Library Assistant

Apply Now

Job Number:501184

The Details:

• Casual Contract
• $45.52 - $50.87 per hour (including casual loading) + 12% super (level 1-2)
• Location: Casual library assistants may be required to work across our 10 library branches - Albany Creek, Arana Hills, Bribie Island, Burpengary, Caboolture, Deception Bay, North Lakes, Redcliffe, Strathpine and Woodford.
• Throughout the online application process, you will be requested to indicate your availability and location preferences.
• Click here to find out more information on our branch locations and opening hours to get a guide of potential shift times.

We are looking to expand our casual pool with several new team members who will provide support across our 10 library branches as needed. This is a great opportunity to deliver welcoming, high-quality library services and make a positive contribution to communities across the City of Moreton Bay.

As a Library Assistant, you will play a key role in creating positive and engaging experiences for library customers. Your focus will be on day-to-day customer service and assisting patrons to access library resources and services, including:

• Supporting customers to use public computers, the internet and the library catalogue
• Providing assistance with self-service options such as borrowing, returns, printing and copying
• Processing loans, returns, reservations, payments and maintaining accurate membership records
• Assisting with the promotion, set up and delivery of library programs and activities

The Library Services team sits within our Cultural Services Department, which is dedicated to delivering engaging learning and leisure opportunities by connecting people to information, resources and each other. We take pride in delivering high-quality collections, programs, spaces and services for our community and visitors.

Our libraries operate seven days a week, including outside standard business hours. Applicants must be available to work weekends and some evening shifts, with programs running until approximately 8.15pm.

 Click here for Position Description

About you

We welcome expressions of interest from people who are enthusiastic about libraries, enjoy working with the public, and are committed to delivering excellent customer service as part of a supportive team.

You will bring strong interpersonal skills and the confidence to engage with a diverse range of customers and stakeholders. You will also have the technical aptitude to provide basic assistance with public computers and library systems, including the online catalogue.

An understanding of public library services, collections and programs will be complemented by your willingness to build on your skills and contribute positively to the ongoing success of the team.

You will hold a current Queensland Working with Children Check (Blue Card), or be eligible and willing to obtain one prior to commencing employment.

Why City of Moreton Bay?

What you do with your life matters. It’s the same with your career.

We’re the third-largest council in Australia and one of the fastest-growing areas. As Australia’s newest city, we’re building something that’s never been done before: a new kind of city, inspired and empowered by a new kind of council.

This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time.

At City of Moreton Bay, we’re focused on the vital work we do today. But we’re also focused on the future. On what can be – for our city, our Council and your career.

Here’s what you’ll love about a career with us:

• See it. To build a city of the future, first, you have to see it. The polycentric city we’re building will bring greater prosperity, sustainability and affordability to our city. This is your chance to contribute to something that’s never been done before.
• Shape it. You’ll get hands-on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting and it matters – and it’s yours to shape and own.
• Live it. Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don’t live here, you’ll still find pride and connection in so many ways with our successful, resilient team.

You’ll also enjoy a range of other benefits:

• Negotiated salary increases locked in through our EBA - 4% in July 2026 and a further 4% in July 2027 (or CPI capped at 4.5%, whichever is greater).
• Advance your skills and career through our Study, Training And Research Scheme (STARS).
• Make your pay go further with salary packaging options on novated leases, superannuation payments, smartphones and devices.
• Prioritise your health and wellbeing with discounted health insurance, free annual flu vaccinations and our Fitness Passport Program.
• Get support when you and your family need it most with our 24/7 confidential counselling service and Mates in Construction program.

Ready for a career that matters?

Join City of Moreton Bay, and help shape our city of the future.

Click on the 'Apply Now' button below to complete your online application. Please upload a current resume that demonstrates how you meet the requirements for this role.  You will also have the option to add a cover letter should you wish.

As part of the recruitment process, applicants will be required to undergo a National Criminal History Check.

To obtain further details please contact our Careers team at careers@moretonbay.qld.gov.au. 

For more information about City of Moreton Bay and to stay across what's happening in our city, follow us on LinkedIn.

