Customer Service Assistant 

• 1 x Permanent Part-Time position (21 hours per week – Tuesday & Wednesday       
• 9 - 2pm, Thursday 9 - 4 and Friday 9 - 2pm) and Casual positions available 
• Salary: $37,947 - $42,653 (pro rata) gross p.a. plus 12% Super  
• Casual rate: $43 - $48 (included 25% Casual Loading) per hour + 12% super 
• Located at Ulladulla Civic Centre 
• Applications close: Monday, 28 September 2026 (at midnight)   

About the Role   
This role is responsible for delivering prompt, courteous and efficient visitor information and library services to customers of the Milton Library and the Ulladulla Library and Visitor Information Centre. The position also supports the day-to-day operations of both the libraries and the Visitor Information Centre, contributing to a welcoming and well organised environment for all visitors and community members. This includes:  

• Work as part of the Branch team to provide a high standard of customer service and a safe working environment.  
• Complete all library duties as required, undertaking an equal share of tasks. 
• Complete Visitor Centre duties including displaying stock and maintenance of brochures and other tourism related materials Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.    

About You   

To be successful in the position, you will have:   

• Library services experience  
• Knowledge of the local area and its attractions   
• HSC or equivalent  
• Proof of Australian residency or citizenship  
• Class C Driver’s Licence  
• NSW Working with Children Check 

The ideal candidate is friendly, community minded and enjoys helping people of all ages. They bring excellent customer service skills, strong communication, and a genuine interest in libraries, local knowledge, and visitor services. This person is organised, reliable and able to work confidently in a busy environment while maintaining a warm and welcoming atmosphere for all visitors.   

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.

How to Apply   

To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.   

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.  

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.  
2. Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.  
3. Please describe your experience using computer systems, software applications, and digital technologies in a customer service environment. Include examples of programs or systems you have used and how they supported your work. 
4. Customer service is a key part of this role. What does great customer service look like to you? Please describe a recent example where you exceeded a customer's expectations. 
5. Please indicate if you are interested in the part time or casual position (or both). 

Applicants who progress to pre-employment checks may be required to undergo a Working with Children Check Verification, Qualification Check, Work Rights 

Verification, Reference Checks and Medical (Medium Risk).  Employment is subject to satisfactory outcomes for all required checks.  

For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253 or 02 4429 3203.   

Applications Close: Monday, 28 September 2026 (at midnight) | APPLY with COUNCIL

If you have any questions about this role, please contact Cathryn Burns – Ulladulla Customer & Community Resources Manager – 02 4444 8825 

Why Work with Us    

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.   

Benefits include:  

• Generous leave entitlements 
• Long Service Leave after 5 years 
• Option of flexitime for indoor staff    
• 9-day fortnight for outdoor staff   
• Flexible and remote working arrangements   
• Novated lease arrangements available 
• Opportunities for professional development and training  
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance   
• NSW Welcome Experience 

**Conditions apply as per the Local Government State award, and Council policies 

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a 

disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people. 

Library Support Officer

Full-time Temporary with a Possibility of Permanency

Closes: 30 September 2026

Classification: Administrative Services Officer Class 3
Salary: $78,755 - $84,284 plus superannuation
Position No: 21987, Several
Directorate: City and Environment
Advertised (Gazettal date): 16 September 2026
Contact Officer: Oliver Hulbert on Oliver.Hulbert@act.gov.au or N/A based in library branch - please email to organise a call back

Details: Libraries ACT is on the lookout for customer service professionals to join our team. If you thrive in helping people discover, learn and connect, this could be your next chapter.

What’s the story? 

As a Library Support Officer, you'll be the friendly face of Libraries ACT and often the first point of contact for our customers. You'll help create welcoming, inclusive and vibrant library spaces while connecting people with the services, resources and programs they need.

You will: 

• Deliver exceptional customer service and create positive experiences for all library visitors.
• Assist customers to access and use library resources, services and technology with confidence.
• Support the day-to-day operation of library branches, including shelving collections, processing returns and maintaining welcoming library spaces.
• Contribute to the delivery of library programs, events and community activities for people of all ages including early childhood.
• Respond professionally to customer enquiries, feedback and complaints.
• Work collaboratively across branches and adapt to changing priorities and operational needs.
• Support a safe environment for customers and staff, including assisting during emergency and evacuation situations when required.

