitate to reach out to our People and Culture team at recruitment@waverley.nsw.gov.au.

We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure a safe and supported Council environment for children and young people. All staff, volunteers and contractor’s welcome child safe and child friendly practices

How to apply: Visit waverley.nsw.gov.au/council/jobs

[ View The Job Description ]
[ Preview The Position Requirements ]

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Library Services Support

Applications closing on 04 May 2025, 11:00 PM

• Reference number: BR21
• Job Type: Full Time
• Package: $71,340 - $76,898
• Position Description: BR21-Library-Services-Support-Position-Description-2024.pdf(PDF, 184KB)

This role assists in the efficient and effective operation of branch library functions.  The successful applicant will have excellent customer service skills and be comfortable working with a range of different technologies.

 The successful applicant will:

• be committed to providing an excellent customer service environment
• have the ability to supervise staff, students and volunteers
• good organisational skills
• have strong communication and influencing skills
• demonstrate the ability to liaise with a diverse community
• have general administrative skills
• possess a strong interest in public libraries and community programs
• have ALIA recognised library technician qualifications or relevant work experience

The successful applicant must hold or be willing to acquire a Working with Children Check card and must be willing to undergo a National Police Record Check. 

Rostered weekend work is an essential component of this position. The position is currently located at the Vermont South Library.

WML offers the following benefits:

• Access to professional development opportunities that support our commitment to life-long learning and a skilled workforce
• Purchased leave arrangements and carry-over arrangements from the Local Government sector
• Employee Assistance Program for staff and their immediate family members
• Annual free flu vaccination
• Ability to salary sacrifice superannuation

All applicants are required to read the position description and candidate information pack prior to applying. Access these documents via the provided links. 

All applications must be submitted via the Apply Here Link.

For further information, contact Jonathan Gosden on (03) 9896 4333.

Applications close Sunday 4 May 2025 | Apply Here

Please note only shortlisted applicants will be contacted.

Related Information

Candidate-information-pack-Library-Services-Support-2025.pdf (PDF, 276KB)

Librarian - Casual

Apply Now

Closing date: 18/05/2025 11:45 PM AUS Eastern Standard Time

Location: Brimbank Community & Civic Centre

Department: Community Learning and Participation

Employment type: Casual

Casual Librarians - multiple roles

We seek people with community-first values who want to make Brimbank an even better place to live and work.

Exciting opportunity to join the second largest municipality in Melbourne’s metropolitan west. Located about 20 kms from the central business district, Brimbank City Council is culturally diverse.

We are currently seeking Casual Librarians (band 5) to temporarily join our team across Brimbank Libraries.

About Brimbank Libraries

Brimbank Libraries is a dynamic public library service in Melbourne’s western suburbs delivering a range of services and programs to the community to support lifelong learning, literacy and community development.

Libraries are based at Deer Park, Keilor, St Albans, Sunshine and Sydenham.

Our casual staff team provides proactive excellent customer service to all library users.

About the role

• Work with a great team of staff who are committed to providing exceptional services to our community.
• Your responsibilities include providing face to face customer service responding to customer needs in a timely manner. This can range from information queries, using technology and wanting a great book to read!
• You may also be required to act as the Officer in charge for a rostered shift. As the Officer in Charge, you would take responsibility for either managing any issues that arise or supporting staff who are dealing with issues while delivering customer service.
• Hours are worked on an as needs basis backfilling staff absences. You may work at any of our five libraries across seven days per week including evening shifts.

About You

• This is a perfect opportunity for a new librarianship graduate to spend time in a public library environment building your skills and experience as you start in your career as a librarian or for an experience librarian looking for temporary work. You will also be available to work across library opening hours.
• Candidates must have a Bachelor’s degree in Librarianship. Experience in other environments transferrable into a library setting are ideal.

A Position Description for this role is attached. To apply, You must include your updated Resume, Cover Letter and your response to the Key Selection Criteria (KSC). We look forward to receiving your application.

How to apply

All applications must respond to the key selection criteria as listed in the position description and be submitted within the indicated closing date of this advertisement.

Brimbank City Council embraces our diverse community and work environment and encourages applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Brimbank City Council is a Child Safe organisation. Brimbank will implement all necessary measures to ensure a safe and supporting Council environment, which endeavours to promote child safe, child friendly practices.

Brimbank City Council Enterprise Agreement 9, EA9 2022

For further information contact Bianca Mosele on (03) 9249 4181 or Julia Hogarth on (03) 92494670

To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

Apply Now

Manager, Collections

• Bendigo, VIC 3550
• Band 6: $91,236 – $98,428
• Contract: Parental Leave backfill 15 months
• Education & Training: Library Services & Information Management
• 28 hours per week (flexible, by negotiation)
• Fixed Term parental leave backfill for 15 months until 9 October 2026

Job Summary

Goldfields Library Corporation is a leading, people-focused organisation delivering outstanding services for communities across Greater Bendigo, Mount Alexander, Macedon Ranges and Loddon. The vision for the Goldfields Library Corporation Strategy 2021-2025 is ‘Your Potential Realised’.