Your Future City.
See it. Shape it. Live It.

City of Moreton Bay extends across the traditional lands of the Jinibara, Kabi Kabi, and Turrbal peoples, and we acknowledge and pay respects to Traditional Custodians. We believe diversity of thought, background and experience creates better outcomes for our people and communities, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds.

Applications close: 28 Apr 2026 23:55

Apply Now

Children and Families Librarian

Closing date: 3/05/2026 11:45 PM AUS Eastern Standard Time

Location: Library, Deer Park

Department: Community Learning and Participation

Compensation: Library Band 5A 35 Hour Week AUD $77,191.96 - $89,020.00

Employment type: Permanent Full Time

Work Arrangement: On-site

Children and Families Librarian
Permanent Full Time
Band 5 $80,279.64 - $92,581.60

This role works 35 hours per week, and works one evening a week and one Saturday a month

________________________________________

About Libraries

We seek people with community-first values who want to make an even better place to live and work.

Brimbank Libraries is a dynamic public library service in the west with libraries based at [insert branch names] as well as an online library. Brimbank is a vibrant and diverse local council that provides a wide range of valued services to the community.

Brimbank Libraries are well known for providing exceptional customer experiences and a broad range of programs that support literacy, lifelong learning, and community connections. We are committed to providing an engaging, welcoming environment and library experience. Joining our team will give you the opportunity to showcase your customer service skills, deliver creative programs, and build genuine connections with children, families, and the wider community.

________________________________________

About the role

The Children and Families Librarian plays a key role in delivering high-quality services and programs that support literacy, learning, and community engagement for children and families.

Key responsibilities include:

• Providing high-level customer service across all service points, with a focus on children and families
• Developing and delivering programs under the guidance of the Library Programs Lead, aligned with Brimbank Libraries’ strategies and priorities
• Promoting library resources and services to encourage positive connections and support learning
• Delivering literacy programs and services tailored to children and families, including the delivery of story times and other programs across multiple branches, and multiple programs a day when required
• Participating in networks across council, local businesses, and community groups to identify opportunities for collaboration and partnerships
• Contributing to library collection activities including selection, maintenance, shelving, tidying, and displays
• Mentoring and supporting library staff to enhance engagement with children and families
• Acting as Officer in Charge when required, overseeing day-to-day library operations
• Providing information services including reader advisory and information retrieval
• Supporting customer use of technology and library systems, including troubleshooting and general IT assistance
• Undertaking a broad range of library duties as required

________________________________________

About you

To be successful in this role, you will demonstrate:

• Ability to work in accordance with Brimbank Libraries’ values and behaviours
• Eligibility for professional membership of the Australian Library and Information Association (ALIA), or relevant qualifications with demonstrated experience working with children and families in a library or similar community setting
• Proven experience in delivering customer service excellence in a high-volume environment
• Experience in developing, delivering, and evaluating programs and services for children and families, with strong presentation and public engagement skills
• The stamina to sustain and deliver a dynamic, engaging program schedule each day.
• Experience in providing children’s literacy programs and promoting a reading culture across all life stages
• Ability to build effective relationships with internal and external stakeholders
• Ability to engage with people of all backgrounds and ages, manage high levels of public interaction, and supervise staff effectively
• Strong knowledge of library online resources, computer equipment, mobile devices, and emerging technologies, with the ability to troubleshoot IT issues
• Resilience, adaptability, and a proactive mindset to drive positive outcomes in dynamic environments
• Ability to manage difficult situations, resolve problems, and diffuse potential conflict constructively

________________________________________

How to apply

All applications must respond to the key selection criteria as listed in the position description and be submitted within the indicated closing date of this advertisement. This role requires a mandatory police check that will be organised by the Council.

Brimbank City Council embraces our diverse community and work environment and encourages applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member

Brimbank City Council is a Child Safe organisation. Brimbank will implement all necessary measures to ensure a safe and supporting Council environment, which endeavours to promote child safe, child friendly practices.