What makes you the perfect fit? 

• You enjoy helping people and take pride in delivering outstanding customer service.
• You communicate effectively with people from diverse backgrounds and ages.
• You're confident learning and using new technologies and helping others do the same.
• You work well as part of a team and contribute positively to a collaborative workplace culture.
• You're adaptable, reliable and comfortable working in a fast-paced public-facing environment.
• You take initiative, maintain high standards and are committed to continuous learning and improvement.

Why join us? 

Because Libraries ACT is more than books – we’re about community, connection, and creating spaces where everyone belongs. You’ll be part of a team that’s passionate, forward-thinking, and proud to serve Canberra.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/ Other Requirements:

• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
• Experience in the Galleries, Libraries and Museum (GLAM) industry will be well regarded.

Note: There are several temporary positions available with the possibility of extension and/or permanency. Full-time positions work a rotating roster which includes at least two Saturdays per month. Part-time positions work a roster that includes a combination of weekday shifts and most Saturdays, supporting operational requirements. Salary for part-time positions will be paid on a pro-rata basis. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.  This position is mobile, and position holders will routinely move between branches across the library network as required. Libraries ACT operates six days a week across multiple locations. This position requires weekday and weekend shifts. variety of full-time and part-time positions are available.

How to Apply: If you think you are the right person to fill one of these roles, please submit the following:

1. An up-to-date curriculum vitae.
2. A written response of one page that demonstrates your suitability for these positions based on your skills, knowledge and behaviour as they relate to the duties/requirements detailed in the Position Description. Please include a single sentence stating if you are applying for a full-time or part-time position. See helpful tips for writing a successful application.
3. A short video (five minutes maximum) - this is an opportunity to sell yourself and demonstrate your communication skills. Your video should complement your written application and curriculum vitae. See helpful hints for making your video.

In your video you should:

• Tell us who you are
• What attracted you to this role in Libraries ACT
• Thinking about duties of the role you are applying for and the environment you will be working in, using the S.T.A.R method (Situation, Task, Action, Result) to answer the following question:
  • Libraries welcome people from all backgrounds and with different needs. Tell us about a time you helped someone, solve a problem, or made a positive difference to their experience.

We assess the content of what you say and not the quality of the recording, your appearance, background, or production skills. A simple recording on a phone or laptop is perfectly suitable.

Please note: Incomplete applications will not be assessed.

Additional Information for applicants 

How to create and submit your video

1. Sign up to create an account with Dropbox or Google Drive.
2. Record a short video on your preferred device.
   • Using Apple devices (iPhones, iPad) – how to guide
   • Using Android phones – how to guide

3. Upload a video file in Dropbox or Google Drive.

   How to upload video files

   • Dropbox - How to upload and download files in Dropbox | Dropbox Help
   • Google Drive - Upload files and folders to Google Drive - Computer - Google Drive Help
4. Copy the link to your video and add it to the second page of the written response.

How to share and copy link to video files

• Dropbox - How to share files from your phone or tablet | Dropbox Help
• Google Drive - Share folders in Google Drive - Android - Google Drive Help

Important: Please ensure you enable the correct permission sharing settings for the panel to review the video, see links above.

HELPFUL TIPS FOR MAKING YOUR VIDEO 

Read the position description/s carefully - try not to waste time talking about anything that isn’t relevant to the role.

• Focus on the role: Read the Position Description and keep your answer relevant to the duties and skills required.
• Plan your key points: Jot down the main things you want to cover before you start recording.
• Be natural: Use your notes as a guide but speak in your own words rather than reading a script or repeating your written application.
• Choose a different example: Pick a recent situation that clearly shows your skills for this role.
• Get comfortable: Wear something you’d normally choose for an interview.
• Find a quiet spot: A simple, well‑lit space where you can be heard clearly is all you need.
• Available recording device: Use any video recording device you have access to (mobile phone, tablet, or computer)
• Do a quick check: Record your video, watch it back, and make sure the sound and picture are clear enough to understand.

