Branch Manager – Lilydale Library
Located at: Lilydale Library
Classification: Band 6 Level A–C (dependent on skills and experience), $103,661 – $113,213pa plus 12% Superannuation
- Permanent position
- Full-time position
- 19 day month including ADO
Lead. Connect. Inspire.
Your Library is seeking an experienced and community-focused leader to join our Leadership Team as Branch Manager at Lilydale Library.
This is an exciting opportunity to lead one of our key library branches, working closely with the diverse Lilydale community and developing strong partnerships that create meaningful learning and engagement opportunities. A key feature of this role is building and maintaining a close collaborative relationship with Box Hill Institute’s Lilydale Campus, supporting lifelong learning, digital literacy, and community connection initiatives.
About the Role
As Branch Manager, you will provide strategic and operational leadership for Lilydale Library, ensuring the delivery of exceptional customer experiences, innovative services, and meaningful community outcomes. You will lead and develop a high-performing team while fostering an inclusive, welcoming and inspiring environment for customers of all ages and backgrounds.
Reporting to the Regional Manager, you will:
- Lead the daily operations of Lilydale Library.
- Inspire, coach and develop a dedicated team of library professionals.
- Drive a culture of outstanding customer service and continuous improvement.
- Build strong relationships with local community groups, businesses, education providers and other stakeholders.
- Work closely with the Lilydale community to identify emerging needs and opportunities.
Strengthen partnerships with Box Hill Institute Lilydale Campus to support learning, literacy, digital inclusion and community engagement initiatives.
Oversee Flexi service and Flexi team
- Develop and deliver innovative programs, events and services that connect people with ideas, information and each other.
- Contribute to organisational planning and strategic initiatives across Your Library.
- Ensure compliance with Child Safe Standards, Occupational Health and Safety, Equal Employment Opportunity and other organisational requirements.
About You
You are a collaborative and innovative leader who is passionate about community engagement and customer experience. You have a demonstrated ability to build strong teams, manage operations effectively and create partnerships that deliver meaningful outcomes.
You will bring:
- Significant experience leading and developing teams in a dynamic service environment.
- Strong leadership, coaching and performance management skills.
- Experience delivering customer-focused services and community programs.
- Excellent stakeholder engagement and relationship-building capabilities.
- Strong communication and problem-solving skills.
- A passion for innovation and continuous improvement.
- Digital literacy skills and confidence supporting staff and customers with technology.
- Relevant tertiary qualifications and/or substantial management experience.
- A current Driver’s Licence and Working with Children Check, or willingness to obtain one.
Why Join Us?
- Lead a well-connected community library in the heart of Lilydale.
- Play a key role in shaping local services and community outcomes.
- Work alongside passionate and supportive colleagues.
- Build meaningful partnerships, including a strong collaboration with Box Hill Institute Lilydale Campus.
- Contribute to an organisation committed to innovation, inclusion and lifelong learning.
If you are a people-focused leader who thrives on building community connections and empowering teams to deliver exceptional service, we’d love to hear from you.
How to Apply
Applicants are encouraged to review the Position Description before applying.
Please submit:
- A current resume.
- A response to the Key Selection Criteria
Your Library reserves its right not to interview applicants that have not satisfactorily meet the application criteria.
Applications will only be accepted via jobs@yourlibrary.vic.gov.au. Hard copy applications will not be considered.
Applications close 11.59pm Sunday 4 October 2026
Further enquiries:
For a confidential discussion regarding this opportunity, please contact:
- Chantell Harriss, Regional Manager on (03) 9800 6414
- Melissa Colgan Senior Manager People & Culture on (03) 9800 6406
Application Process and Submitting Your Application
Applying for a role at Your Library Ltd is simple and straightforward.
Each role has a position description that outlines the skills you will need to succeed in the role and the experience you will need to bring. You can download the position description from the job listing.
To apply:
Please email jobs@yourlibrary.vic.gov.au including your resume and a brief cover letter to why you’d like to join our team.
Cover Letter:
- should clearly demonstrate clear connections between your qualifications, experience, skills and knowledge against the key selection criteria. Your cover letter should be no longer than two pages and outline your reasons for applying for the position.
Resume:
- should clearly detail your work history, qualifications and include contact details of at least two professional referees within the last five years.
Your application should reflect an awareness of Your Library’s vision, purpose and values.
Your Library reserves its right to exclude from interview applicants if they do not satisfactorily meet the Key Selection Criteria. Late applications will not be accepted.
After you apply
Once you’ve submitted your application:
- You’ll receive an email confirming we’ve received it.
- Our People & Culture team will review all applications carefully against the key selection criteria and role requirements.
- If you’re shortlisted, we’ll contact you by email or phone to arrange the next steps.
- We aim to shortlist candidates within two weeks of the closing date, but sometimes this process can take longer.
- If you’re not successful this time, we’ll let you know promptly.
All information relating to Your Library’s recruitment and selection processes will be kept strictly confidential and those employees involved in recruitment activities will take all reasonable steps to maintain confidentiality and respect the privacy of applicants.
The Interview
If you’re invited to an interview:
- You will receive an email invitation detailing the date, time and location of the interview, plus any additional documentation or information you may need.
- We prefer to interview candidates in person, however if you are interstate or overseas, we can arrange an initial interview via Microsoft Teams.
- You can expect an interview panel with two or three people. The interview will last approximately 30 – 45 minutes.
- Interview questions and the panel members will be consistent for each applicant.
- Interviews are a chance for us to learn more about your skills and experience—and for you to ask questions about the role and our organisation.
- The panel will inform you at the interview when they will to be in touch with the outcome of your application.
- After the interview, we’ll keep you informed about the outcome and next steps.
- Please let us know if you require any special assistance so we can make appropriate arrangements.
Interview tips:
How to use the STAR interview technique
Your Library is committed to providing an inclusive and safe work environment which embraces the diverse backgrounds and experience of all people. Applicants should be aware that we conduct Working with Children, police and reference checks to ensure we maintain a safe and inclusive workplace by recruiting the right people.