Final FWC Approved Brimbank City Council EAX

If you have any queries regarding this role contact Helen Doherty Library Team Leader on (03) 9249 4650 or Sarah Gardiner, Library Programs Lead – Early Years on (03) 9249 4650

APPLY

Youth Services Librarian

• Posted: 08/04/2026
• Closing Date: 05/05/2026
• Salary: $97,864.00 - $107,640.00
• Job Type: Contract
• Location: Subiaco, WA

Job Category: Education, Childcare & Training

The City of Subiaco is in a period of significant growth, with new residential developments, refreshed main streets and public spaces and an expanding mix of retail, dining, culture and recreation. We are working closely with the community, businesses and partners to guide this change while maintaining Subiaco's heritage, character and identity. This is an exciting opportunity to contribute to a city with a strong sense of place and vision for the future. 

Job Description

An exciting maximum term full-time contract opportunity has arisen in our Cultural Services team for a Youth Services Librarian for a period of 14 months to cover a period of parental leave. 

In this role, the successful applicant will report to the Coordinator Library Services.

The key responsibilities of this role:

• Contribute content and recommendations to the City's website and the library's overall virtual presence with particular emphasis on promoting library resources, programs and services to families, children and youth. 
• Identify key trends and strategically develop and implement children and youth programming and servicing opportunities. 
• Plan, implement and evaluate the annual WA Young Writers Award and Shaun Tan Award for Young Artists. 
• Facilitate and participate in collection development and maintenance of materials for children and youth within collection guidelines. 
• Assist library customers to become familiar in the use of catalogues, electronic resources and other information resources

To be successful in this role you will have:

• Degree/Graduate Diploma in Library and Information Studies (or equivalent), with eligibility for professional personal membership to the Australian Library and Information Association
• Considerable experience in event and project planning.
• Considerable experience in collection development, stock selection principles cataloguing and use of common reference tools. 
• Highly developed customer service skills.
• High level of written and verbal communication skills. 
• High level of ability to use Microsoft Office software. 
• Working with Children Clearance. 
• Reliable transport is required as this position requires travel to deliver outreach library services.

Working for the City of Subiaco: 

We are committed to equal opportunity employment and offer great benefits to help you achieve a positive work-life balance, including (but not limited to):

• Up to 5 weeks' annual leave plus the option to accrue time in lieu.
• Sustainable travel allowance or a parking permit.
• Free membership to Lords Recreation centre.
• Health Insurance Corporate Membership discounts
• Superannuation co-contributions
• 12 weeks of paid parental leave
• 24/7 employee assistance programme
• Learning and development opportunities.
• Novated lease and salary packaging options

See what other benefits the City can offer you here: https://www.subiaco.wa.gov.au/your-council/who-we-are-en/working-here/benefits

Enquiries about this role can be made to Kirsten Cooper - Coordinator Library Services at kirstenc@subiaco.wa.gov.au

Application process:

To apply for this position, please click Apply or alternatively Apply with Seek to submit your application. You will be asked to upload a CV and a cover letter to support your application.

To be considered for the role, it is essential that you demonstrate in your application how you meet the essential criteria. You should ensure that the information you provide in your application is relevant to the job role and is a true and accurate reflection of your experience and skillset.

As an equal opportunity employer, we encourage applications from candidates of all backgrounds. We recognise that we are strengthened by diversity and are committed to providing a diverse and inclusive work environment in which everyone is included and treated fairly with respect. Applicants must have the right to work in Australia.

The closing date for applications is Tuesday 5 May 2026. Applications may be considered, and interviews conducted, prior to the closing date. If you are interested in this position, we highly recommend you apply as soon as you can.

Applicants must have the right to work in Australia. 