Accessibility and Adjustments 

We recognise that applicants may have different needs, preferences, or circumstances when applying.

If you experience any barriers such as technical, accessibility‑related, personal, or environmental, please reach out to the contact officer to discuss.

Applications should be submitted via the Apply Now Link Below.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

Note

There are several temporary positions available with the possibility of extension and/or permanency. Full-time positions work a rotating roster which includes at least two Saturdays per month. Part-time positions work a roster that includes a combination of weekday shifts and most Saturdays, supporting operational requirements. Salary for part-time positions will be paid on a pro-rata basis.

Documents

• 21987,-Several-Position-Description.pdf 
• 21987,-Several-Position-Description.docx 

Apply Now

Coordinator Library & Museum

• $97,921 - $112,510 pa + Superannuation
• Permanent Full Time
• Location: Belmont Hub

About us:
The City of Belmont is a Tier 1 council that proudly offers its residents and visitors facilities, services, events, spaces and plans for the future, that enables the community to live, work and play in ways that are healthy, efficient, safe and sustainable. The City of Belmont boasts spectacular views of the Swan River, close proximity to the Perth Central Business District, has state of the art facilities at the Belmont Library and Museum Hub, plentiful multipurpose parks and included within its boundaries, Perth Airport’s Domestic and International terminals.

The City of Belmont offers employees free onsite parking, there is easy access to public transport, great end of trip facilities and has fantastic shopping options at Belmont Forum shopping centre, Costco and DFO.

About the role:
This position has responsibility for the oversight of all operational and technical aspects of Ruth Faulkner Library and Belmont Museum. You will be working with a team of dedicated and highly collaborative staff to meet the needs of our diverse and developing community.
The Coordinator Library & Museum Hub will assist the Manager Library, Culture & Place in the provision and delivery of services in Ruth Faulkner Library & Belmont Museum to ensure they are run efficiently and effectively and support the City’s strategic goals.
The role also works collaboratively with the Coordinator Arts & Place, particularly for delivery of the outcomes and initiatives identified in the Arts & Culture Strategy 2025 – 2030. 

About you:
To be considered for this position, you must have or are significantly progressing towards a relevant tertiary qualification in Library and/or Museum/Heritage studies (or equivalent), or relevant experience in an equivalent role. 
Due to the nature of the duties, you will also need to have highly developed stakeholder communication and administrative skills, and the ability to handle confidential and sensitive matters

How to apply:
You can access the position description below.  Click the ‘apply’ button HERE.  Please enter your details, upload your current resume and cover letter. Please complete the questionnaire then submit your application. 

Applications close Friday, 2nd October 2026

Please note: Applications are considered as they are received, and interviews will be arranged accordingly.  The City reserves the right to close adverts early; therefore, an early application is encouraged.

The City of Belmont is an equal opportunity employer dedicated to diversity in the workplace. We provide merit-based employment opportunities to people without regard to race, gender, ethnicity, disability, age, religion or sexual orientation.  We encourage applications from an Aboriginal and Torres Strait Islander heritage, people with disabilities, and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Belmont. If you require an additional support or adjustments regarding interview arrangements, please advise in advance.

For more information on eligibility requirements and to apply for this position please visit www.belmont.wa.gov.au. Further assistance with your application is available by phoning 08 9477 7217.

PD: Coordinator Library & Museum - Position Description.pdf

APPLY

Senior Library and Community Centre Officer

Community Services | Library

Closing date: 24/09/2026

About us

At the City of Bayswater, we believe that great communities are built by people who care. That’s why we’re guided by strong values, shared purpose, and a real passion for creating meaningful change. We prioritise sustainability, community wellbeing, and welcoming places where everyone can thrive. As an employer, we’re committed to a culture that values inclusion, balance, and personal growth. Whether you're starting your journey or building on experience, we offer the chance to develop your skills, contribute meaningfully to the community, and help shape the future of a vibrant and evolving community.

About the Position

This role supports the smooth, day‑to‑day operation of the City’s community centres and libraries, ensuring programs and services are delivered to a high standard. It provides onsite coordination, assists staff and volunteers, and delivers engaging activities that foster an inclusive and welcoming community environment.

