Library Services Officer – Multiple Roles
Thrive in a team that values reliability, positivity, and a strong sense of OneTeam culture.
The opportunity
You’ll be part of a welcoming, collaborative, community-focused team dedicated to creating an informed, engaged and connected Wollongong. Working alongside passionate library professionals, you’ll contribute to delivering modern, inclusive and dynamic services across our seven library locations. Every day, you’ll support a diverse community of readers, learners, families, young people and visitors through high-quality programs, technology support and customer service.
You’ll be working with team leaders, library technicians, program co-ordinators and customer service staff to help bring our library strategy to life. Each role places you at the centre, your ideas, your service, your commitment to community and customer experience.
Opportunities available:
- Library Services Officer – Home Library Service, permanent, part-time (17 hours @ Wollongong City Library including every Saturday)
- Library Services Officer, permanent, part-time (18 hours @ Wollongong City Library including every Saturday)
- Term contract, part-time, from 13 June 2026 until 11 June 2027 - possibility of extension or permanency (15 hours per week @ Warrawong)
- (2 roles) Term contract, full-time, from Aug 2026 until Aug 2027 - possibility of extension or permanency (35 hours per week @ Corrimal Library)
You’ll be physically capable of performing hands-on tasks, able to work weekends (including rotating Saturday shifts) or evenings as required and you are able to work across any of our library locations. Salary $42.62/hr, plus superannuation (Salary package will be assessed based on skills, experience and qualifications)
Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.
Interested?
Click on ‘Apply’ to complete your online application.
You will be prompted through the application to answer the selection criteria as outlined overleaf.
Contact Audra De La Torre, Service Team Leader - Corrimal, on (02) 4227 7620 or Pamela Smith, Service Team Leader – Wollongong, on (02) 4227 7803 for questions related to the job
For questions related to submitting your application online, our recruitment process or you require adjustments in the recruitment process, please contact the Talent Acquisition Team on (02) 4227 7065.
Applications close 11:59pm, Tuesday 28 April 2026.
How you’ll make a difference
In this role, your work will have real impact in people’s daily lives. You will:
- Deliver high-quality customer service to a diverse community base, supporting enquiries, membership and access to library services
- Assist community members in navigating technology, digital services, online resources and emerging tech tools
- Contribute to designing, preparing, and delivering programs and events, including children’s activities, youth programs, outreach activities and community engagement sessions
- Support core library operations including shelving, collection presentation, stock movement and basic cataloguing tasks
- Provide circulation support such as loans, returns, troubleshooting accounts, and cash handling/reconciliation
- Work confidently across multiple branches, adapting to new environments, different teams and varying community needs
- Ensure a safe, inclusive and child-safe environment by applying WHS and child protection principles in your day-to-day work
- Play an active role in maintaining a positive workplace culture grounded in respect, integrity, sustainability, courage and teamwork
Each day will look a little different, some days you’ll be on the floor supporting customers, other days helping run programs, working behind the scenes or assisting people with digital literacy. No matter the task, your contribution will help create an extraordinary experience for our community. Learn more about what we do and who we are here:
Library Strategy Wollongong-City-Libraries-Strategy-2024-2028.pdf (nsw.gov.au) * Wollongong City Libraries
About you
You are someone who takes pride in making a meaningful difference every day. You enjoy connecting with people, solving problems, and helping others learn. You bring:
- A relevant diploma or higher qualification (for example: Library & Information Service, Library Technician, Education, early childhood, youth work or community services)
- Experience in a library or customer-facing information environment, with strong foundations in library service delivery
- Communication skills, you’re confident, clear and community-focused
- Teamwork and relationship-building skills, with a positive, reliable and collaborative approach that strengthens the culture around you
- Attention to detail, ensuring accuracy in customer support, circulation tasks, and technology
- IT literacy, with the capacity to learn new systems and help customers navigate emerging technologies
- The ability to prioritise and work autonomously, especially during evening or weekend shifts where staff may work independently
- A genuine commitment to creating safe, inclusive environments for children, young people and community members
You’ll thrive here if you enjoy variety, teamwork, creativity, and supporting your community.