APPLY with SEEK | APPLY with COUNCIL

Collection & Resources Senior Officer - Libraries

• Fixed Term Full Time
• Band 7A $108,689
• Closing Date: 26/04/2026 06:00 pm

About the Role

About Us
Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What's on Offer

• Opportunity - Temporary full time to 24 December 2026 - Band 7 $108,689, ex Super.
• Work Life Balance –We offer a hybrid working model, flexible working arrangements and generous leave provisions.
• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything
  we do. These are Integrity, Openness, Courage, Respect, and Excellence.
• Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire

About the Role

Reporting to the Team Leader Libraries the core responsibilities include:

• Strategic planning, sourcing and evaluation of library collections and resources
• Leading best practice collection management, procurement and supplier relationships
• Managing assets, facilities, equipment and resource planning
• Preparing business cases and sourcing internal and external funding and grants
• Delivering projects that improve service quality, efficiency and community benefit

About You

You are a strategic and forward-thinking library professional who thrives in a dynamic environment and enjoys balancing innovation with operational excellence.

You will bring:

• A graduate diploma or degree in library qualifications recognised by ALIA (desirable), or substantial equivalent experience
• Demonstrated experience in strategic collection development and resource management, ideally within a public library environment
• Proven ability to analyse data and trends to inform decision making and service improvement
• Highly developed written and verbal communication skills, including stakeholder and supplier management
• Strong problem-solving skills, attention to detail and the ability to manage competing priorities

How to Apply

If this role sounds like you, apply via the below link to the Council's Website and view the Position Description via Job Attachments.
APPLY HERE

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by going to our website by clicking on the link provided above. For a confidential discussion about this opportunity, please contact: Claire Grosso, Team Leader Libraries, 03 5950 3291.

Applications Close: 6pm, Sunday 26 April 2026.

Library Team Leader Operations

Library Team Leader Operations – REQ 265
Permanent Full-time 
Specific Engagement (140 hours per 4 week roster)
Commencing June 2026
Band 5 ($80,974 - $94,167) p.a. + Super + Phone Allowance
Ivanhoe Library & Cultural Hub

Roster Details

*Appointment to this role is subject to a satisfactory National Police Record Check, and Employment Working with Children Check.

Applicants must have permanent working rights in Australia to be considered for this position. 

To Apply: Visit Seek

This position will close on Sunday 26 April 2026.

Coordinator Programs and Engagement

Coordinator Programs and Engagement – REQ 266
Permanent Part-time
Specific Engagement
103.25 hours per 4 week period
Band 5 ($44.4912 - $51.7401 p.h.) + Super
Eltham Library 

Roster Details

*Appointment to this role is subject to a satisfactory National Police Record Check, and Employment Working with Children Check. 

 Applicants must have permanent working rights in Australia to be considered for this position. 

To Apply: Visit Seek.

Applications close on Sunday 3 May 2026.

Library Assistant

Coffs Harbour, Australia | Reference: 6882734

• Permanent Full-Time role, Multiple Casual positions, and a Talent Pool for future opportunities.
• Bring your passion for people and libraries
• Connect, create and inspire - Join our library team today!

About the role

We are seeking friendly, motivated Library Assistants to help deliver outstanding library services across Coffs Harbour's vibrant library network, including Harry Bailey Memorial Library, Toormina, and Woolgoolga, as well as supporting cultural activities at Yarrila Place This varied role involves managing library circulation tasks, helping customers with enquiries and technology, planning and delivering engaging programs and events, and supporting welcoming, inclusive, and accessible spaces for everyone in the community

About you

We're looking for people who:

• Deliver friendly, professional customer service with a positive and approachable attitude
• Communicate clearly and work effectively as part of a team
• Have strong technical skills and enjoy helping others use technology
• Are flexible and willing to work across multiple library locations on a 7-day roster
• Show initiative and are keen to support library programs, events, and outreach
• Ideally have experience in libraries, cultural facilities, or community-focused environments

What's on offer?

• 1 x Permanent Full-Time Position
  • 35 hours per week
  • Competitive salary of around $66,494.97 (dependent on skills and experience)
  • 12% superannuation
  • Numerous benefits as outlined here!
• Multiple Casual Positions
  • $36.54 per hour + 25% casual loading + 12% Superannuation
• Opportunity to be considered for future permanent full-time, part-time, casual roles

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach.

This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast.

Hear from our General Manager, Murray "Muz" Wood, on why a career at the City may be right for you!

Want to chat?