When based in the Morley Community Centre, the role acts as the senior officer on duty and primary onsite contact, supports program delivery, provides operational oversight, resolves routine issues, and escalates complex matters when required. A strong customer‑service focus is essential.

Within the Library Service, the position provides specialist support for library systems, digital resources, technologies and collections, assisting customers and staff with complex enquiries and troubleshooting technical issues to ensure effective service delivery.

This position also undertakes key administrative, financial and procurement tasks and assists with monitoring budgets.  The role also provides day-to-day guidance and support to staff and volunteers and acts as a key operational contact at designated library and community centre locations.

A strong focus on safety and compliance is essential, including overseeing building maintenance, security, and emergency procedures. Through positive relationships and proactive engagement, the role contributes to an innovative, community‑focused service that enhances participation, learning and wellbeing.

There is one (1) full-time position and one (1) part-time position, with the following rosters;

Full-time position – 76 hours per fortnight

Monday: 9:00am – 5:30pm

Tuesday: 8:30am – 5:30pm

Wednesday: 8:30am – 3:30pm

Thursday: 8:30am – 5:30pm

Friday: 8:30am – 3:30pm

Part-time position – 38 hours per fortnight

Monday: 8:00am – 6:00pm

Wednesday: 8:30am – 7:00pm

While these are the regular rostered hours, both positions are required to work across the City’s three libraries and two community centres as operational needs require.

The full-time position has a primary community centre operational focus, while the part-time position is predominantly library based. Both positions may provide support across the City’s Library and Community Centre service.

Please specify which position you are applying for in your application.

About You  

You are a customer focused, solutions driven professional with a strong work ethic and the ability to manage complex or sensitive enquiries. Your leadership style is supportive and collaborative, enabling you to guide staff effectively in a dynamic service environment.

With experience in library operations, digital resources, collections and/or community-based services, together with a strong digital and systems capability, you bring a solid understanding of delivering high quality, community focused services and programs. You are an advanced problem solver who can troubleshoot technical, operational and customer issues. You have experience coordinating day-to-day operations, supporting staff and volunteers and exercising sound judgement when resolving issues and escalating more complex matters.

You are proficient with corporate systems, Microsoft Office, integrated data platforms and library management systems, and you can support others in using these tools effectively. You have demonstrated experience using and supporting library management systems, digital resources and associated technologies, with the ability to troubleshoot technical issues and provide advanced assistance to customers and colleagues.  Experience with collection management, cataloguing and library management systems will also be highly regarded. Experience undertaking financial and administrative processes, including procurement, receipting, purchase orders or budget monitoring, will be highly regarded. You work cooperatively within a team, contribute positively to shared goals and uphold the City’s values through your everyday actions.

You take responsibility for your decisions, approach your work ethically and efficiently, and actively look for ways to improve processes and enhance service quality. Curious, adaptable and open to change, you bring enthusiasm, professionalism and a positive attitude to every interaction.

What we offer

You will love working here because we believe we have great staff who are motivated and passionate about what they do.  We get to make a difference in the community which brings great job satisfaction.  We offer a competitive base salary of $82,568.93 per annum plus super, as well as access to City of Bayswater staff benefits including:

• Up to 5% matched super contributions, totalling up to 22% combined super
• 22 days Annual Leave plus 17.5% leave loading
• Option to purchase an additional 4 weeks of leave per year
• Flexible work arrangements
• Free aquatic and gym membership
• Training and development opportunities
• Employee health and wellbeing program
• Free onsite parking 
• Employee Assistance Program
• Corporate health insurance discounts 
• Diverse and inclusive work environment

Closing Date: 4pm, Thursday 24 September 2026

To view the Position Description and information about working for the City of Bayswater, please download the attachments below.

For any further queries please contact Evelina Dobrowolski, Library and Community Centre Manager on (08) 9272 0934.

The City of Bayswater reserves the right to close this advertisement prior to the closing date. Candidate screening and interviews may take place prior to the advertised close date. Applications may be used to fill subsequent vacancies.

TO APPLY click the "APPLY NOW" button HERE.

Applicants should include a current CV and a cover letter describing how you meet the requirements of the role.