Selection Criteria
Wollongong City Council uses a merit-based recruitment process.
To support the panel in assessing your suitability, please respond to the criterion in detail. Your responses should clearly demonstrate how you meet each requirement, using specific examples that highlight your relevant skills, experience, knowledge, and attributes.
Please ensure your answers are authentic and reflect your own experiences. Responses generated by AI or copied from generic sources are discouraged, as they do not provide the depth or relevance needed for effective assessment.
We also encourage you to reflect on how your approach and values align with Wollongong City Council’s core values: Respect, Integrity, One Team, Sustainability, and Courage.
The more detail you provide, the better equipped the panel will be to understand your capabilities and alignment with the role and our organisation.
- Based on the listed available positions, which role are you most interested in, noting that you may be assessed for all positions listed and will be required to work across any of our seven libraries across the Wollongong Local Government Area, dependent on operational requirements:
- Library Services Officer – Home Library Service, permanent, part-time (17 hours @ Wollongong including every Saturday)
- Library Services Officer, permanent, part-time (18 hours @ Wollongong including every Saturday)
- Term contract, part-time, from 13 June 2026 until 11 June 2027 - possibility of extension + perm (15 hours per week @ Warrawong)
- Term contract, full-time, from Aug 2026 until Aug 2027 - possibility of extension + perm (35 hours per week @ Corrimal Library)
- All
- Outline the diploma or a higher-level qualification you hold, and how it is relevant to working in a library environment?
- Describe your experience delivering high-quality customer service to diverse community groups in a library or relevant environment.
- What knowledge and experience do you bring in planning and delivering library programs and events?
- Provide an example of how you have worked collaboratively to contribute to a positive team culture.
- Wollongong City Council is committed to being a child safe organisation. Keeping children and young people safe is everyone’s business. What is your understanding of child protection within a library services setting?
Why you’ll love working here
We’re values based, and purpose-led We care about our community and want to create an extraordinary Wollongong, guided by our values of Courage, Integrity, Respect, Sustainable and One Team.
Make a difference in your community
You’ll be part of a team that makes a positive impact through the services they provide, the infrastructure they build and the community they create.
Be your authentic self
Our strength is the diversity of our people. Council is an inclusive workplace where everyone is welcome, valued and belongs.
Grow capability and opportunity We’ll invest in you to develop the next generation of leaders who’ll deliver services, projects and infrastructure that can only be found in large complex organisations.
Create local and industry connections As part of a large and complex Council in a major city, you’ll establish networks with a range of Local Government Industry peers, bodies, associations and organisations.
Career growth and recognition Reward and recognition, corporate learning opportunities, study assistance, Generous leave provisions
Five weeks of annual leave per year (pro rata) and access to long service leave after just five years.
Health, safety, and wellbeing We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships.
A vibrant social culture
We have a thriving Social Club hosting a range of fun activities year-round from trivia to happy hour events, themed nights and more. There’s a dedicated social space with table tennis, pool table and shared break out areas.
Next steps
How to apply
Click apply and submit your up-to-date resume and answer the selection criteria questions.
Your application will be assessed following the conclusion of the advertising period.
We will keep you informed during the recruitment process to:
- Advise you of your progress through each stage;
- Explain assessments that you need to complete;
- Notify you of the outcome of your application by email or phone, and
- Provide you with feedback on your request.
For assistance in submitting your application, please contact the Talent Acquisition Team on (02) 4227 7065.
APPLY or Visit Council's Available Jobs Portal HERE
More information
- We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability or gender identity. People with disability are encouraged to reach out so they can be supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.
- Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
- Suitable candidates may be placed on an eligibility list for future opportunities in the team, which may include full time, part time, temporary and or casual.
- Suitable candidates are subject to employment screening which includes reference checks, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.