Please reach out to Donna Lloyd,Coordinator Library Visitor Experience via email at donna.lloyd@chcc.nsw.gov.au or on 0429 455 985 to discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process, please reach out to our Talent Acquisition Team via email at recruitment@chcc.nsw.gov.au

Want to apply?

To download the PD, and to apply for this job go to: https://coffsharbour.recruitmenthub.com.au/Positions-Vacant & enter ref code: 6882734.

Applications are to be submitted by 9pm (AEST, NSW) on 26 April 2026. Late applications will not be accepted.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.

Applications Close: 26 April 2026

Apply Now | Download PD

Mobile Library Driver/Operator

Raymond Terrace, NSW, Australia

Apply Now on Council's Career Site

The opportunity 

Are you interested in a versatile role that challenges you? 
Do you want an interesting and unique role within the Council’s Library Team?

This is an exciting opportunity to join our passionate and dedicated Mobile Library Team!

Port Stephens Libraries are seeking dedicated and passionate individuals with a commitment to providing a quality Mobile Library service including driving and operating the Mobile Library vehicle (Noting this role requires a Heavy Combination (HC) licence), and using excellent customer service, communication and technology skills to deliver a high-level service to our community. 

This role isn’t your regular Library Services role! It will see you safely and effectively driving our Mobile Library Truck (semi-articulated vehicle) to sites across Port Stephens, while also delivering library services and programs at 12 different locations on a fortnightly timetable.

While safe operation of the truck is a must, you will also need customer service experience and computer literacy skills, as you will be assisting members of the community on a regular basis. 

Come take a peek behind the scenes, your new desk (on wheels) it could look like this – Click here!

The team have room for two! The opportunities are:

1. There is one permanent opportunity – working full-time 35 hours / week + access to a flexible working arrangement. This role is on a roster basis, with shifts starting between 8am and 9am, and finishing between 5pm and 7pm on weekdays, and 8.30am to 12.30pm on alternate Saturdays.
   
   Base Salary Range: $67,627 - $74,612 pa based on 35 hours / week + 12% superannuation + $2,464 retention allowance
   
   You will be working from PSC Library, Raymond Terrace
    
2. There is one casual opportunity – providing leave cover for our two full-time driver/operators.
   
   Base Salary Range: $46.44 - $51.24 per hour + 12% superannuation 
   
   You will be working from PSC Library, Raymond Terrace
   The key responsibilities for this role are listed within the position description here – view the position description.
   
   We’re all about putting the right people, in the right role! Here’s what we’re looking for:

• Demonstrated safe and effective operation of a prime mover and trailer, with a current Heavy Combination (HC) licence
• A current Working with Children Check (WWCC)
• Demonstrated experience in a library or other customer experience environment
• Proficient IT skills

This is life at PSC!

• Work/Life balance with generous leave entitlements, flexible work options and leave in lieu 
• Long service leave when you’ve been with us for just over 5 years
• Health & Wellbeing leave to recharge when you need it 
• Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.
• PSCare Day available to all employees to take in addition to your regular leave entitlements
• Confidential support (including mental health) through our employee assistance program
• Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance
• Free parking on site and a convenient local shopping centre
• Coffee and food to keep you sustained at our on-site café
• And lots more…

Enough about us, we want to hear about you! So tell us about…

• Why you want this role and how it aligns with your career goals?
• How long you have held your HC licence and what HC driving experience you have?
• What opportunity are you applying for (Permanent or Casual)?

Ready to Apply? Here’s what you need to know

• Applications Close: Midnight, Sunday, 26 April 2026
• Contact: James Norcross, Mobile Library Team Leader on 0401 675 470
• For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ‘How to Apply’
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values
• We’re a 2026 Circle Back Initiative Employer – we commit to respond to every applicant
• We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment
• Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care
• We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together

Apply Now on Council's Career Site

Technology Support Officer

Located at: Lilydale Library

• Classification: Band 4 Level A-D $73,281 – $79,619 pro rata (dependent on skills and experience)
• Permanent, Part time – 20.25 hours average per week including 1 in 3 rostered Saturdays (Lilydale)
• 12% Superannuation

Roster:

• Wednesday 9am – 1pm 4 hours
• Thursday 9am – 5.30pm 7.75 hours
• Friday 9am – 5.30pm 7.75 hours
• Saturday (1 in 3) Lilydale 9:45am – 12noon 2.25 hours + 1 hour OT

Are you passionate about helping people build confidence in technology? Join the Tech Support team and play a key role in empowering our community to thrive in an increasingly digital world. 