The Manager, Collections is an integral member of the Goldfields Library Corporation management team. This position is responsible for our collection, which is floated across nine libraries and eight agencies throughout Central Victoria. This is a part time (28 hours per week/ 0.8 FTE) role; and is a job share arrangement that forms backfill for parental leave and is therefore in place for a 15-month period.

An ideal candidate for this position is someone who has:

• A passion for modern public libraries and the role they play in supporting lifelong learning, literacy development and fostering a sense of connection and belonging.
• The ability to analyse collection performance, oversee projects, prioritise budget spending and effectively engage staff, community and partners in understanding and promoting the collection.
• Advanced budget management, expenditure, statistical analysis and reporting skills.
• A proactive and cooperative approach to building positive relationships across the organisation and with key stakeholders.
• Excellent digital literacy skills and the ability to share these skills with others.

This is an exciting opportunity to work for an organisation that values its people and is based in the thriving regional centre of Bendigo, Victoria.

For a confidential discussion regarding this position you may contact Mark Hands, CEO, on 03 5449 2780 or markh@ncgrl.vic.gov.au

Position Description

Please click here for the position description.

Applications

Applications must be submitted via the Seek website.

To apply, click APPLY, and upload your application. Your application must include:

• Cover Letter
• Statement addressing the Key Selection Criteria
• Resume

Please note that SEEK only allows two uploads so you will need to combine your documents into a maximum of two files.

Applications must be received before 4pm, Thursday 15 May 2025.

GLC believes that diversity and inclusion are critical to our success. We are committed to creating an environment that is inclusive and welcoming to all, where everyone has the opportunity to contribute and grow. We value diversity in all its forms, and we believe our differences make us stronger. We are committed to providing equal opportunities to all our staff and we work to ensure that everyone is treated with respect and dignity. We recognise the knowledge, insights and capabilities of Aboriginal and Torres Strait Islander peoples and highly value their strength, resilience and cultural competence.

Library Support Officer (Circulation)

Job No: CVC4539004 | Location: Clarence Valley NSW

Are you looking for a rewarding career where you can grow and develop while having the benefit of living in an idyllic North Coast location? Here at Clarence Valley Council, we strive to be a progressive employer that offers a rewarding and flexible work environment. Our vision is to create a community full of opportunity and our workforce is where we start to achieve our community aspirations.

Located in the Northern Rivers of NSW, we cover 10,441 square kilometres with the three major community hubs of Grafton, Yamba and Maclean. We are one of the biggest employers in the Valley and can offer you a rewarding career and a new lifestyle. Our goal is to be the employer of choice in the Valley, creating opportunities for those who live here already and for those who want to move here.

We are in an exciting period of transformation with a focus on employee engagement, satisfaction and delivering exceptional services and facilities for the community.

We strive to lead with openness and courage and want you to be part of that journey.

So come and join the team while enjoying all that Clarence Valley has to offer you and your family.

 Learn more about living in the Clarence Valley here.

What you need to know...

We are recruiting for multiple Library Support Officer (Circulation) positions: 

1. Permanent Full Time
   70 hours per fortnight 
   Location - Grafton
    
2. Permanent Part Time
   28 hours per fortnight (Monday & Thursday) 
   Location - Grafton
    
3. Permanent Part Time
   42 hours per fortnight (Tuesday, Wednesday & Fridays)
   Location - Yamba

All positions will enjoy: 

• the package: $54,497 to $64,988 plus superannuation per annum, (prorata for the part time positions)
• flexible work options for a healthy work/life balance 
• enjoy the benefits of flex time 
• access to fitness passport

About the role

Are you passionate about books and reading, do you love helping others? Can you contribute effectively in teams to deliver outcomes? Are you looking for a new position with lots of variety, an integral role within a supportive and friendly team, and contributing to an organisation that delivers the community's aspirations? Do you like a variety of work in a fun quirky environment surrounded by books? Then this position is for you.

The Library Support Assistant (Circulation) role supports and engages in the delivery of an enjoyable library experience for all members and visitors of Clarence Valley Libraries.

The position works collaboratively with the Library team and across the Clarence Regional Service to develop and maintain Clarence Valley Libraries as an inclusive, accessible, and vibrant community destination. 

Download the position description here.

To be considered for this position you will need to:

• Address the essential criteria
• Attach a cover letter (2 pages maximum) and an up-to-date resume (5 pages maximum) that clearly details your skills & experience as relevant to this position. You will need to demonstrate how you meet the focus capabilities and how your skills will enable you to achieve the key accountabilities.
• Target questions - answer the  target questions - maximum 300 words each question
  Q1. Describe a situation when you were able to improve a relationship by communicating effectively. What made your communication effective?
  Q2. Give an example of a difficult customer service situation that you have dealt with. Describe how you managed the situation and what was the outcome.
  Q3. Give an example of how you have worked collaboratively with others in your current or previous role. 

Contact

Dianne Collins, Team Leader (Public Library Services) on (02) 6641 0103.

Closing date

Tuesday 13 May 2025 at 11.30 pm (NSW time).