JEREMY EDWARDS 
CHIEF EXECUTIVE OFFICER

The City of Bayswater is an Equal Opportunity Employer and we promote a workplace that values and foster the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, the LGBQTIA+ community, and young people.
Attachments:
- How to Apply for Job Vacancy.pdf
- Industrial Agreement - Inside Employees 2026.pdf
- Information for Applicants.pdf
- PD Senior Library and Community Centre Officer.pdf

Customer Service Library Technician - Weekend

Job No: MEL1785 | Location: Melton

Part Time, Permanent Position
Saturday 11:30 am - 4:00pm & Sunday 12:50pm - 4:00pm

Salary Range $74,283 to $78,754 per annum + 12% Super pro rata

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning.

This position reports to Team Leader Library Customer Experience.

This position services both internal and external stakeholders, including library members, library staff, and the general public.

In this role you will

• Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
• Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.

Key Responsibilities

• Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement, providing direction to library officers as required.
• Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
• Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information and directional enquiries.
• Contribute to maintenance and development of the library collection through shelving, shelf tidying, displays, and providing input in relation to area of responsibility.
• Support the delivery of learning, literacy and outreach programs across the library service and at external locations by facilitating and delivering programs as required.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• A post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together, or lesser qualification together with relevant public library experience.
• Excellent customer service and verbal communication skills, including the ability to develop rapport and work effectively with a broad range of stakeholders from diverse backgrounds, including staff, general public, and community organisations.
• Well-developed computer and information technology skills with the ability to provide assistance in the use of computers, photocopiers, wireless internet access and mobile devices.
• Sound ability to plan, organise and prioritise routine functions along with specific daily and weekly tasks.
• Demonstrated ability to work as a team member and interact positively with employees.
• Current valid Victorian Driver’s Licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 5 weeks annual leave* 
• Genuine Flexible work options
• Extensive Career Development & Leadership Programs
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)* 
• 3 weeks Paid Secondary Carer Leave*
• Wellbeing initiatives

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment. 

How To Apply

If you require further information about the position, please contact Nick Tomé, Team Leader Library Customer Experience on (03) 9747 5913.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government. 

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

 Applications close 11:59pm Wednesday 23 September 2026

APPLY here with COUNCIL | APPLY here with SEEK

Library Programs and Services Officer

Job No: CoW12373 | Location: Whyalla

(Permanent Part Time)

• Are you passionate about creating programs and services that bring people together and make a difference in the community? 
• Join the Whyalla Public Library and help create engaging, inclusive experiences that support learning, connection and participation across our community. 

About the role:

The Library Programs and Services Officer plays an important role in developing and delivering programs, events and outreach initiatives that respond to the needs of our community.

Working closely with the Library team, volunteers, community organisations and other stakeholders, you will help deliver engaging library services both within the Library and out in the community. You will also coordinate the Home Library Service and support the volunteers who help deliver this important service.

In this role, you will:

• Develop, promote and deliver engaging library programs, events and outreach activities.
• Coordinate the Home Library Service and support its volunteers.
• Build relationships and work collaboratively with community organisations, businesses and other service providers.
• Deliver programs that encourage lifelong learning, wellbeing, creativity and social connection.
• Promote library programs and services through social media, online platforms and promotional materials.
• Provide friendly and inclusive customer service, information and technology support.
• Assist customers to access library technologies, digital resources and services.
• Support the preparation and promotion of library activities, exhibitions and events.
• Contribute ideas and improvements that help the Library continue to respond to the needs of the community.

About you:

You are approachable, organised and community focused, with the confidence to engage with people from a wide range of backgrounds. You enjoy turning ideas into engaging activities and are comfortable working both independently and collaboratively.

To succeed in this role, you will bring:

• Excellent customer service and communication skills.
• Strong organisation and time management skills, with the ability to balance competing priorities.
• Confidence using technology and the ability to assist others with digital systems and resources.
• An interest in developing and delivering engaging community programs and activities.
• The ability to build positive relationships with community members, volunteers and stakeholders.
• Confidence using Microsoft Office, social media and graphic design platforms such as Canva.
• Initiative, sound judgement and a willingness to learn, share knowledge and embrace new ways of working.
• An appreciation of the important role libraries play in literacy, lifelong learning and community connection.
• A current non-prohibited South Australian Working with Children Check.

