Children & Youth Customer Experience Library Officer
- Location: Various Libraries, City Of Casey, VIC, 3805, Australia
- Employee Type: Part Time Perm
- Manage Others: Yes
Connected Libraries is seeking a highly motivated and fun Children & Youth Customer Experience Library Officer to join our growing team. This is a fantastic part-time opportunity to extend your children and youth programming skills and further develop your customer experience within a fast paced and dynamic library service. You’ll be working across multiple Connected Libraries locations within the City of Casey. If you’re passionate about libraries, thrive in a fast-paced environment, and believe in the power of libraries to transform lives, this opportunity is for you!
About us
Connected Libraries are in the City of Casey which is one of Victoria’s largest, fastest growing and most diverse municipalities. We operate five Libraries, a Library Lounge located in Cranbourne West and three sets of 24/7 library lockers. We have an additional Library Lounge service opening in Clyde Township early next year and this position will be part of this exciting new project. We deliver services for the more than 400,000 residents who call Casey home.
Requirements
About the Role
As Children & Youth Customer Experience Library Officer, you'll be responsible for;
- Delivering innovative and consistent customer focused service
- Provide leadership and oversee effective branch operations as required
- Organise and present Children and Youth programs and activities
- Develop and maintain partnerships with internal and external organisations
Key Selection Criteria
- Knowledge and skills gained through on-the-job training commensurate with the requirements of the role
- Post-trade or other post-secondary education
- Proven experience facilitating children’s programs, either in public libraries or in a teaching capacity
- Ability to effectively and efficiently provide quality customer service
- Well-developed interpersonal and communication skills with the ability to communicate with all ages across all levels of community
- Sound organisational skills
- Strong information technology and problem-solving skills in a range of information technology and software tools
- Ability to work independently and as part of a team to meet organisational strategic outcomes
- Ability to undertake supervisory responsibilities as required
- Driver’s licence
- Working with Children Check
For a full copy of the position description - CLICK HERE
Why Join Us?
At Connected Libraries, we are much more than a book-lending service. We create inclusive spaces, spark curiosity, and connect our community to lifelong learning. You’ll be part of a network of professionals dedicated to supporting the Victorian Public Library Sector, delivering service excellence and providing professional development.
As part of our team, you’ll enjoy:
- Attractive remuneration and employee benefits
- Access to professional development and training.
- A supportive and collaborative work culture that inspires innovation and discovery
- The opportunity to make a meaningful difference to the lives of our community
Hours
- Monday 9.00am-5.00pm Clyde Township
- Tuesday 9.00-5.00pm Bunjil Place Library
- Wednesday 1.15pm-9.15pm Bunjil Place Library
- Thursday 7 hours relief shift at various branches
- Rostered weekends - 1 Saturday in 4 and 1 Sunday in 8.
Remuneration
$72,834 - $78,690 per annum (pro rata)
Excited?
If this sounds like you and you share in our vision to have an impact, please view the position description and get your application in today. We can’t wait to hear from you.
How to apply?
- Please click APPLY and answer a questionnaire to address the key selection criteria that is listed in the position description.
- Upload your resume.
- EOI Closes COB 2nd October 2025 | APPLY
At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.