Other important information

These positions is located at either Grafton Regional Library or Yamba Regional Library, however, this may change should business needs identify other work locations to be more appropriate to deliver our services in the future.

A probation period applies to this position.

How to apply:

• All applications must be lodged online via Council's website www.clarence.nsw.gov.au.
• Attachments such as certificates and licences must be combined into one document before you attach them to your application.
• For further information about the selection process including tips on how to address the selection criteria please refer to the Careers page on the Clarence Valley Council website. 

For this application you will be required to supply a resume and relevant certificates and licences.

Do you want further information on how to apply under the Capability Framework?

Please read our How to apply for a job guide.

APPLY NOW

Council is an EEO employer and First Nations people are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

Library Local History Assistant

Job No: CEN4065 | Location: Central Coast NSW

Do you have a passion for local history of our beautiful regional area? Are you experienced in delivering research to help others find out about history? This unique role will be the best fit for you and you will be working in our new Gosford Regional Library. Come and join the team and help us Rewrite the future while helping our community.

• Work in our newest library
• Provide local history customer service to our community
• Permanent part-time roles (up to 21 hours per week)

About the role

The Library Local History Assistant plays a key role in assisting with the development, maintenance and promotion of our local history collection in the Gosford Regional Library. 

This position is required to provide quality customer service and create value for the community.

To be successful in this role, you will have:

• successfully completed your Higher School Certificate or have demonstrated solid contemporary experience in a similar role and have invested in your ongoing professional development
• current NSW Class C Drivers Licence
• demonstrated knowledge of library and information services or customer service concepts and principles
• experience working with local history collections in a public library or other relevant environment
• knowledge of customer financial transactions, proficient use of computers and software applications
• demonstrated ability to build effective relationships with staff and stakeholders including the ability to effectively resolve conflicts
• strong customer service experience and a demonstrated customer-centric approach to service delivery
• demonstrated experience and ability to communicate effectively with staff and customers using a variety of media.

Our position description provides more information for you to learn more about this role.

Other important information

• The commencing salary for this position is up to $36.20 per hour. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of $41.95 per hour on completion of assessment of skills and performance plus 11.5% superannuation 
• We have a permanent part-time role available - up to 21 hours per week.
• This role is located at the Gosford Regional Library

Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.

Extra benefits 

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check-ups. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Long service leave after 5 years of continuous service
• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, Breast screen and blood donations
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships. 

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Want to know more?

The contact person for this role is Mark Dunk, Team Leader Library Technology and Support. You can contact Mark on 0448 860 682.

This position will close for applications at midnight on Sunday, 11 May 2025.

To download our Privacy Statement click here.

Location

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia. 

How to apply

We have put together some additional resources to help you apply for a role at Central Coast Council.

By completing and submitting this online application you confirm that any information that you provide in this application is true and correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false. 

You also consent to employment screening checks being conducted where appropriate.  This may include associated checks including reference checks, Working with Children Check, Entitlement to Work in Australia, employment history and an Australian Federal Police Check, as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.

You also acknowledge that you will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

To lodge your application, please follow these steps:

1. Answer the on-line questions shown below.
2. Attach your resume 
3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here. 

APPLY NOW

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.  

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

We will not accept unsolicited resumes or applications being presented by recruitment agencies. 

Senior Team Leader – Library Operations

The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.

• Permanent Full Time
• Salary: $111,283 - $117,650 per annum
• Plus up to 14.5% superannuation (conditions apply)
• Ref No: 25-057

An exciting opportunity is available for a Senior Team Leader – Library Operations to join the City of Joondalup.

The Senior Team Leader – Library Operations is a newly created position that will be essential to the teams success. The Senior Team Leader will be responsible for leading the operations of the City’s library branches to ensure the provision of an effective and efficient library and information service. Additionally, the position will work with the library team to provide a strategic focus and assist the Coordinator Joondalup Libraries in the development, management and oversight of annual plans and budget.

We are seeking an enthusiastic and community-focussed leader, with a positive approach to continuous improvement. You will be passionate about leadership, people focussed, thrive in a busy environment and be capable of balancing competing priorities with your flexible and can-do attitude.

To be considered for this exciting opportunity, please submit your resume and a cover letter demonstrating your skills and knowledge in the following areas:

• People Management
• Highly developed project management skills
• Analytical, problem-solving and research skills with the ability to initiate, implement, monitor, and evaluate new and existing strategies and projects.
• Interpersonal, conflict resolution and negotiation skills to positively manage customer relationships
• Written communication skills, with proven ability to research and analyse data/information to ensure clear and concise reports and correspondence are prepared
• A tertiary qualification in librarianship, information management or other relevant qualification is also required (project management would be advantageous).

Further information can be obtained by calling Shane Fraser, Manager Community Development and Library Services on (08) 9400 4233.

To apply, please click on the "Apply" link below, and submit your resume and a covering letter addressing the above criteria. Applications close at 11.55pm on 7 May 2025.

The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position. 

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

JAMES PEARSON

Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.

APPLY