As a Tech Support Officer, you will: 

• Deliver engaging educational programs to improve patrons’ knowledge of digital library resources and technology use. 
• Support and train staff to confidently use technology and promote digital services to the community. 
• Work closely with the Technology and Digital Services Lead to implement strategies that achieve our digital literacy goals. 
• Provide exceptional customer service and ensure compliance with relevant standards, including Equal Employment Opportunity, Victorian Child Safe Standards, and OH&S.

This is an exciting opportunity to combine technical know-how with community engagement, making a real difference in people’s lives. 

We’re seeking someone who is:

• Tech-savvy and passionate about helping others learn. 
• Skilled in delivering training or educational programs. 
• A strong communicator with excellent problem-solving skills. 
• Organised, adaptable, and able to manage multiple priorities. 
• Committed to Your Library’s values of equity, inclusion, and innovation.

A current Working with Children Check and Driver’s Licence are required (or willingness to obtain).

For the Technology Support Officer role your application must include: 

• A cover letter addressing the Key Selection Criteria
• A current resume 

Ready to apply?

• View more information about our recruitment process below.

Your Library reserves its right to exclude from interview applicants if they do not satisfactorily meet the Key Selection Criteria. Late applications will not be accepted. 

Applications will only be accepted via jobs@yourlibrary.vic.gov.au. Hard copy applications will not be considered. 

Applications close 11:59pm Sunday 26 April, 2026

Further enquiries: 

To find out more about the job before you apply, you can contact:

Chantell Harriss, Regional Manager on (03) 9800 6414 or Robin Barden, Lilydale Library Manager on (03) 9800 6427.

We look forward to receiving your application.

Position Description

Customer Service Officer

Located at: Croydon Library

• Classification: Band 3 Level A-D $65,688 – $72,370 (Dependent on skills and experience)
• Permanent, Part time – 16 hours average per week including 1 in 3 rostered Saturdays (Bayswater)
• 12% Superannuation

Roster:

• Wednesday 12pm – 8pm 7.25 hours
• Friday 8.45am – 5.30pm 8 hours
• Saturday (1 in 3) Bayswater 9:45am – 12noon 2.25 hours + 1 hour OT

We’re seeking someone who is: 

• Passionate about helping people and creating positive experiences. 
• Skilled in customer service with strong communication and problem-solving abilities. 
• Comfortable using technology and supporting others to do the same. 
• Organised, adaptable, and able to manage multiple tasks. 
• Committed to Your Library’s values of equity, inclusion, and innovation. 

Key Selection Criteria

• Demonstrated understanding of customer service excellence in a busy public-facing
  environment.
• Strong inter-personal skills, including the ability to respond promptly and courteously to
  customers who are accessing a diverse range of services.
• Ability to work in a fast-moving digital environment, and assist members of the public to
  utilise Library technology.
• Sound written and verbal communication skills and the ability to engage effectively with
  people of all ages and from diverse backgrounds.

A current Working with Children Check and Driver’s Licence are required (or willingness to obtain).

For the Customer Service Officer role your application must include:

• A cover letter addressing the Key Selection Criteria
• A current resume

Ready to apply?

• View more information about our recruitment process below.

Your Library reserves its right to exclude from interview applicants if they do not satisfactorily meet the Key Selection Criteria. Late applications will not be accepted. 

Applications will only be accepted via jobs@yourlibrary.vic.gov.au. Hard copy applications will not be considered. 

Applications close 11:59pm Sunday 26 April, 2026

Further enquiries: 

To find out more about the job before you apply, you can contact:

Chantell Harriss, Regional Manager on (03) 9800 6414 or Janet Laws, Croydon Library Manager on (03) 9800 6444.

We look forward to receiving your application.

Position Description