This position forms part of the Library's roster rotation and requires flexibility to work rostered late nights and weekends.

If you're passionate about connecting people with programs, services and opportunities to learn, create and belong, we'd love to hear from you.

About the Whyalla City Council:

As a multifunctional regional Council, in addition to the usual Council services, we manage Early Learning Services, Airport, Cemetery, Crematorium and recreational facilities including Visitor Information Services. 

We are a progressive Council, committed to the pursuit of excellence and are always looking for opportunities to improve the quality of life for our community, now and into the future.

We stand by and embrace our core values when delivering each and every one of our services: We Belong, We Collaborate, We Deliver, We Serve.  

About the benefits:

• Competitive salary + 12% Superannuation with the ability to salary sacrifice
• Excellent Enterprise Agreement benefits with above award rates
• Opportunities for career growth and professional development
• Provision for uniform
• Employee Assistance Program and wellbeing support
• Special Pandemic Leave, and Family and Domestic Violence support
• Commuting to work when living in Whyalla is no more than 15 minutes

Further Information:

For more information in relation to position responsibilities, refer to the following: 

• PD - Library Programs and Services Officer

Enquiries can be directed to Natalie Williams, Library Coordinator at 0407 869 386 or natalie.williams@whyalla.sa.gov.au 

The remuneration for this role is in accordance with the South Australian Municipal Salaried Officers Award and Council's current Enterprise Agreement, commencing at Level 3 - $85,125, per annum, paid pro-rata for hours worked. . 

So be sure to Unearth Your Next Step right here in Whyalla – we’re waiting for you!

Apply:

• Applications must include your current resume and cover letter and must be submitted via Council’s recruitment portal. Applications submitted in any other platform will not be accepted.  Scroll down HERE past the image at the bottom of the original listing to commence the application process.  Please note, the application process will need to be completed in one session.
• Applications close 9:00AM, Monday 28 September 2026. Late applications will not be accepted.

Library Customer Service Digital Literacy Officer

• Job type: Part time
• Salary: $38.38 per hour
• Lodgement email: peopleandculture@plcc.sa.gov.au
• Lodgement URL: https://plcc.bamboohr.com/careers/119?source=aWQ9MjY%3D
• Application close date: 09 Oct 2026 5-00 pm

Attachments

Recruitment Information Pack - Library Customer Service Digital Literacy Officer

To view the responsibilities of the role and apply please visit Council's Recruitment Portal

Using the position description as a guide, your application should be addressed to Amy Lohmeyer, Acting Manager Library Operations, please include a brief cover letter addressing the key criteria of the position and your most recent resume including details of at least three employment referees.

If you would like to learn more, please reach out to our People and Culture team at peopleandculture@plcc.sa.gov.au or by telephone 08 8621 2386.

Applications will be assessed throughout the recruitment process and the opportunity to apply closes 5:00pm Friday 9th of October 2026.

The City of Port Lincoln is an Employer of Choice, Equal Opportunity Employer and a Smoke Free Workplace

Outreach Library Assistant

Job No: COG2108 | Location: Ashmore

• Role Overview
• Application Form
• Full Time / 9 Day Fortnight / 36 Hours Per Week
• Salary: From $72,603 plus superannuation  
• Position Brief - Outreach Library Assistant

 About Libraries

The Gold Coast community loves our libraries. They are popular, visible, and an integral City service highly valued by the community. The Gold Coast Libraries' offering is recognised as one of Australia's largest public library services and delivers on the City's aspirations to provide a leading-edge library service. Our libraries offer extensive services and activities designed to inspire, generate new ideas, inform, and encourage active participation, helping our community to connect, learn and grow.

About the role 

As an Outreach Library Assistant, you will be a key player in delivering library services to our customers across the Gold Coast.  

You will be travelling through the Gold Coast in our Library van, so a current “C” class driver licence is essential.  

Your responsibilities will include: 

• delivering library items and other resources across our network of libraries and Customer Service points
• re-stocking Library Kiosks
• maintaining remote Little Libraries
• processing new and returned library items  

For more information, including role responsibilities please view the position brief.

