Library Customer Service Assistant X 5 ( 21 hrs and 14 hrs /wk)

Closing Date
Contact Officer
Marilyn Taylor, Library Operations Manager
Contact Number
(02) 9392 5897
Inner West Council, NSW


Library Customer Service Assistant X 5 ( 21 hrs and 14 hrs /wk)

Marrickville, New South Wales, Australia and 3 more

  • Job Identification: 1000187
  • Job Category: Library Service
  • Location: Leichhardt Library
  • Posting Date: 12/11/2020, 15:05
  • Apply Before: 29/11/2020, 23:30
  • Job Schedule: Part time

Job Description

About Inner West Council

Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 185,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs.

As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best council for our community.

We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its ‘Values First’ with flexibility, integrity, respect and the spirit of team as a set of values and associated behaviours for all levels in the organisation.  We expect commitment to these values from all employees in performing their respective roles

We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value gym membership from $14.95/week giving access to a vast network of gyms in Sydney.

About the role

The primary purpose of the position is to support the effective provision of library services to customers as required. Key functions include high quality customer service; assist at the service desk and with activity and promotional programs, daily cash management and circulation duties. You will be required to work on the library floor at both the branch and neighbourhood libraries.  You will be required to participate in a number of library team meetings and activities arranged annually.

Reporting to the branch officer, you will assist in ensuring Inner West Libraries delivers an outstanding library service to its customers. 

This position will rotate between branches and neighbourhood libraries. It is likely the rotation will occur annually.  Rotation is also at the discretion of the Senior Manager should this be required for operational purposes.

We have the following part time opportunities available:

·         21 hrs/week (Mon – Wed) X 1

·         21 hrs/week (Thurs – Sat) X 1

·         14 hrs/week X 3

Please indicate your availability in your application.

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role. 

Library Customer Service Assistant 21 hrs/week (Mon – Wed)

Library Customer Service Assistant 21 hrs/week (Thurs – Sat)

Library Customer Service Assistant 14 hrs/week 


$19,478 p.a. to $22,563 p.a. based on 14 hrs/week

$29,217 p.a. to $33,844 p.a. based on 21 hrs/week

(Equivalent to $48,695 p.a. to $ 56,407 p.a. @ full time)

Some of the required skills, experience and qualifications

1.      Higher School Certificate or equivalent and willingness to obtain library or information qualification

2.      Proficient computer and technology skills

3.      Demonstrated ability to deal effectively with the public and a proven commitment to customer service

4.      Ability to work and plan effectively as an individual and as a team member


Marilyn Taylor, Library Operations Manager on (02) 9392 5897

Closing Date

Sunday 29 November 2020, 11:30 PM

How to Apply

We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role).  Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the Department of Home Affairs website.

Inner West Council is a Diversity employer. We encourage applications from all candidates.

Council is committed to reconciliation and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply.

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