We’re looking for people who have: 

• possess emotional maturity and resilience, with the ability to make meaningful connections with our diverse customer base  
• are proficient with technology, including iPads, and able to quickly learn how to use new software applications
• prioritise safety and follow all WHS directions 
• have great customer service skills  
• are physically fit and able to load and unload up to 400 crates per day (weighing up to 16kgs each)
• hold a “C” class licence and be confident to drive a Toyota Hi-Ace van

Be part of shaping the Gold Coast’s future 

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   

• 9-day fortnight  
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations  
• Personal and professional development courses 
• Access to 350+ fitness facilities through Fitness Passport  
• 4 free confidential counselling sessions a year for you or an immediate family member 
• 1 free nutritionist and financial advice session per year 

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.  

How to apply
To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person Carly Barnes  

Contact Email cbarnes@goldcoast.qld.gov.au  

Closing Date Sunday 27th September 2026/11:59pm AEDT   

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.  

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.

Apply Now

Literacy Services Officer

Make a meaningful community impact by delivering literacy programs that empower learners, support volunteers, and build lifelong skills.

• Closes: Mon 5 October 2026
• Category: Arts, Heritage & Libraries
• Location: Sunshine Coast
• Type: Permanent Part-time
• $93K – $101K Total Remuneration Package (pro-rata)
• $82K – $89K Base Salary (pro-rata)
• Location: Caloundra
• Vacancy No: 7191
• Permanent - Part time
• Applications close: Sunday, 4 October 2026 11:59pm AEST

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Branch

The Arts, Heritage and Libraries Branch enriches the lives of Sunshine Coast residents and visitors through cultural leadership, learning opportunities, community connections, and access to knowledge and experiences. As part of Sunshine Coast Council's commitment to creating a connected, liveable and thriving region, the branch delivers services that strengthen community wellbeing and lifelong learning.

About the Role

As a Literacy Services Officer, you will play a key role in delivering literacy programs that support adult learners across the Sunshine Coast. Working closely with learners, volunteer tutors, community organisations and library staff, you will help coordinate programs, facilitate learning opportunities, provide administrative support, and build meaningful partnerships. This is a rewarding opportunity to make a direct and lasting difference in the lives of community members while contributing to an inclusive and supportive learning environment.

Key Responsibilities

• Deliver literacy services programs, volunteer training and literacy workshops.
• Recruit, assess and support literacy learners and volunteer tutors.
• Provide high-quality administrative, data management and customer service support.
• Build partnerships with community organisations, government agencies and training providers.

About You

Passionate about literacy and learning

You bring qualifications or equivalent experience in adult literacy, teaching, education or a related field, along with a genuine desire to help people achieve positive learning outcomes.

Experienced and community focused

You have demonstrated experience in adult literacy education and enjoy working with learners, volunteers and diverse community groups to create supportive and engaging learning experiences.

Organised and adaptable

You possess strong organisational and time management skills, can manage multiple priorities effectively, and work confidently both independently and collaboratively.

A skilled communicator

You have excellent customer service and communication skills, exercise sound judgement, and are confident using Microsoft Office and information management systems to deliver professional outcomes.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

APPLY HERE

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Angela Marczi during business hours on 07 5475 8956.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team joinusnow@sunshinecoast.qld.gov.au.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.

Library Assistant – Programs and Engagement 

• Vacancy Reference Number: VRN26/27-044 
• Department: Corporate and Community Services 
• Location: Biloela 
• Employment Status: Full Time, Permanent 
• Remuneration: $79,259.74 - $84,222.97 Level 2 LGIA Stream A 
• Recruitment Commences: 9 September 2026 
• Recruitment Closes: 23 September 2026

TO APPLY Submit the following documentation via email or in person: 

• Application for Employment 
• Cover Letter 
• Resume 
• Copies of any relevant Qualification/Tickets/Licences are required to be submitted (please also include details in the application form) 

Your cover letter should outline qualifications, education and licences as well as abilities, skills and knowledge found on page two of the position description. Ensure you provide relevant examples where you have demonstrated your ability to perform the duties and responsibilities required in the position description. 

Email: enquiries@banana.qld.gov.au 

In person: Banana Shire Council Administration Office, 62 Valentine Plains Road, Biloela